Channel Account Manager (hired via 3rd party)

📌 Core Information

🔹 Job Title: Channel Account Manager (hired via 3rd party)

🔹 Company: Sophos

🔹 Location: Morocco

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-Site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Support the development and distribution of Sophos products via channel partners and distributors.
• Increase product and brand awareness in Morocco.
• Support market share growth for Sophos products.
• Facilitate various administrative and organizational tasks to streamline partner interactions.

ASSUMPTION: The role focuses heavily on supporting channel partners and enhancing sales pipelines through logistical and administrative support, essential for brand visibility and market penetration.

📋 Key Responsibilities

✅ Assist Country Managers and Channel Managers with queries.

✅ Support the Marketing team in organizing events.

✅ Help organize training events for the SE team.

✅ Collate leads generated through events and support resellers.

✅ Organize meetings for Channel and Country Managers.

✅ Manage logistics of marketing materials.

✅ Handle supply chain queries for channel partners.

✅ Assist partners in achieving their renewal quota in Morocco.

✅ Act as the first point of contact for partner portal and product-related inquiries.

✅ Prepare quotations for partners and distributors.

✅ Maintain and update the Salesforce system.

ASSUMPTION: Responsibilities suggest a strong support system within the internal team to ensure efficient operations and customer service excellence. The role likely requires multi-tasking and user-centric problem-solving skills.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in business development via third parties is required.

Required Skills:

• Sound administration skills
• Strong verbal and written communication skills in English
• Understanding of sales and marketing cycles

Preferred Skills:

• Advanced Salesforce proficiency
• Experience in the cybersecurity industry

ASSUMPTION: While specific educational qualifications are not mentioned, strong practical experience and proficiency in administrative support and communication are emphasized as key requirements.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive salary expected based on industry standards.

Benefits:

• Global employee sustainability initiatives
• Annual charity and volunteer initiatives
• Employee-led diversity and inclusion networks

Working Hours: 40-hour week; flexibility in hours with focus on achieving targets

ASSUMPTION: Compensation is competitive, with considerable emphasis on work-life balance and opportunities for community engagement.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development specializing in cybersecurity

Company Size: 1,001-5,000 employees

Founded: 1985

Company Description:

• Global leader in cybersecurity solutions, including MDR
• Innovative products and cross-domain threat intelligence
• Rich portfolio in endpoint, network, email, and cloud security

Company Specialties:

• IT Security
• Antivirus and Endpoint Security
• Managed Detection and Response (MDR)

Company Website: https://www.sophos.com/en-us

ASSUMPTION: Sophos’ reputation and market position imply a stable and innovative work environment with opportunities for career growth in a rapidly evolving tech landscape.

📊 Role Analysis

Career Level: Early career with support and development opportunities

Reporting Structure: Reports to Country and Channel Managers

Work Arrangement: Primarily on-site, with some adaptability for remote support tasks

Growth Opportunities:

• Potential for advancement to senior account management
• Opportunities to specialize in specific cybersecurity products
• Networking with global channel partners

ASSUMPTION: Opportunities for professional development are integrated, with a clear path for progression within account management roles.

🌍 Location & Work Environment

Office Type: Traditional office with modern collaborative spaces

Office Location(s): Predominantly Morocco, with global ties to the UK headquarters

Geographic Context:

• Accessible transportation links in Morocco
• Rich cultural setting with a mix of modern and traditional influences
• Proximity to European business hub in the UK

Work Schedule: Structured within a 40-hour workweek; some flexibility to accommodate partner and client needs

ASSUMPTION: Work environment is dynamic and collaborative, with an emphasis on meeting client needs and maintaining effective communication across global teams.

💼 Interview & Application Insights

Typical Process:

• Initial application and CV review
• Phone screen with recruitment team
• On-site or virtual interview

Key Assessment Areas:

• Communication proficiency
• Problem-solving skills
• Understanding of channel management

Application Tips:

• Highlight administrative and communication skills
• Demonstrate an understanding of cybersecurity products
• Prepare examples of previous channel management experience

ATS Keywords: Channel Management, Cybersecurity, Communication Skills, Salesforce, Event Coordination

ASSUMPTION: The application process values candidates who can effectively demonstrate their technical expertise and alignment with Sophos’ customer-oriented values.

🛠️ Tools & Technologies

• Salesforce
• Sophos Central management console
• Event management software

ASSUMPTION: Familiarity with cloud-based management and CRM tools is essential for managing partner relations and ensuring smooth operations.

👔 Cultural Fit Considerations

Company Values:

• Innovation through diverse perspectives
• Commitment to community and sustainability
• Integrity and teamwork

Work Style:

• Collaborative and team-focused
• Proactive problem-solving approach
• Client-oriented in interaction with partners

Self-Assessment Questions:

• Can I adapt to the dynamic needs of a global cybersecurity firm?
• Am I able to effectively communicate with diverse groups?
• Can I manage multiple tasks efficiently?

ASSUMPTION: A successful candidate will resonate with Sophos’ values of diverse team collaboration and customer commitment, demonstrating an ability to thrive in a high-paced environment.

⚠️ Potential Challenges

• High coordination requirements with global teams
• Navigating complex partner relationships
• Understanding fast-evolving cybersecurity tech
• Meeting diverse client needs

ASSUMPTION: Success in this role requires adaptability to dynamic market conditions and strong interpersonal skills to manage a diverse range of partner expectations effectively.

📈 Similar Roles Comparison

• Similar demand for account management skills
• Variances in technical expertise depending on industry
• Potential for higher autonomy in similar roles at smaller firms

ASSUMPTION: While core responsibilities are consistent across industries, specific technical and product knowledge requirements can vary significantly by sector.

📝 Sample Projects

• Coordinating a cybersecurity awareness event for partners
• Developing a streamlined lead tracking system with Salesforce
• Implementing a partner onboarding program for resellers

ASSUMPTION: Examples are hypothetical; actual projects would likely involve a blend of product training, marketing coordination, and channel support tasks that align with company strategies.

❓ Key Questions to Ask During Interview

• How does Sophos prioritize support to its partners?
• What are the key success metrics for this role?
• How do you ensure alignment between sales and marketing teams?
• What growth opportunities exist within the company?
• What is the onboarding process for new partners?

ASSUMPTION: The questions are designed to gather insights into the company’s operational strategies and how the role aligns with broader business goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Sophos' careers page
• Ensure your CV highlights relevant experience and skills
• Prepare for an initial phone screen after application submission
• Research Sophos’ cybersecurity products and market position
• Email queries to the recruitment team through the contact details specified on the job posting

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.