Chief of Staff (US Based Marketing Agency)

📌 Core Information

🔹 Job Title: Chief of Staff (US Based Marketing Agency)

🔹 Company: Pearl

🔹 Location: Remote (Based in LATAM or South Africa)

🔹 Job Type: Full-Time

🔹 Category: Operations, Management

🔹 Date Posted: July 7, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Fully Remote

🚀 Job Overview

Key aspects of this role include:

• Leading and scaling internal systems, people, and performance
• Managing a global team of 12+ offshore talent
• Building, documenting, and enforcing SOPs, workflows, and scalable operational systems
• Overseeing and optimizing internal tools and automations
• Driving exceptional client experience and supporting the CEO directly

ASSUMPTION: This role requires a high level of autonomy and proactivity, with a focus on driving operational efficiency and client success.

📋 Key Responsibilities

✅ Own day-to-day operations across internal teams and client delivery

✅ Lead and manage a global team of 12+ offshore talent with clarity and accountability

✅ Build, document, and enforce SOPs, workflows, and scalable operational systems

✅ Oversee and optimize internal tools and automations using Zapier, Make, and Notion

✅ Ensure smooth cross-functional coordination across sales, content, and client success

✅ Drive exceptional client experience by ensuring communication and delivery stay on point

✅ Hire, onboard, and coach new operations team members as the company scales

✅ Proactively identify operational bottlenecks and implement continuous improvements

✅ Experiment with AI tools and workflows to drive internal efficiency

✅ Support the CEO directly with strategic operations, reporting, and scaling systems

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication skills to ensure smooth operations.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Operations, or a related field (or equivalent experience)

Experience: 3-4 years of proven experience leading operations in a high-growth startup

Required Skills:

• Expertise with Zapier, Make, Airtable, Notion, Slack, and automation tools
• Experience implementing AI workflows or optimization tools
• Exceptional organizational skills with strong prioritization and execution abilities
• Outstanding written and verbal communication in English
• Proactive, resourceful, and independent—comfortable leading without constant oversight

Preferred Skills:

• Experience in agency or service-based businesses
• Knowledge of building Airtable dashboards or advanced automations
• Background in content or marketing operations
• Understanding of improving operational efficiency and profit margins

ASSUMPTION: Candidates with experience in high-growth startups and a strong background in operations and automation tools are most likely to succeed in this role.

💰 Compensation & Benefits

Salary Range: $70,000 - $120,000 USD per year (Based on experience and performance)

Benefits:

• Performance-based bonuses tied to company milestones
• Retention bonuses at 3, 6, 9, and 12 months
• Community-driven benefits like an annual retreat

Working Hours: 40 hours/week, Monday to Friday (Flexible with consideration for regional holidays)

ASSUMPTION: The salary range is estimated based on the company's size, the role's responsibilities, and the required experience level.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting

Company Size: 11-50 employees (Small to Medium-sized)

Founded: 2021 (Relatively new, fast-growing startup)

Company Description:

• Pearl works with top 1% candidates from around the world and connects them with the best startups in the US and EU
• Focuses on placing candidates with exceptional founders who prioritize the long-term success of their team members
• Offers retention bonuses and community-driven benefits like an annual retreat

Company Specialties:

• Global talent solutions
• White-glove service model
• Seamless and exceptional experience for clients and candidates

Company Website: pearltalent.com

ASSUMPTION: Pearl is a young, dynamic company focused on connecting top international talent with Western companies, offering a unique opportunity for growth and impact.

📊 Role Analysis

Career Level: Mid-level to Senior (Based on experience and responsibilities)

Reporting Structure: Reports directly to the CEO, with cross-functional responsibilities across sales, content, delivery, and client success

Work Arrangement: Fully remote, with a requirement to be based in LATAM or South Africa

Growth Opportunities:

• Potential for career progression as the company scales
• Opportunity to shape the company's systems and operations
• Exposure to founders and strategic initiatives

ASSUMPTION: This role offers significant growth potential as the company continues to expand and requires strong operational leadership.

🌍 Location & Work Environment

Office Type: Fully Remote

Office Location(s): N/A (Based in LATAM or South Africa)

Geographic Context:

• LATAM: Offers a diverse and vibrant work environment with a mix of cultures and time zones
• South Africa: Provides a unique opportunity to work with a global team while enjoying a high quality of life

Work Schedule: 40 hours/week, Monday to Friday (Flexible with consideration for regional holidays)

ASSUMPTION: The remote work environment offers flexibility and the opportunity to work with a diverse, global team.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call for initial interview
• Technical assessment or case study
• Final interview with the CEO

Key Assessment Areas:

• Operational management skills
• Communication and leadership abilities
• Problem-solving and strategic thinking
• Cultural fit and alignment with company values

Application Tips:

• Highlight relevant operational experience and achievements
• Tailor your resume to emphasize skills and experiences mentioned in the job description
• Prepare for behavioral and situational interview questions focused on operational leadership

ATS Keywords: Operations Management, Team Leadership, SOP Development, Workflow Optimization, Client Success, AI Tools, Automation Tools, Zapier, Make, Notion, Airtable, Slack, Proactive Problem Solving, Organizational Skills, Independent Leadership

ASSUMPTION: The application process will focus on assessing operational management skills and cultural fit, with a strong emphasis on problem-solving and strategic thinking.

🛠️ Tools & Technologies

• Zapier
• Make
• Notion
• Airtable
• Slack
• AI tools and workflows

ASSUMPTION: Familiarity with these tools and a willingness to learn and experiment with new technologies are essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Empowering Talent
• Elevating Companies
• Uniting Success

Work Style:

• Highly autonomous and proactive
• Collaborative and cross-functional
• Focused on driving results and continuous improvement

Self-Assessment Questions:

• Do you thrive in a highly autonomous, remote work environment?
• Are you comfortable leading cross-functional teams and driving operational efficiency?
• Do you align with the company's values and mission to empower talent and elevate companies?

ASSUMPTION: Candidates who are self-motivated, proactive, and aligned with the company's values are most likely to succeed in this role.

⚠️ Potential Challenges

• Managing a global team with diverse time zones and cultural backgrounds
• Balancing operational efficiency with client success and satisfaction
• Keeping up with the fast-paced growth and changing priorities of a startup environment
• Adapting to new tools and technologies as the company scales

ASSUMPTION: These challenges can be overcome with strong leadership, effective communication, and a proactive approach to problem-solving.

📈 Similar Roles Comparison

• Operations Manager
• Chief Operating Officer (COO)
• Head of Operations

ASSUMPTION: This role is similar to operations management positions but offers a unique opportunity to work with a global team and shape the company's systems and operations.

📝 Sample Projects

• Developing and implementing SOPs for client onboarding and delivery
• Optimizing internal workflows using AI tools and automation
• Managing and coaching a global team of operations talent

ASSUMPTION: These projects are representative of the day-to-day responsibilities and challenges faced in this role.

❓ Key Questions to Ask During Interview

• How does this role fit into the company's long-term growth plans?
• What are the biggest operational challenges facing the company currently?
• How does the company support the professional development and growth of its employees?
• What is the expected timeline for hiring additional operations team members?
• How does the company measure and track operational efficiency and client success?

ASSUMPTION: These questions will help applicants better understand the role, the company, and the opportunities for growth and impact.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant operational experience and achievements
• Prepare for behavioral and situational interview questions focused on operational leadership
• Follow up with the hiring manager after submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.