📌 Core Information
🔹 Job Title: Change Communications Manager (m/w/d)
🔹 Company: BFS Health Finance GmbH
🔹 Location: Dortmund, Germany
🔹 Job Type: Hybrid (40 hours per week)
🔹 Category: Internal Communications, Change Management
🔹 Date Posted: April 17, 2025
🔹 Experience Level: Mid-Senior level (5-10 years)
🔹 Remote Status: On-site with mobile work arrangement
🚀 Job Overview
Key aspects of this role include:
- Developing and implementing internal communication strategies for change processes
- Creating clear, consistent, and understandable messages about changes
- Collaborating cross-functionally with teams to ensure effective communication
- Planning and executing communication measures across various channels
- Gathering and incorporating feedback to improve communication strategies
ASSUMPTION: This role requires a strategic mindset, strong communication skills, and the ability to work effectively with diverse teams.
📋 Key Responsibilities
✅ Design and implement internal communication strategies for change processes
✅ Develop clear, consistent, and understandable messages about changes
✅ Collaborate cross-functionally with teams to ensure effective communication
✅ Plan and execute communication measures across various channels
✅ Gather and incorporate feedback to improve communication strategies
ASSUMPION: The role may involve working on multiple projects simultaneously, requiring strong organizational skills and the ability to prioritize tasks.
🎯 Required Qualifications
Education: A degree in communication sciences, organizational psychology, or a related field
Experience: At least five years of experience in internal communication, with a focus on change management and transformation projects
Required Skills:
- Excellent communication skills in German and good English skills
- Ability to create clear, concise, and target-group-specific content
- Knowledge of various communication tools, including intranet systems
- Strong organizational skills and the ability to work under time pressure
- Ability to work cross-functionally and think strategically
Preferred Skills:
- Experience with project management tools
- Knowledge of the healthcare industry
ASSUMPTION: Proficiency in German is essential for this role due to the requirement to communicate internally in German.
💰 Compensation & Benefits
Salary Range: €55,000 - €70,000 per year (based on industry standards for mid-senior level roles in Germany)
Benefits:
- Flexible working arrangements
- Health management programs
- Training and development opportunities
- Employee discounts
- Structured onboarding
- Cash-back program for green commuting
Working Hours: 40 hours per week, with flexible working hours and mobile work arrangement
ASSUMPTION: The salary range is an estimate based on industry standards for mid-senior level roles in Germany. Actual salary may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, specifically focused on the healthcare sector
Company Size: Medium-sized company with 1,001-5,000 employees globally
Founded: 1997 (as part of the Bertelsmann group)
Company Description:
- BFS Health Finance offers financial services to healthcare providers, including payment processing, revenue cycle management, and practice management consulting
- The company operates as a subsidiary of Riverty, a global financial services provider, and is part of the Bertelsmann group
- BFS Health Finance focuses on providing tailored solutions to meet the unique needs of healthcare providers
Company Specialties:
- Payment processing and revenue cycle management
- Practice management consulting
- Tailored financial solutions for healthcare providers
Company Website: riverty.com/karriere
ASSUMPTION: BFS Health Finance operates within a large, international organization, offering opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-Senior level role with potential for career progression within the organization
Reporting Structure: The role reports directly to the Head of Organisational Development & Change and works closely with the Competence Center Marketing & Communication
Work Arrangement: Hybrid work arrangement with a focus on mobile work, allowing for flexible working hours and location
Growth Opportunities:
- Potential to take on additional responsibilities and advance within the organization
- Opportunities to work on high-impact projects and gain exposure to various aspects of the business
- possibility to work in an international environment and collaborate with teams across different locations
ASSUMPTION: The role offers opportunities for professional growth and development within a dynamic and evolving organization.
🌍 Location & Work Environment
Office Type: Modern office space with a focus on collaboration and innovation
Office Location(s): Dortmund, Germany (with the possibility of working remotely)
Geographic Context:
- Dortmund is the largest city in the Ruhr region of Germany, known for its cultural attractions, sports facilities, and vibrant nightlife
- The city offers a high quality of life with affordable housing, excellent public transportation, and a wide range of recreational activities
- Dortmund is well-connected by road, rail, and air, with easy access to major cities in Germany and Europe
Work Schedule: Flexible working hours with the possibility of working remotely, allowing for a better work-life balance
ASSUMPTION: The hybrid work arrangement and flexible working hours cater to employees' individual needs and preferences.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager
- Final decision and job offer
Key Assessment Areas:
- Communication skills and ability to create clear, concise messages
- Strategic thinking and problem-solving skills
- Ability to work cross-functionally and collaborate effectively with teams
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your communication work, demonstrating your ability to create clear, engaging content
- Research the company and the role to show your enthusiasm and understanding of the organization's mission and values
- Prepare thoughtful questions to ask during the interview to demonstrate your interest in the role and the company
ATS Keywords: Internal Communication, Change Management, Project Communication, Cross-Functional Collaboration, Content Creation, Feedback Collection, Strategic Thinking, Teamwork, German Language Proficiency, English Language Proficiency
ASSUMPTION: The application process may take several weeks, depending on the company's hiring timeline and the number of applicants.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Intranet and content management systems
ASSUMPTION: The required tools and technologies may vary depending on the specific projects and teams the role works with.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Collaboration and teamwork
- Continuous learning and improvement
- Integrity and accountability
- Diversity, equity, and inclusion
Work Style:
- Dynamic and fast-paced work environment
- Focus on results and delivery
- Strong emphasis on teamwork and collaboration
- Openness to new ideas and innovation
- Flexible and adaptable approach to work
Self-Assessment Questions:
- Do you thrive in a dynamic and fast-paced work environment?
- Are you comfortable working cross-functionally and collaborating with diverse teams?
- Do you have strong communication skills and the ability to create clear, concise messages?
- Are you open to feedback and willing to adapt your approach based on input from others?
- Do you align with the company's values and work style?
ASSUMPTION: Cultural fit is essential for success in this role, as it requires strong collaboration and communication skills.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Working with diverse teams and stakeholders, each with their own priorities and expectations
- Navigating a large, international organization with complex structures and processes
- Adapting to changes in the organization's structure, priorities, or strategy
- Balancing work-life demands in a hybrid work environment
ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a focus on effective communication and collaboration.
📈 Similar Roles Comparison
- Compared to other internal communication roles, this position has a stronger focus on change management and transformation projects
- In the financial services industry, this role requires a deep understanding of the healthcare sector and the unique challenges faced by healthcare providers
- Career progression in this role may lead to senior communication or change management positions within the organization or related industries
ASSUMPTION: This role offers a unique blend of internal communication and change management responsibilities, providing an opportunity to develop skills in both areas.
📝 Sample Projects
- Developing and implementing a communication strategy for a major organizational restructuring
- Creating clear and engaging content for a new product launch in the healthcare sector
- Managing a team to execute a large-scale internal communication campaign for a merger or acquisition
ASSUMPTION: These sample projects demonstrate the range of responsibilities and the level of impact this role can have on the organization.
❓ Key Questions to Ask During Interview
- What are the most pressing internal communication challenges facing the organization currently?
- How does this role fit into the organization's long-term communication strategy?
- What are the key priorities for this role in the first 90 days?
- How does the company support the professional development and growth of its employees?
- What is the company's approach to work-life balance and employee well-being?
ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and the company, and provides valuable insights into the work environment and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: [Application URL]
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare examples of your communication work, demonstrating your ability to create clear, engaging content
- Research the company and the role to show your enthusiasm and understanding of the organization's mission and values
- Prepare thoughtful questions to ask during the interview to demonstrate your interest in the role and the company
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
