📌 Core Information
🔹 Job Title: Center Marketing Consultant
🔹 Company: Westgate Resorts
🔹 Location: Yulee, Florida
🔹 Job Type: Full-time
🔹 Category: Hospitality & Resorts
🔹 Date Posted: July 17, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Providing exceptional customer service and sales support at the Welcome Center
- Promoting Westgate Resorts by arranging tours for potential timeshare purchasers
- Booking accommodations and selling attraction tickets
- Offering concierge services and maintaining a professional image
- Assisting with new hire training and corporate road program training
ASSUMPTION: This role requires a high level of customer interaction and sales focus, with a significant portion of the day spent engaging with potential guests and promoting Westgate Resorts' offerings.
📋 Key Responsibilities
✅ Present and arrange Westgate timeshare tour promotions to qualified guests at various contracted locations
✅ Arrange and book room nights for guests visiting the welcome centers
✅ Provide concierge services for contracted locations
✅ Maintain updated information on local area attractions and special events
✅ Arrange and book tours of the resort for possible timeshare sales
✅ Responsible for personal sale quotas; Tours, Tickets, and Rooms
✅ Able to work a flexible schedule, including weekends and holidays
✅ Handle cash and tickets accurately and securely
✅ Provide friendly and professional customer service
✅ Responsible for inventory and supplies of the center when needed
✅ Ensure the location is well-kept, clean, and maintained
✅ Assist with cash handling forms, policies, and procedures
✅ Assist with team member engagement activities and information on a daily basis
✅ Cover for other employees' shifts if needed by the center manager
ASSUMPTION: This role requires strong communication skills, sales orientation, and the ability to work well under pressure in a fast-paced environment.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Minimum of 1 year of sales and/or customer service experience required
Required Skills:
- Cash handling and ticket sales
- Excellent communication skills
- Strong customer service skills
- Sales orientation and product knowledge
- Ability to work well under pressure and adapt to changing environments
- Analytical skills
Preferred Skills:
- Previous experience in the hospitality industry
- Fluency in a second language
ASSUMPTION: While not explicitly stated, having previous experience in sales, customer service, or the hospitality industry would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $15.00 per hour (This is the provided salary information)
Benefits:
- Comprehensive health benefits (medical, dental, and vision)
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid holidays
- 401K with generous company match
- Daily Pay benefit
- Family benefits (pregnancy, parental leave, and adoption assistance)
- Wellness programs
- Flexible Spending Accounts
- Tuition assistance
- Military leave
- Employee Assistance Program (EAP)
- Life, disability, accident, critical illness, and hospital insurance
- Pet insurance
- Exclusive discounts for team members (hotels, cruises, resorts, restaurants, entertainment, etc.)
- Advancement and development opportunities
- Community involvement programs
Working Hours: Full-time, with a flexible schedule that may include weekends and holidays
ASSUMPTION: The salary range provided is an hourly wage, which may vary based on experience and performance. The benefits listed are comprehensive and competitive for the hospitality industry.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality & Resorts
Company Size: 5,001-10,000 employees
Founded: 1982
Company Description:
- Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla.
- The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations.
- Westgate Resorts is committed to creating memorable vacations and delivering exceptional service while maintaining a commitment to innovation, hospitality, and community engagement.
Company Specialties:
- Timeshare
- Vacation Ownerships
- Hospitality & Resorts
- Hotels
Company Website: http://www.westgateresorts.com/
ASSUMPTION: Westgate Resorts is a well-established company in the hospitality industry, with a strong focus on providing exceptional customer service and creating memorable vacation experiences for its guests.
📊 Role Analysis
Career Level: Entry-level (0-2 years)
Reporting Structure: This role reports directly to the Center Manager
Work Arrangement: On-site, with a flexible schedule that may include weekends and holidays
Growth Opportunities:
- Advancement and development opportunities within the company
- Potential for career progression in sales, customer service, or management
ASSUMPTION: As an entry-level position, this role offers opportunities for growth and development within the company, with potential for career progression in sales, customer service, or management.
🌍 Location & Work Environment
Office Type: Welcome Center (contracted locations)
Office Location(s): Yulee, Florida
Geographic Context:
- Yulee is a small city located in Nassau County, Florida
- The area offers a mix of rural and suburban living, with easy access to nearby cities like Jacksonville
- Yulee is situated near the Atlantic Ocean, providing opportunities for beach and water-based activities
Work Schedule: Full-time, with a flexible schedule that may include weekends and holidays
ASSUMPTION: The work environment for this role is fast-paced and customer-focused, with a significant portion of the day spent engaging with potential guests and promoting Westgate Resorts' offerings.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and drug test (if required)
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills
- Sales orientation and product knowledge
- Communication and interpersonal skills
- Adaptability and problem-solving skills
Application Tips:
- Highlight any relevant experience in sales, customer service, or the hospitality industry
- Tailor your resume and cover letter to emphasize your skills and experience related to the key responsibilities of the role
- Prepare examples of your customer service and sales skills to discuss during the interview
ATS Keywords: Customer service, sales, cash handling, ticket sales, hospitality, timeshare, tour promotion, concierge services
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing the candidate's customer service skills, sales orientation, and communication abilities.
🛠️ Tools & Technologies
- Cash register and point-of-sale (POS) system
- Computer and printer
- Customer relationship management (CRM) software
- Inventory management software
ASSUMPTION: The tools and technologies required for this role are primarily customer-facing and sales-focused, with a need for accurate cash handling and inventory management.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Passion
- Work Ethic
Work Style:
- Fast-paced and customer-focused
- Team-oriented and collaborative
- Adaptable and flexible
Self-Assessment Questions:
- Do you have strong customer service skills and a sales orientation?
- Are you comfortable working in a fast-paced, customer-focused environment?
- Do you have the ability to adapt to changing environments and work well under pressure?
ASSUMPTION: Westgate Resorts values a strong work ethic, integrity, and passion in its employees, with a focus on providing exceptional customer service and creating memorable vacation experiences.
⚠️ Potential Challenges
- Handling high volumes of customers and maintaining a professional image under pressure
- Meeting personal sale quotas for tours, tickets, and rooms
- Working a flexible schedule, including weekends and holidays
- Adapting to changing environments and maintaining a high level of customer service
ASSUMPTION: The potential challenges for this role are primarily related to the fast-paced, customer-focused work environment and the need to meet personal sale quotas.
📈 Similar Roles Comparison
- This role is similar to other customer service and sales positions in the hospitality industry, such as front desk agent, concierge, or tour guide
- However, this role is unique in its focus on promoting Westgate Resorts' timeshare offerings and arranging tours for potential purchasers
- Career progression in this role may lead to opportunities in sales, customer service, or management within the hospitality industry
ASSUMPTION: While this role shares similarities with other customer service and sales positions in the hospitality industry, its focus on promoting Westgate Resorts' timeshare offerings and arranging tours for potential purchasers makes it unique.
📝 Sample Projects
- Arranging and booking a tour for a potential timeshare purchaser
- Providing concierge services and local area attraction information to a guest
- Assisting with new hire training and corporate road program training
ASSUMPTION: The sample projects for this role are primarily customer-facing and sales-focused, with a need for strong communication skills and product knowledge.
❓ Key Questions to Ask During Interview
- Can you describe a typical day in this role?
- How does this role contribute to the overall success of Westgate Resorts?
- What opportunities are there for growth and development within the company?
- How does the company support work-life balance for its employees?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: Asking thoughtful and insightful questions during the interview can help demonstrate your interest in the role and provide valuable information about the work environment and company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the link
- Tailor your resume and cover letter to highlight your skills and experience related to the key responsibilities of the role
- Prepare examples of your customer service and sales skills to discuss during the interview
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
