Chief of Staff, Creative Operations

📌 Core Information

🔹 Job Title: Chief of Staff, Creative Operations

🔹 Company: Charlotte Tilbury Beauty

🔹 Location: London, United Kingdom

🔹 Job Type: Hybrid (On-site & Remote)

🔹 Category: Creative & Marketing Operations

🔹 Date Posted: April 17, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid (On-site & Remote)

🚀 Job Overview

Key aspects of this role include:

• Partnering with the Founder and senior leadership to drive strategic vision for creative, marketing, and communications initiatives.
• Developing and maintaining operational strategies to improve efficiency, quality, and delivery of creative output.
• Overseeing end-to-end management of key projects, ensuring critical paths and budgets are met.
• Liaising between business leaders to ensure successful activation of key business initiatives.
• Acting as the central point for creative, marketing, and communications teams, ensuring alignment and seamless collaboration.

ASSUMPTION: This role requires a high level of strategic thinking, project management, and stakeholder communication skills. It is ideal for someone with a background in creative or marketing operations, preferably in a fast-paced, high-growth environment.

📋 Key Responsibilities

✅ Partner with the Founder and senior leadership to organize and execute the strategic vision for creative, marketing, and communications initiatives.

✅ Develop and maintain operational strategies across marcomms teams to improve the efficiency, quality, and delivery of creative output.

✅ Oversee the end-to-end management of key projects, ensuring there is a clearly communicated critical path in place and budgets are met.

✅ Day-to-day liaison between business leaders to ensure the successful activation of key business initiatives, ensuring alignment and accountability.

✅ Liaise on critical issues and collaborate with/coordinate Founder and business leaders to resolve.

✅ Act as first point of review for presentations and proposals requiring the Founder’s approval and ensuring appropriate briefing meetings with internal stakeholders are actioned.

✅ Act as the central point for creative, marketing, and communications teams, ensuring alignment and seamless collaboration.

✅ Develop and refine creative and marketing workflows to increase speed, consistency, and output quality.

✅ Organize documentation and help to prepare the Founder for meetings and events. Attend meetings with, and on behalf of, the Founder, taking minutes and communicating actions and follow up.

✅ Coordinate and/or lead ad-hoc strategic projects, presentations, and briefs of strategic importance to Founder.

ASSUMPTION: This role requires strong project management, communication, and stakeholder management skills. The successful candidate will be comfortable working in a fast-paced, dynamic environment and handling multiple projects simultaneously.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field. Relevant work experience may substitute for degree requirements.

Experience: 5-10 years of experience in a highly creative and high-growth company, ideally within a Founder-led creative business.

Required Skills:

• Excellent communication skills in written and verbal form.
• Proven success in planning and leading cross-functional projects and teams.
• Analysis and manipulation of data & budgets to enable decision making.
• Excellent workload prioritization and ability to multi-task whilst maintaining high levels of attention to detail and meeting deadlines.
• Strong reporting skills, with a focus on interdepartmental communication.
• Comfortable with ambiguity, change, demonstrating resilience and ability to work at pace.
• Strong EQ, diplomatic, gracious with a good dose of common sense and judgment.
• Can demonstrate ability to build productive relationships across all levels, with strong influencing and networking skills.
• Utterly discreet and used to managing confidential information and projects.

Preferred Skills:

• Experience working with a Founder-led creative business.
• Familiarity with beauty industry trends and dynamics.

ASSUMPTION: Candidates with experience in creative or marketing operations, preferably in a fast-paced, high-growth environment, will be best suited for this role.

💰 Compensation & Benefits

Salary Range: £60,000 - £80,000 per annum (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• 25 Days Holiday
• Inclusive Parental Leave Policy
• Pension
• Life Assurance
• Wellness Benefits
• Employee Assistance Programs
• Social Connects
• Product Discount

Working Hours: Full-time, hybrid role with a mix of on-site and remote work. Core hours are 9:00 AM - 5:30 PM GMT.

ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. Actual salary may vary based on the company's internal compensation structure and the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Charlotte Tilbury Beauty operates in the competitive and dynamic personal care product manufacturing industry, with a focus on beauty, skincare, and cosmetics.

Company Size: Charlotte Tilbury Beauty is a mid-sized company with 1,001-5,000 employees globally, providing a collaborative and dynamic work environment.

Founded: Charlotte Tilbury Beauty was founded in 2013 by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE.

Company Description:

• Charlotte Tilbury Beauty has revolutionized the global beauty industry by decoding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.
• The company continues to break records across countries, channels, and categories, experiencing exceptional growth and scaling at pace.
• Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech, with an internal culture that embraces challenges, disruptive thinking, winning together, and sharing the magic.

Company Specialties:

• Beauty
• Skincare
• and Cosmetics

Company Website: http://www.charlottetilbury.com

ASSUMPTION: Charlotte Tilbury Beauty is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best, and wanting to be part of a global dream team are key. Even though they have requirements, their experience and background are just a guide, and they still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

📊 Role Analysis

Career Level: This role is at the senior management level, reporting directly to the Founder and working closely with senior leadership across creative, marketing, and communications teams.

Reporting Structure: The Chief of Staff, Creative Operations will report directly to the Founder and work closely with senior leadership across creative, marketing, and communications teams.

Work Arrangement: This is a hybrid role, with a mix of on-site and remote work. The exact work arrangement will be discussed during the interview process.

Growth Opportunities:

• As the company continues to grow, there will be opportunities for the successful candidate to take on more responsibilities and advance their career within the organization.
• The role offers exposure to senior leadership and the Founder, providing ample opportunities for professional development and mentorship.
• The dynamic and fast-paced nature of the company means that new projects and initiatives may arise, presenting additional growth opportunities.

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a real impact on the company's success and advance their career within the organization.

🌍 Location & Work Environment

Office Type: Charlotte Tilbury Beauty's London office is a modern, collaborative workspace designed to foster creativity and innovation.

Office Location(s): 8 Surrey Street, London, WC2R 2ND, GB

Geographic Context:

• London is a vibrant, multicultural city with a thriving creative industry.
• The office is located in the West End, close to Covent Garden and the Thames River, offering easy access to public transportation and numerous amenities.
• The city is home to a diverse range of cultural attractions, including museums, galleries, theaters, and music venues.

Work Schedule: The core hours for this role are 9:00 AM - 5:30 PM GMT. However, the role may require flexibility to accommodate meetings and events with the Founder and other stakeholders.

ASSUMPTION: The work environment at Charlotte Tilbury Beauty is fast-paced, dynamic, and collaborative, with a strong focus on creativity, innovation, and teamwork.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR team
• First-round interview with the hiring manager
• Second-round interview with senior leadership or the Founder
• Final-round interview and offer extension

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Project management and organizational skills
• Communication and stakeholder management skills
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Demonstrate your understanding of the beauty industry and Charlotte Tilbury Beauty's unique value proposition.
• Prepare for behavioral interview questions that focus on your problem-solving, communication, and leadership skills.
• Research the company and its competitors to showcase your industry knowledge and enthusiasm for the role.

ATS Keywords: Chief of Staff, Creative Operations, Project Management, Stakeholder Management, Strategic Thinking, Beauty Industry, Marketing Operations, Founder-led Company, Hybrid Role

ASSUMPTION: Charlotte Tilbury Beauty uses an Applicant Tracking System (ATS) to manage job applications. Including relevant keywords in your resume and cover letter can help your application stand out and increase your chances of being selected for an interview.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello, Microsoft Project)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)
• Data analysis and visualization tools (e.g., Excel, Google Analytics)

ASSUMPTION: The successful candidate will be comfortable using a range of tools and technologies to manage projects, communicate with stakeholders, and analyze data.

👔 Cultural Fit Considerations

Company Values:

• Empowerment: Charlotte Tilbury Beauty is committed to empowering everyone to be the most beautiful version of themselves.
• Innovation: The company fosters a culture of creativity, disruption, and continuous improvement.
• Collaboration: Charlotte Tilbury Beauty values teamwork, open communication, and a supportive work environment.

Work Style:

• Fast-paced and dynamic, with a focus on delivering high-quality work under tight deadlines.
• Collaborative and supportive, with a strong emphasis on teamwork and open communication.
• Entrepreneurial, with a willingness to take on new challenges and drive results.

Self-Assessment Questions:

• How do you align with Charlotte Tilbury Beauty's mission to empower everyone to be the most beautiful version of themselves?
• How do you approach working in a fast-paced, dynamic environment with tight deadlines?
• How do you build productive relationships with stakeholders at all levels, and how do you handle conflicts or disagreements?

ASSUMPTION: Charlotte Tilbury Beauty values candidates who are a strong cultural fit, with a passion for the company's mission and a willingness to thrive in a fast-paced, dynamic work environment.

⚠️ Potential Challenges

• The role may require working on multiple projects simultaneously, with tight deadlines and high expectations.
• The successful candidate will need to build strong relationships with stakeholders at all levels, including the Founder, and navigate a dynamic and fast-paced work environment.
• The role may require occasional travel to attend meetings or events.
• The London office is located in a busy urban area, which may present challenges for candidates who prefer a quieter work environment.

ASSUMPTION: The successful candidate will be comfortable working in a fast-paced, dynamic environment and handling multiple projects simultaneously. They will also be able to build strong relationships with stakeholders at all levels and navigate a dynamic work environment.

📈 Similar Roles Comparison

• This role is unique in its focus on driving operational excellence across creative, marketing, and communications teams in a Founder-led creative business.
• While there may be similar roles in other companies, the fast-paced, dynamic nature of Charlotte Tilbury Beauty and its unique value proposition set it apart from other opportunities in the industry.
• Career progression in this role may lead to opportunities in senior leadership or other strategic positions within the company, depending on the candidate's skills, experience, and performance.

ASSUMPTION: This role offers a unique opportunity to drive operational excellence in a fast-paced, dynamic environment and make a real impact on the company's success. Candidates should be prepared to take on significant responsibilities and thrive in a challenging, high-pressure work environment.

📝 Sample Projects

• Developing and implementing a new project management system to improve collaboration and efficiency across creative, marketing, and communications teams.
• Conducting a comprehensive review of existing workflows and processes, and recommending improvements to streamline operations and enhance output quality.
• Managing the end-to-end execution of a high-profile marketing campaign, including budget management, stakeholder communication, and project timelines.

ASSUMPTION: The successful candidate will have experience managing complex projects, driving operational excellence, and working collaboratively with stakeholders at all levels.

❓ Key Questions to Ask During Interview

• Can you describe the Founder's leadership style and how it influences the company's culture and decision-making processes?
• How does the company support the growth and development of its employees, particularly in this role?
• What are the key priorities for this role in the first 90 days, and how will my success be measured?
• How does the company approach work-life balance, particularly for employees in hybrid or remote roles?
• What are the biggest challenges facing the company in the next 12-24 months, and how can this role contribute to addressing them?

ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and the company, and can help you better understand the work environment and cultural fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through http://www.charlottetilbury.com/careers
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare for behavioral interview questions that focus on your problem-solving, communication, and leadership skills.
• Research the company and its competitors to showcase your industry knowledge and enthusiasm for the role.
• Follow up with the HR team one week after submitting your application to confirm receipt and inquire about the next steps in the interview process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.