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Center Marketing Consultant

Westgate Resorts
Full-time
On-site
Yulee, Florida, United States
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Center Marketing Consultant

πŸ”Ή Company: Westgate Resorts

πŸ”Ή Location: Yulee, Florida, United States

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Hospitality

πŸ”Ή Date Posted: July 18, 2025

πŸ”Ή Experience Level: Entry-level (0-2 years)

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Providing customer service and sales support for the Welcome Center
  • Promoting Westgate Resorts by arranging tours for potential timeshare purchasers
  • Booking room nights and providing concierge services in contracted locations
  • Assisting with new hire training and maintaining a professional image

ASSUMPTION: This role involves a high level of customer interaction and requires strong communication skills. It also demands flexibility in scheduling, including working weekends and holidays.

πŸ“‹ Key Responsibilities

βœ… Present and arrange Westgate timeshare tour promotion to qualified guests at various contracted locations on a daily basis

βœ… Arrange and book room nights for guests that walk into the welcome centers

βœ… Provide concierge service for contracted locations

βœ… Maintain updated information on local area attractions and special events, and maintaining a courteous, professional image to guests as a team member of resort

βœ… Arrange and book tours of the resort for possible timeshare sales

βœ… Responsible for personal sale quotas; Tours, Tickets and Rooms

βœ… Able to work a flexible schedule (day/hours) including weekends and holiday

βœ… Able to handle cash and tickets accurately and securely

βœ… Provide friendly and professional customer service

βœ… Responsible of Inventory and Supplies of the Center when needed

βœ… Ensure location is well-kept, clean and maintain

βœ… Assist with cash handling forms, policies and procedures, confirming cash amounts and reporting issues timely

βœ… Assist with team members engagement activities and information on a daily basis

βœ… Cover for other employees shifts if needed by Center Manager

ASSUMPTION: This role requires a high level of multitasking, as the consultant will be responsible for various tasks throughout the day.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Minimum of 1 year of sales and/or customer service experience required

Required Skills:

  • Strong communication skills
  • Sales orientation
  • Product knowledge
  • Strategic prospective skills
  • Ability to adapt in changing environment
  • Analytical skills

Preferred Skills:

  • Previous experience in the hospitality industry
  • Bilingual or multilingual skills

ASSUMPTION: While not explicitly stated, previous experience in sales or customer service is highly desirable for this role.

πŸ’° Compensation & Benefits

Salary Range: $15 - $16.50 per hour

Benefits:

  • Comprehensive health benefits
  • Paid Time Off (PTO)
  • Paid Holidays
  • 401K with generous company match
  • Daily Pay Benefit
  • Family benefits
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Members
  • Advancement & Development Opportunities
  • Community Involvement Programs

Working Hours: Full-time, with a flexible schedule including weekends and holidays

ASSUMPTION: The salary range provided is based on industry standards for similar roles in the hospitality industry in Florida.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Hospitality

Company Size: Westgate Resorts is a mid-sized company with 5,001-10,000 employees, providing a diverse range of vacation experiences and meeting various vacation expectations for every family, for every budget.

Founded: 1982, Westgate Resorts has grown to become a world leader in the timeshare and hospitality industry, with resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona.

Company Description:

  • Westgate Resorts provides a diverse range of vacation experiences, from sandy beaches on the Atlantic Ocean to snow-covered Utah mountains
  • The company offers affordable vacation options for families, with a focus on meeting every vacation expectation
  • Westgate Resorts is committed to providing exceptional service and innovation, with a motto of "Good enough, is never good enough!"

Company Specialties:

  • Timeshare
  • Vacation Ownerships
  • Hospitality & Resorts
  • Hotels

Company Website: http://www.westgateresorts.com/

ASSUMPTION: Westgate Resorts' focus on providing affordable vacation options for families makes it an attractive employer for those seeking a career in the hospitality industry.

πŸ“Š Role Analysis

Career Level: Entry-level

Reporting Structure: This role reports directly to the Center Manager

Work Arrangement: On-site, with a flexible schedule including weekends and holidays

Growth Opportunities:

  • Advancement & Development Opportunities within the company
  • Potential career progression into management or other roles within the hospitality industry

ASSUMPTION: This role provides an excellent entry point into the hospitality industry, with opportunities for growth and development.

🌍 Location & Work Environment

Office Type: Welcome Center, located in Yulee, Florida

Office Location(s): 115 SR 200 A1A, Yulee, FL 32097

Geographic Context:

  • Yulee is a small city located in Nassau County, Florida, with a population of approximately 10,000 people
  • The city is situated near the Atlantic Ocean, providing easy access to beaches and other outdoor activities
  • Yulee offers a mix of urban and rural environments, with a low cost of living compared to other areas in Florida

Work Schedule: Full-time, with a flexible schedule including weekends and holidays

ASSUMPTION: The location of the Welcome Center in Yulee, Florida, provides a convenient and affordable place to live and work, with easy access to outdoor activities and a low cost of living.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the Center Manager
  • Background check and drug test
  • Job offer and onboarding

Key Assessment Areas:

  • Communication skills
  • Sales orientation
  • Product knowledge
  • Adaptability
  • Analytical skills

Application Tips:

  • Highlight any relevant experience in sales or customer service
  • Tailor your resume to emphasize skills and experiences relevant to this role
  • Prepare examples of times when you have provided excellent customer service or exceeded sales targets

ATS Keywords: Customer Service, Sales, Cash Handling, Communication, Auditing Skills, Management Skills, Product Knowledge, Analytical Skills, Adaptability, Teamwork, Concierge Services, Tour Arrangement, Inventory Management, Professionalism, Flexibility, Engagement Activities

ASSUMPTION: Applicants should focus on demonstrating their strong communication skills, sales orientation, and adaptability in their application and interview.

πŸ› οΈ Tools & Technologies

  • Cash register and point-of-sale (POS) system
  • Computer with internet access for booking room nights and tours
  • Smartphone for communication and scheduling

ASSUMPTION: This role does not require the use of any specialized tools or technologies, as the primary focus is on customer service and sales.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Integrity
  • Passion
  • Work Ethic

Work Style:

  • Customer-focused
  • Sales-driven
  • Adaptable and flexible

Self-Assessment Questions:

  • Do you have strong communication skills and a sales orientation?
  • Are you able to work a flexible schedule, including weekends and holidays?
  • Do you thrive in a fast-paced, customer-focused environment?

ASSUMPTION: Applicants should assess their fit with Westgate Resorts' company values and work style before applying, to ensure a successful cultural fit.

⚠️ Potential Challenges

  • Handling high volumes of customers during peak seasons
  • Meeting personal sale quotas for tours, tickets, and rooms
  • Working a flexible schedule, including weekends and holidays
  • Adapting to changes in the Welcome Center's operations or policies

ASSUMPTION: Applicants should be prepared to handle the demands of a fast-paced, customer-focused environment and be adaptable to changes in the role.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to other Welcome Center or Customer Service Representative positions in the hospitality industry
  • However, this role is unique in its focus on promoting Westgate Resorts' timeshare offerings and arranging tours for potential purchasers
  • Career progression in this role could lead to management positions or other roles within the hospitality industry

ASSUMPTION: Applicants should research similar roles in the hospitality industry to better understand the demands and requirements of this role.

πŸ“ Sample Projects

  • Arranging a tour for a group of potential timeshare purchasers and exceeding personal sale quotas
  • Providing excellent customer service to a guest with a complex booking request, resulting in a positive review
  • Assisting with the training of a new hire, ensuring they are able to provide excellent customer service and meet sales targets

ASSUMPTION: Applicants should be prepared to provide examples of their customer service and sales skills, as well as their ability to work effectively in a team environment.

❓ Key Questions to Ask During Interview

  • What are the most common challenges faced by Welcome Center Consultants, and how can I best prepare to address them?
  • How does Westgate Resorts support the professional development and growth of its employees?
  • What are the key priorities for this role in the first 90 days?
  • How does Westgate Resorts measure the success of its Welcome Center Consultants?
  • What is the typical career path for someone in this role?

ASSUMPTION: Applicants should ask thoughtful questions that demonstrate their interest in the role and the company, and their commitment to success.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight your relevant experience in sales or customer service, and any skills or experiences that make you a strong fit for this role
  • Prepare a cover letter that explains your interest in this role and your qualifications for success
  • If applicable, prepare examples of your customer service and sales skills, as well as your ability to work effectively in a team environment
  • Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.