📌 Core Information
🔹 Job Title: Chief Of Staff, Marketing
🔹 Company: Wayfair
🔹 Location: Boston, MA
🔹 Job Type: On-site
🔹 Category: Marketing
🔹 Date Posted: June 30, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Facilitating global processes for a team of 400+ marketing professionals
- Managing executive and team communications
- Planning and executing employee engagement events
- Improving operational efficiency and reducing overhead
ASSUMPTION: This role requires strong organizational skills, exceptional communication, and the ability to work effectively with senior leadership and a large team.
📋 Key Responsibilities
✅ Run and improve key global processes, including:
- Facilitating planning and operating meetings
- Assessing and improving current operating approaches
- Managing internal communication cadence
✅ Executive and team communications:
- Acting as the point person for key executive communications
- Developing and managing internal communication strategies
- Drafting and distributing team-wide updates and announcements
- Ensuring communications reflect the team’s culture and values
✅ Employee engagement and events:
- Planning and executing team meetings, events, and initiatives
- Collaborating with stakeholders to improve the employee experience
ASSUMPTION: This role requires a high level of organization, attention to detail, and the ability to manage multiple priorities effectively.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Communications, Marketing, HR)
Experience: 5+ years in internal communications, employee engagement, HR programs, or similar roles—ideally in a marketing or creative environment
Required Skills:
- Exceptional written and verbal communication skills
- Experience planning and executing engaging internal events and programs
- Passion for building inclusive, supportive team cultures
- Strong project management skills
- Empathy, discretion, and emotional intelligence
Preferred Skills:
- Experience supporting large, cross-functional teams
- A knack for visual storytelling or light design (e.g., decks, newsletters)
- Proficient with Slack, Notion, Asana, or similar collaboration tools
ASSUMPTION: While a degree is preferred, relevant experience and a strong portfolio may be considered in lieu of formal education.
💰 Compensation & Benefits
Salary Range: $99,000 - $110,000 per year
Benefits:
- Restricted Stock Units
- Medical Benefits
- Financial Benefits
- Other Benefits
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels in the Boston area.
📌 Applicant Insights
🔍 Company Context
Industry: Wayfair is a leading online destination for the home, offering a wide selection of furniture and home goods. They operate in a competitive retail market, focusing on e-commerce and customer experience.
Company Size: Wayfair has over 10,000 employees globally, providing ample opportunities for growth and collaboration.
Founded: Wayfair was founded in 2002 and has since grown into a publicly traded company with a strong presence in the online retail industry.
Company Description:
- Wayfair is committed to industry-leading technology and creative problem-solving
- They offer rapid growth, constant learning, and dynamic challenges to employees
- Wayfair values diversity and inclusion, celebrating the unique perspectives of their employees
Company Specialties:
- E-Commerce
- Technology
- Online Retail
- Internet Marketing
- Software Engineering
- Customer Service
- Sales
- Inbound Sales
- Interior Design
- Engineering
- Talent Acquisition
- Data Analytics
Company Website: http://aboutwayfair.com/careers
ASSUMPTION: Wayfair's large employee base and diverse range of specialties provide ample opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is suited for an experienced professional looking to take on a strategic and impactful position within a large organization.
Reporting Structure: The Chief of Staff, Marketing will report directly to the Senior Marketing Leadership team and work closely with the global marketing team of 400+ members.
Work Arrangement: This role is on-site, requiring regular presence in the Boston office.
Growth Opportunities:
- Potential to expand the role's scope and impact based on performance and organizational needs
- Opportunities to work with and learn from senior leadership and cross-functional teams
- Possibility to transition into other strategic roles within the organization
ASSUMPTION: This role offers significant growth potential for the right candidate, given Wayfair's size and diverse range of specialties.
🌍 Location & Work Environment
Office Type: Wayfair's Boston office is a modern, collaborative workspace designed to foster creativity and productivity.
Office Location(s): 4 Copley Place - Floor 7, Boston, MA 02116, US
Geographic Context:
- Boston is a vibrant, multicultural city with a strong job market and numerous amenities
- The office is located in the Back Bay neighborhood, offering easy access to public transportation, shopping, and dining options
- Boston has a humid continental climate, with warm summers and cold, snowy winters
Work Schedule: Full-time, with a standard workweek of 40 hours, Monday through Friday.
ASSUMPTION: Wayfair's Boston office provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- In-person or virtual interview with the hiring manager and team members
- Final interview with senior leadership
Key Assessment Areas:
- Communication skills and ability to manage executive communications
- Project management skills and ability to juggle multiple priorities
- Cultural fit and alignment with Wayfair's values
- Problem-solving skills and ability to improve operational efficiency
Application Tips:
- Highlight relevant experience and achievements in internal communications, employee engagement, and project management
- Tailor your resume and cover letter to emphasize skills and experiences that match the job requirements
- Prepare examples of successful internal communications campaigns or employee engagement initiatives you've led
- Be ready to discuss your approach to improving operational efficiency and reducing overhead
ATS Keywords: Internal Communications, Employee Engagement, Project Management, Executive Communications, Team Culture, Operational Efficiency, Collaboration Tools
ASSUMPTION: Wayfair's hiring process is designed to assess candidates' skills and cultural fit, with a focus on communication, organization, and problem-solving abilities.
🛠️ Tools & Technologies
- Slack
- Notion
- Asana
- Microsoft Office Suite
- Google Workspace
ASSUMPTION: Familiarity with these tools is not required but may be helpful in the application process and onboarding.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Data Driven
- One Team, One Dream
- Invent, Simplify, and Delight
- Growth Mindset
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on continuous improvement and innovation
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative environment?
- Are you passionate about building inclusive team cultures?
- Do you have a growth mindset and a desire to continuously learn and improve?
ASSUMPTION: Wayfair values candidates who are customer-focused, data-driven, and committed to continuous learning and improvement.
⚠️ Potential Challenges
- Managing the communications needs of a large, global team
- Balancing multiple priorities and deadlines
- Adapting to a fast-paced, dynamic work environment
- Navigating a large organization with diverse teams and stakeholders
ASSUMPTION: These challenges can be overcome with strong organizational skills, exceptional communication, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- This role is unique in its focus on global marketing processes and executive communications
- Similar roles may include Marketing Operations Manager, Marketing Communications Manager, or Chief of Staff roles in other departments
- Career paths may include transitioning into senior marketing leadership roles or other strategic positions within the organization
ASSUMPTION: This role offers a unique blend of strategic and operational responsibilities, with significant potential for growth and impact.
📝 Sample Projects
- Developing and executing a comprehensive internal communications plan for a major company initiative
- Planning and executing a global team-building event with a budget of $50,000 and attendance of 400+ employees
- Implementing a new project management tool and training the global marketing team on its use
ASSUMPTION: These projects demonstrate the scope and impact of the Chief of Staff, Marketing role, highlighting the opportunity to make a significant contribution to the organization.
❓ Key Questions to Ask During Interview
- How does this role fit into the broader organizational structure and strategic goals of the marketing department?
- What are the most pressing challenges facing the marketing team, and how can this role help address them?
- How does Wayfair support the professional development and growth of its employees?
- What is the expected timeline for onboarding and ramping up in this role?
- How does Wayfair foster a culture of inclusion and diversity, and what resources are available to support employees from underrepresented backgrounds?
ASSUMPTION: These questions demonstrate a proactive and engaged approach to understanding the role and organization, and can help you make an informed decision about your application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills in internal communications, employee engagement, and project management
- Prepare examples of successful internal communications campaigns or employee engagement initiatives you've led
- Be ready to discuss your approach to improving operational efficiency and reducing overhead
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
