📌 Core Information
🔹 Job Title: Chargé de Conversion | FR | BRU
🔹 Company: TopCompare
🔹 Location: Brussels, Belgium
🔹 Job Type: On-site
🔹 Category: Financial Services
🔹 Date Posted: July 14, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Assisting clients in realizing their financial projects and dreams
- Guiding clients through the credit application process
- Maintaining communication with banks to ensure a smooth experience
- Ensuring a high level of customer service and satisfaction
- Contributing to the creation of the best online credit service in Belgium
ASSUMPTION: This role requires strong customer service skills, a proactive approach, and the ability to work well under pressure. It is ideal for candidates who are organized, ambitious, and have a strong sense of responsibility.
📋 Key Responsibilities
✅ Contact clients as soon as they submit a request, advise them, and help them find a suitable financial solution
✅ Collect missing information and documents, and analyze consumer data to prepare their file for presentation to banks
✅ Maintain contact with partner banks to assist consumers in the best possible way
✅ Monitor requests until the contract is signed
✅ Gather feedback to improve the online credit service
✅ Report performance and ongoing cases to your supervisor
ASSUMPTION: This role involves a high degree of client interaction and requires strong communication skills. It is essential to be able to manage multiple cases simultaneously and prioritize tasks effectively.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: No formal experience required, but a first experience in the finance sector is a plus
Required Skills:
- Native French speaker with knowledge of English
- Excellent communication skills
- Strong customer service skills
- Organized and structured
- Proactive and responsible
- Ability to work well in a team
Preferred Skills:
- Experience in the finance sector
ASSUMPTION: While a background in finance is not required, it would be beneficial for candidates to have some understanding of financial products and services.
💰 Compensation & Benefits
Salary Range: €25,000 - €35,000 per year (based on industry standards for entry-level roles in Belgium's financial services sector)
Benefits:
- Fixed and variable salary
- Extra-legal benefits
- A pleasant work environment with a flat hierarchy in the heart of Brussels
- Regular training opportunities to help you develop and achieve your goals
- Regular team events, such as breakfast meetings, afterwork sessions, and "Friesdays"
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level roles in Belgium's financial services sector. Actual salary may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: Small (11-50 employees)
Founded: 2015
Company Description:
- TopCompare is the number one comparison platform in Belgium for personal finance
- Helps 1.5 million Belgians make smarter decisions by comparing financial products and increasing financial education and market transparency
- Partners with 19 financial institutions to provide quality leads at scale for consumer loans, home loans, credit cards, accounts, pensions, and insurances
Company Specialties:
- Credit cards
- Personal loans
- Mortgage Loans
- Current Accounts
- Home Loans
- Insurances
- Pensions
- Savings Accounts
Company Website: https://www.topcompare.be/
ASSUMPTION: TopCompare is a well-established company in the financial services industry, with a strong focus on helping consumers make informed decisions about their finances.
📊 Role Analysis
Career Level: Entry-level (0-2 years)
Reporting Structure: Reports directly to the supervisor
Work Arrangement: On-site, full-time (40 hours per week)
Growth Opportunities:
- Potential for career advancement within the company
- Opportunities to develop skills and knowledge in the financial services industry
- Chance to work with a diverse range of financial products and services
ASSUMPTION: This role offers significant growth potential for candidates who demonstrate strong performance and a commitment to developing their skills and knowledge.
🌍 Location & Work Environment
Office Type: On-site
Office Location(s): 4, Rue des Pères Blancs, Etterbeek, Bruxelles 1040, BE
Geographic Context:
- Brussels is the capital and largest city of Belgium
- It is a major hub for international politics, finance, and culture
- The office is located in the Etterbeek municipality, close to many amenities and public transportation options
Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM (with a one-hour lunch break)
ASSUMPTION: The work environment at TopCompare is collaborative and supportive, with a flat hierarchy that encourages open communication and teamwork.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or video interview with the hiring manager
- Final decision and offer
Key Assessment Areas:
- Communication skills
- Customer service skills
- Problem-solving skills
- Organizational skills
- Cultural fit
Application Tips:
- Tailor your resume and cover letter to highlight your relevant skills and experiences
- Be prepared to discuss your understanding of financial products and services
- Demonstrate your ability to work well under pressure and manage multiple cases simultaneously
- Show enthusiasm for the role and a commitment to helping consumers make informed financial decisions
ATS Keywords: Customer service, financial analysis, communication, organization, proactivity, teamwork, credit, banking, consumer loans, home loans, insurances, pensions, savings accounts
ASSUMPTION: The application process at TopCompare is designed to assess candidates' skills and cultural fit, with a focus on customer service and financial knowledge.
🛠️ Tools & Technologies
- Customer relationship management (CRM) software
- Financial analysis tools
- Communication and collaboration tools (e.g., email, instant messaging, video conferencing)
ASSUMPTION: The specific tools and technologies used by TopCompare may vary depending on the role and the department. However, strong communication and collaboration skills are essential for all positions within the company.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Ambitious
- Responsible
Work Style:
- Collaborative and supportive
- Open communication and teamwork
- Focus on customer service and satisfaction
- Fast-paced and dynamic
Self-Assessment Questions:
- Do you have strong customer service skills and a passion for helping others?
- Are you organized, proactive, and able to manage multiple cases simultaneously?
- Do you thrive in a collaborative and supportive work environment?
- Are you committed to helping consumers make informed financial decisions?
ASSUMPTION: TopCompare values candidates who are customer-focused, innovative, collaborative, ambitious, and responsible. A strong cultural fit is essential for success in this role.
⚠️ Potential Challenges
- High degree of client interaction and communication
- Ability to manage multiple cases simultaneously and prioritize tasks effectively
- Working well under pressure and meeting deadlines
- Adapting to a fast-paced and dynamic work environment
ASSUMPTION: This role may present challenges related to client communication, time management, and adaptability. However, TopCompare offers a supportive work environment and opportunities for growth and development.
📈 Similar Roles Comparison
- Compared to other customer service roles in the financial services industry, this role places a strong emphasis on financial knowledge and analysis
- TopCompare's focus on innovation and collaboration sets it apart from more traditional financial institutions
- This role offers significant growth potential for candidates who demonstrate strong performance and a commitment to developing their skills and knowledge
ASSUMPTION: While this role shares similarities with other customer service positions in the financial services industry, TopCompare's unique focus on innovation and collaboration makes it a distinctive opportunity for candidates seeking to develop their skills and advance their careers.
📝 Sample Projects
- Assisting clients in obtaining a mortgage loan for their dream home
- Helping a client consolidate their debts to improve their financial situation
- Working with a client to find the best savings account to meet their needs
ASSUMPTION: These sample projects illustrate the range of financial products and services that TopCompare offers, as well as the diverse needs of its clients.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role?
- How does TopCompare support the professional development of its employees?
- What opportunities are there for career advancement within the company?
- How does TopCompare ensure that its employees maintain a healthy work-life balance?
- What is the company's approach to innovation and collaboration?
ASSUMPTION: These questions are designed to help candidates better understand the role, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the TopCompare job board
- Tailor your resume and cover letter to highlight your relevant skills and experiences
- Prepare for the interview by researching TopCompare and familiarizing yourself with its products and services
- Follow up with the hiring manager after the interview to express your appreciation and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
