📌 Core Information
🔹 Job Title: Chief of Staff - Marketing
🔹 Company: Xsolla
🔹 Location: Los Angeles, California, United States
🔹 Job Type: Full time
🔹 Category: Marketing
🔹 Date Posted: May 7, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Partnering with the CMO to drive strategic choices and daily operations
- Managing global marketing team of over 80 experts
- Collaborating with various departments and stakeholders worldwide
- Liaising with product, business development, customer support, finance, legal, and global operations teams
- Working in a dynamic, evolving environment within the marketing team
ASSUMPTION: This role requires a high level of organizational skills, adaptability, and the ability to thrive in a fast-paced, global environment.
📋 Key Responsibilities
✅ Marketing Operations: Elevate the operations and performance of the marketing team by working alongside the CMO in a collaborative manner.
✅ Strategic Planning: Develop strategy and planning cycles, delegate different points of view, and help marketing leadership and product marketing teams plan with the best possible business context.
✅ Meeting Owner: Lead successful meetings for marketing leadership and Xsolla executive stakeholders by formulating agendas, guiding and facilitating key meetings, bringing together notes and action items, and providing excellent follow-up in Atlassian systems (Jira, Atlas, Confluence).
✅ Problem Resolution: Frame problems and propose structures/models that help people better understand opportunities and trade-offs.
✅ Reporting Metrics: Manage Anaplan reporting and tracking of progress and performance across different marketing functions.
✅ Go-to-Market Measurement: Manage the Go-to-Market tracking and reporting process for key initiatives and solution launches around the world in collaboration with integrated and product marketing teams.
✅ Counsel to Team and Leadership: Act as trusted counsel to senior marketing leaders and company stakeholders, provide analysis on operations, and represent marketing leadership in various capacities/meetings.
✅ Workforce Planning: Create workforce planning and team operational organizational recommendations as part of annual planning, budget allocations, and hiring of needed key roles.
✅ Learning and Education: Continuously learn and educate the team on trends, opportunities, tools, and services to help effectively service partners and stakeholders.
✅ Internal Representation: Act as the internal face of the global marketing team in the absence of the CMO.
✅ Project Management: Partner across the organization relevant to your project/role with key stakeholders, ecosystem partners, and customers.
ASSUMPTION: This role requires a strong understanding of marketing operations, strategic planning, and project management, with the ability to work effectively across various teams and departments.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 10+ years of marketing, operations, or commercial roles within the gaming and/or fintech businesses
Required Skills:
- Proven track record of operational excellence
- Extensive experience using and operating in the Atlassian Suite (Jira, Confluence, Atlas)
- Excellent written and oral communication skills
- Ability to communicate effectively across multiple levels and cultures
- Broad strategic business knowledge
- Excellent financial and operational modeling skills
- Ability to navigate a growing and changing organization
- Problem-solving skills and comfort with data
- Highest level of ability to manage confidential information
Preferred Skills:
- Experience in a Chief of Staff or similar role
- Fluency in additional languages
ASSUMPTION: Given the global nature of this role, candidates with experience working in diverse, multicultural environments will be highly valued.
💰 Compensation & Benefits
Salary Range: $160,000 - $215,000 per year (specific to Los Angeles, CA)
Benefits:
- 100% company-paid medical, dental, and vision plans
- Unlimited Flexible Time Off
- Personalized career roadmap for each employee
Working Hours: Full-time, typically 40 hours per week, with the possibility of traveling domestically and internationally up to 30-40%
ASSUMPTION: The salary range provided is specific to Los Angeles, CA, and may vary based on factors such as location and experience. The benefits package is designed to support the physical, mental, and emotional well-being of employees and their families.
📌 Applicant Insights
🔍 Company Context
Industry: Xsolla operates in the computer games industry, focusing on providing business solutions to game developers and publishers to help them operate more efficiently and sell more games.
Company Size: Xsolla has 1,001-5,000 employees, providing a large, established environment with ample opportunities for growth and collaboration.
Founded: Xsolla was founded in 2005, giving it nearly two decades of experience in the gaming industry.
Company Description:
- Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games.
- Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization.
- The company operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Epic Games, and PUBG Corporation.
Company Specialties:
- Game payments
- Local payment solutions
- Online game monetization
- Microtransactions
- In-game payment solutions
- In-game payments
- Online game payments
- In-game monetization
- Game monetization
- Billing
- Billing services
- Payment gateway
- Fraud management
- Gaming
- Game publishing
- Game development
- Mobile game monetization
- Video game funding
- Revenue building
- Video game discoverability
Company Website: https://xsolla.com
ASSUMPTION: Xsolla's extensive experience and large client base make it a strong and stable employer, offering numerous opportunities for professional growth and development.
📊 Role Analysis
Career Level: This role is at the senior management level, reporting directly to the Chief Marketing & Growth Officer and working closely with various teams and departments.
Reporting Structure: The Chief of Staff - Marketing will report directly to the Chief Marketing & Growth Officer and work collaboratively with the global marketing team, as well as other departments such as product, business development, customer support, finance, legal, and global operations.
Work Arrangement: This is an on-site role based in Los Angeles, CA, with the possibility of traveling domestically and internationally up to 30-40%.
Growth Opportunities:
- Potential progression to a more senior role within the marketing team or the organization
- Expanding responsibilities and leadership opportunities as the company continues to grow and evolve
- Access to professional development and training opportunities to enhance skills and advance career goals
ASSUMPTION: Given Xsolla's growth and expansion, there are ample opportunities for career progression and development within the organization.
🌍 Location & Work Environment
Office Type: Xsolla's headquarters is located in Sherman Oaks, CA, with additional offices worldwide, including Berlin, Seoul, and Kuala Lumpur.
Office Location(s): 15260 Ventura Blvd, Suite 2230, Sherman Oaks, CA 91403, US
Geographic Context:
- Los Angeles is the second-largest city in the United States, offering a diverse range of cultural, entertainment, and recreational opportunities.
- The Sherman Oaks neighborhood is known for its vibrant business community and proximity to other major cities in the region.
- Los Angeles is home to a thriving gaming industry, with numerous studios, publishers, and technology companies based in the area.
Work Schedule: Full-time, typically 40 hours per week, with the possibility of traveling domestically and internationally up to 30-40%
ASSUMPTION: The Los Angeles area offers a dynamic and vibrant work environment, with numerous opportunities for professional networking and growth within the gaming industry.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screen with the hiring manager
- On-site or virtual interview with the marketing team and other relevant stakeholders
- Final interview with the CMO and/or other senior leaders
- Background check and offer extension
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Operational excellence and project management abilities
- Communication and collaboration skills
- Cultural fit and alignment with Xsolla's values and mission
- Adaptability and resilience in a fast-paced, global environment
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of Xsolla's business and the gaming industry in your application materials
- Prepare for behavioral and situational interview questions that assess your problem-solving skills, strategic thinking, and cultural fit
- Be ready to discuss your experience with Atlassian Suite tools and other relevant software
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications
ATS Keywords: Marketing operations, strategic planning, project management, Atlassian Suite, global marketing, Chief of Staff, gaming industry, fintech, collaboration, problem-solving
ASSUMPTION: Xsolla's hiring process is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best possible match for the role and the organization.
🛠️ Tools & Technologies
- Atlassian Suite (Jira, Confluence, Atlas)
- Anaplan
- Microsoft Office Suite
- Google Workspace
- Project management and collaboration tools (e.g., Asana, Trello, Slack)
ASSUMPTION: Familiarity with the Atlassian Suite and other relevant tools is essential for success in this role, as they are integral to Xsolla's operations and project management processes.
👔 Cultural Fit Considerations
Company Values:
- Empowerment: Xsolla believes in empowering game developers and publishers to operate more efficiently and sell more games.
- Innovation: The company is committed to driving innovation in the gaming industry through its business solutions.
- Collaboration: Xsolla fosters a collaborative work environment, both internally and with its clients and partners.
- Integrity: The company conducts business with the highest ethical standards and transparency.
- Customer-centric: Xsolla prioritizes the needs and success of its clients and partners above all else.
Work Style:
- Agile and adaptable, with the ability to thrive in a fast-paced, evolving environment
- Strong organizational skills and attention to detail
- Excellent communication and collaboration skills
- Strategic thinking and problem-solving abilities
- Proactive and proactive approach to work, with a focus on delivering value and continuous improvement
Self-Assessment Questions:
- How do your personal values align with Xsolla's core values, and how have you demonstrated these values in your previous roles?
- Can you provide an example of a time when you had to adapt to a significant change or challenge in a fast-paced environment, and how did you approach it?
- How do you prioritize and manage multiple projects and responsibilities simultaneously, and how do you ensure that nothing falls through the cracks?
ASSUMPTION: Xsolla seeks candidates who embody its core values and possess the skills and work style necessary to thrive in its dynamic, global environment.
⚠️ Potential Challenges
- Managing a large, global marketing team with diverse backgrounds and cultures
- Navigating a fast-paced, evolving environment within the marketing team
- Balancing strategic planning and day-to-day operations
- Working effectively with various departments and stakeholders worldwide
- Managing confidential information and ensuring compliance with regulatory requirements
ASSUMPTION: These challenges require strong leadership, organizational, and communication skills, as well as the ability to thrive in a dynamic, global environment.
📈 Similar Roles Comparison
- Chief of Staff roles in other industries may have different focuses, such as finance, operations, or business development, rather than marketing.
- Gaming industry-specific context: This role requires a strong understanding of the gaming industry and its unique challenges and opportunities.
- Career path comparison: This role can serve as a stepping stone to more senior marketing leadership positions or other executive roles within the organization.
ASSUMPTION: While this role shares similarities with Chief of Staff positions in other industries, its focus on the gaming industry and marketing-specific responsibilities sets it apart.
📝 Sample Projects
- Developing and implementing a new strategic planning process for the global marketing team
- Managing the Go-to-Market tracking and reporting process for a major game launch or marketing campaign
- Streamlining marketing operations and workflows to improve efficiency and effectiveness
- Collaborating with product marketing teams to launch new products or features
ASSUMPTION: These sample projects illustrate the diverse and strategic nature of the Chief of Staff - Marketing role, requiring strong organizational, communication, and problem-solving skills.
❓ Key Questions to Ask During Interview
- Can you describe the marketing team's structure and how this role fits within it?
- How does the marketing team collaborate with other departments, such as product, business development, and customer support?
- What are the most pressing challenges facing the marketing team, and how can this role help address them?
- How does Xsolla support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: Asking these questions demonstrates your interest in the role, the team, and the company, and helps you better understand the expectations and requirements of the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that assess your problem-solving skills, strategic thinking, and cultural fit
- Be ready to discuss your experience with Atlassian Suite tools and other relevant software
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
