📌 Core Information
🔹 Job Title: CBEC Social Media & Operation Assistant
🔹 Company: CW Retail Services Pty Ltd
🔹 Location: Preston, VIC 3072, Australia
🔹 Job Type: Full-time, On-site
🔹 Category: Retail, E-commerce
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing and optimizing product listings across multiple e-commerce platforms
- Monitoring and responding to customer inquiries and reviews
- Analyzing trends and creating viral content to boost brand awareness
- Collaborating with stakeholders to maintain strong relationships
ASSUMPTION: This role requires a balance of technical skills in e-commerce and social media management, as well as strong communication and analytical skills.
📋 Key Responsibilities
✅ Assist in managing TikTok Shop, Shopee, Lazada, and other e-commerce platforms
✅ Optimize product listings (titles, descriptions, pricing, images, and keywords) for better visibility and conversions
✅ Track and update inventory, promotions, and pricing to stay competitive
✅ Monitor customer inquiries and reviews, ensuring timely responses and resolutions
✅ Analyze trends and help create viral content to boost brand awareness
✅ Track key e-commerce and social media metrics (sales, traffic, engagement, etc.)
✅ Establish and maintain strong relationships with relevant stakeholders in the Group
ASSUMPTION: This role involves a high degree of multitasking and requires strong organizational skills to manage various platforms and responsibilities.
🎯 Required Qualifications
Education: Not specified, but relevant experience is essential
Experience: 2-5 years in e-commerce and social media marketing in Asia, with a focus on platforms like TikTok Shop, Shopee, and Lazada
Required Skills:
- Strong understanding of Asian consumer behaviors and digital trends
- Proficient in Microsoft Office (Excel, PowerPoint, Outlook)
- Basic skills in Canva, CapCut, or other content creation tools
- Fluency in English with additional language skills preferred
Preferred Skills:
- Passion for beauty, health, and wellness products
ASSUMPTION: While a degree is not explicitly required, relevant experience and skills are crucial for success in this role.
💰 Compensation & Benefits
Salary Range: AU$55,000 - AU$65,000 per annum (Estimated based on industry standards for the role, experience level, and location)
Benefits:
- Discounts across all of their brands
- Access to ongoing training and professional development
- Free flu vaccinations
- Access to EAP and support services
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range is estimated based on industry standards for similar roles in Australia. The actual salary may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Retail health and personal care products
Company Size: 1,001-5,000 employees (Mid-sized)
Founded: 2017
Company Description:
- Chemist Warehouse Retail is Australia's largest retail pharmacy group with over 20,000 employees across their 600+ national store network
- They have a growing international presence in New Zealand, Ireland, China, and Dubai
- Their mission is to achieve better healthcare outcomes for their patients and customers with great savings
Company Specialties:
- Community pharmacy and retail
Company Website: https://www.chemistwarehouse.co.nz/
ASSUMPTION: Chemist Warehouse Retail is a well-established company with a strong focus on growth and expansion in the retail pharmacy sector.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and development
Reporting Structure: This role reports directly to the CEO and works closely with managers and other staff personnel
Work Arrangement: Full-time, on-site position based at their Huntingwood DC/Office in Sydney
Growth Opportunities:
- Potential career progression within the e-commerce and social media marketing team
- Opportunities to work on international projects as the company expands globally
- Access to ongoing training and professional development
ASSUMPTION: This role offers strong growth potential as the company continues to expand its international presence and invest in its digital platforms.
🌍 Location & Work Environment
Office Type: Huntingwood DC/Office in Sydney, Australia
Office Location(s): Sydney, Australia
Geographic Context:
- Sydney is the largest city in Australia and offers a vibrant multicultural environment
- The Huntingwood DC/Office is located in Western Sydney, with easy access to public transportation and amenities
- The office environment is likely to be dynamic and fast-paced, reflecting the company's growth and expansion
Work Schedule: Standard full-time work hours, with the possibility of flexible working arrangements
ASSUMPTION: The work environment is likely to be collaborative and supportive, with a strong focus on teamwork and communication.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final decision and offer
Key Assessment Areas:
- E-commerce and social media marketing skills
- Understanding of Asian consumer behaviors and digital trends
- Communication and interpersonal skills
- Problem-solving and analytical skills
Application Tips:
- Highlight relevant experience and skills in e-commerce and social media marketing in Asia
- Tailor your resume and cover letter to emphasize your understanding of Asian consumer behaviors and digital trends
- Prepare examples of successful e-commerce and social media marketing campaigns you've worked on
ATS Keywords: E-commerce, social media marketing, Asian consumer behaviors, digital trends, product listings, customer engagement, inventory management, data analysis, Microsoft Office, Canva, CapCut, brand awareness, consumer behavior, Asian markets, promotions, stakeholder relationships, fluency in English
ASSUMPTION: The application process is likely to be competitive, with a strong focus on relevant experience and skills in e-commerce and social media marketing in Asia.
🛠️ Tools & Technologies
- Microsoft Office (Excel, PowerPoint, Outlook)
- Canva
- CapCut
- E-commerce platforms (TikTok Shop, Shopee, Lazada, etc.)
ASSUMPTION: The tools and technologies required for this role are industry-standard and widely used in e-commerce and social media marketing.
👔 Cultural Fit Considerations
Company Values:
- To achieve better healthcare outcomes for their patients and customers with great savings
Work Style:
- Collaborative and supportive team environment
- Dynamic and fast-paced work environment
- Focus on growth and expansion in the retail pharmacy sector
Self-Assessment Questions:
- Do you have a strong understanding of Asian consumer behaviors and digital trends?
- Are you comfortable working in a dynamic and fast-paced work environment?
- Do you have a passion for beauty, health, and wellness products?
ASSUMPTION: Chemist Warehouse Retail values employees who are passionate about their mission and committed to delivering better healthcare outcomes for their patients and customers.
⚠️ Potential Challenges
- Managing multiple e-commerce platforms and optimizing product listings can be time-consuming and require strong organizational skills
- Monitoring customer inquiries and reviews may involve handling difficult or sensitive situations
- The role may require working with tight deadlines and managing multiple priorities
- The company's rapid growth and expansion may present challenges in maintaining a consistent work-life balance
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective time management, and a commitment to delivering high-quality work.
📈 Similar Roles Comparison
- This role is similar to an E-commerce and Social Media Manager, but with a focus on the Asian market and specific platforms like TikTok Shop, Shopee, and Lazada
- Unlike other roles in the industry, this position requires a strong understanding of Asian consumer behaviors and digital trends
- Career progression in this role may lead to opportunities in international e-commerce and social media marketing management
ASSUMPTION: This role offers unique opportunities for candidates with relevant experience and skills in e-commerce and social media marketing in Asia.
📝 Sample Projects
- Managing a successful TikTok Shop campaign that increased sales by 50% within a month
- Optimizing product listings on Shopee and Lazada, resulting in a 30% increase in conversions
- Analyzing customer reviews and feedback to identify trends and improve product offerings
ASSUMPTION: These sample projects demonstrate the candidate's ability to manage e-commerce platforms, optimize product listings, and analyze data to drive business growth.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits into the overall organization?
- What are the key priorities for this role in the first 90 days?
- How does the company support the growth and development of employees in this role?
- What are the most challenging aspects of managing multiple e-commerce platforms, and how can I best prepare for them?
- How does the company measure the success of this role, and what key performance indicators (KPIs) will I be expected to track?
ASSUMPTION: These questions demonstrate the candidate's interest in the role and their commitment to understanding the company's expectations and goals.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills in e-commerce and social media marketing in Asia
- Prepare examples of successful e-commerce and social media marketing campaigns you've worked on
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
