📌 Core Information
🔹 Job Title: Center Marketing Consultant
🔹 Company: Westgate Resorts
🔹 Location: Lake Park, Georgia, United States
🔹 Job Type: Full-time
🔹 Category: Hospitality
🔹 Date Posted: June 19, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Promoting Westgate Resorts through arranging tours for potential timeshare purchasers
- Booking room nights and selling attraction tickets
- Providing concierge services in contracted locations
- Assisting with new hire training and corporate road program training
- Maintaining a professional image and adhering to company values
ASSUMPTION: This role involves a high level of customer interaction and requires strong communication skills. It also demands flexibility in scheduling, including working weekends and holidays.
📋 Key Responsibilities
✅ Presents and arranges Westgate timeshare tour promotion to qualified guests at various contracted locations on a daily basis
✅ Arranges and books room nights for guests that walk into the welcome centers
✅ Provides concierge service for contracted locations
✅ Maintains updated information on local area attractions and special events, and maintains a courteous, professional image to guests as a team member of the resort
✅ Arranges and books tours of the resort for possible timeshare sales
✅ Responsible for personal sale quotas; Tours, Tickets and Rooms
✅ Able to work a flexible schedule (days/hours) including weekends and holidays
✅ Able to handle cash and tickets accurately and securely
✅ Provides friendly and professional customer service
✅ Responsible for inventory and supplies of the center when needed
✅ Ensures the location is well-kept, clean, and maintained
✅ Assists with cash handling forms, policies, and procedures, confirming cash amounts and reporting issues timely
✅ Assists with team members' engagement activities and information on a daily basis
✅ Covers for other employees' shifts if needed by the center manager
ASSUMPTION: This role requires multitasking, strong organizational skills, and the ability to work well under pressure.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Minimum of 1 year of sales and/or customer service experience required
Required Skills:
- Strong communication skills
- Cash handling skills
- Sales orientation
- Product knowledge
- Strategic prospective skills
- Ability to adapt in changing environments
- Analytical skills
Preferred Skills:
- Previous experience in the hospitality industry
- Bilingual or multilingual skills
ASSUMPTION: While not explicitly stated, having a clean driving record and the ability to drive may be beneficial for this role, as it involves working at various contracted locations.
💰 Compensation & Benefits
Salary Range: $15 per hour (This is the provided salary range, but it may not include overtime or bonuses)
Benefits:
- Comprehensive health benefits (medical, dental, and vision)
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid holidays
- 401K with generous company match
- Get access to your pay as you need it with the Daily Pay benefit
- Family benefits including pregnancy, parental leave, and adoption assistance
- Wellness programs
- Flexible spending accounts
- Tuition assistance
- Military leave
- Employee assistance program (EAP)
- Life, disability, accident, critical illness, and hospital insurance
- Pet insurance
- Exclusive discounts for team members (hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement and development opportunities
- Community involvement programs
Working Hours: Full-time, with a flexible schedule including weekends and holidays
ASSUMPTION: The salary range provided is for hourly work. Overtime may be available and should be discussed during the interview process.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality, specifically focused on timeshare and vacation ownerships
Company Size: Westgate Resorts has 5,001-10,000 employees, providing a large and diverse work environment
Founded: 1982, with over 40 years of experience in the hospitality industry
Company Description:
- Westgate Resorts offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations
- The company focuses on creating memorable vacations and delivering exceptional service
- Westgate Resorts is committed to innovation, hospitality, and community engagement
Company Specialties:
- Timeshare
- Vacation ownerships
- Hospitality & resorts
- Hotels
Company Website: http://www.westgateresorts.com/
ASSUMPTION: Westgate Resorts' extensive experience in the hospitality industry indicates a strong understanding of customer needs and a commitment to quality service.
📊 Role Analysis
Career Level: Entry-level, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the Center Manager and may work closely with other team members and departments
Work Arrangement: On-site, with a flexible schedule including weekends and holidays
Growth Opportunities:
- Advancement and development opportunities within the company
- Potential to move into management or other specialized roles
- Possibility to work at various resort locations, gaining diverse experience
ASSUMPTION: Westgate Resorts' large employee base and diverse offerings provide ample opportunities for career growth and development.
🌍 Location & Work Environment
Office Type: Welcome Center, located in various contracted locations
Office Location(s): Lake Park, Georgia, United States (with potential to work at other resort locations)
Geographic Context:
- Lake Park is a small city in Georgia, offering a close-knit community and a relaxed atmosphere
- The resort is located near various attractions, providing ample opportunities for guests and team members to explore the area
- The location offers easy access to major highways and is approximately 1 hour from Atlanta
Work Schedule: Full-time, with a flexible schedule including weekends and holidays
ASSUMPTION: Working in a welcome center setting allows for frequent interaction with guests and team members, fostering a collaborative and engaging work environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the Center Manager
- Background check and drug test (if required)
- Job offer and onboarding
Key Assessment Areas:
- Communication skills
- Sales ability
- Customer service orientation
- Adaptability and flexibility
- Cash handling skills
Application Tips:
- Highlight any relevant sales or customer service experience in your resume
- Tailor your cover letter to emphasize your communication skills and enthusiasm for the role
- Prepare examples of how you've handled difficult customers or sales situations in the past
ATS Keywords: Customer service, sales, cash handling, communication, hospitality, timeshare, vacation ownerships, resort, flexible schedule, weekend availability
ASSUMPTION: Westgate Resorts' application process may vary depending on the specific location and role, so it's essential to review the job posting carefully and ask questions during the interview process.
🛠️ Tools & Technologies
- Point-of-sale (POS) system for cash handling and ticket sales
- Computer and printer for administrative tasks and communication
- Company-provided uniform and name tag
ASSUMPTION: The specific tools and technologies used may vary depending on the contracted location and the resort's needs.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Passion
- Work ethic
Work Style:
- Customer-focused
- Team-oriented
- Adaptable and flexible
Self-Assessment Questions:
- Do you enjoy working with tourists and providing excellent customer service?
- Are you comfortable working in a fast-paced, dynamic environment with a flexible schedule?
- Do you possess strong communication skills and the ability to handle cash accurately?
ASSUMPTION: Westgate Resorts values team members who are passionate about customer service, adaptable, and committed to maintaining a professional image.
⚠️ Potential Challenges
- Working weekends and holidays may impact personal and family time
- Handling cash and tickets accurately and securely requires strong attention to detail and focus
- Dealing with difficult customers or sales situations may be stressful and require excellent problem-solving skills
- Working in various contracted locations may involve travel and adapting to different environments
ASSUMPTION: These challenges can be mitigated by strong communication skills, adaptability, and a commitment to providing excellent customer service.
📈 Similar Roles Comparison
- Compared to other hospitality roles, this position offers a unique focus on timeshare sales and customer service in a welcome center setting
- Industry-specific context: The timeshare industry has its own regulations and best practices, which may differ from other hospitality sectors
- Career path comparison: This role provides an entry point into the hospitality industry, with potential for growth and advancement within Westgate Resorts
ASSUMPTION: Understanding the unique aspects of this role and the timeshare industry can help applicants tailor their application and interview responses effectively.
📝 Sample Projects
- Developing and implementing a new customer referral program to increase sales and customer satisfaction
- Creating and maintaining an up-to-date local attractions and events guide for guests
- Assisting with the planning and execution of a special event or promotion at the welcome center
ASSUMPTION: These sample projects demonstrate the diverse responsibilities and opportunities available in this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of working in this role, and how can I best prepare for them?
- How does Westgate Resorts support the growth and development of its team members?
- What are the most rewarding aspects of working in this role, according to current team members?
- How does the company measure success in this role, and what key performance indicators (KPIs) should I focus on?
- What opportunities are there for advancement within the company, and how can I position myself for these opportunities?
ASSUMPTION: Asking thoughtful and relevant questions during the interview process can help applicants better understand the role and demonstrate their interest in the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your sales, customer service, and communication skills, as well as any relevant experience
- Write a cover letter emphasizing your enthusiasm for the role and your commitment to providing excellent customer service
- Prepare examples of how you've handled difficult customers or sales situations in the past
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
