Client Account Director

📌 Core Information

🔹 Job Title: Client Account Director

🔹 Company: ArchiPro

🔹 Location: Melbourne, Victoria, Australia

🔹 Job Type: Remote

🔹 Category: Internet Marketplace Platforms

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Building and maintaining strong client relationships with 50-80 clients.
• Driving growth and top-line revenue for ArchiPro.
• Collaborating with various internal teams to solve client issues.
• Conveying complex digital marketing concepts in simple terms.

ASSUMPTION: The role involves significant strategic thinking and planning, as it's critical for driving customer satisfaction and engagement.

📋 Key Responsibilities

✅ Develop and maintain strong, long-lasting client relationships.

✅ Conduct regular performance reviews with clients.

✅ Develop tailored strategies to enhance client engagement.

✅ Negotiate contracts ensuring alignment with ArchiPro's strategic objectives.

ASSUMPTION: The responsibilities focus on both account management and strategic input, considering ArchiPro's emphasis on growth and innovation.

🎯 Required Qualifications

Education: Not specified; preference for experience over formal education.

Experience: Over 10 years in advertising, media sales, or business development.

Required Skills:

• Client Relationship Management
• Digital Marketing Expertise
• Advertising and Media Sales

Preferred Skills:

• Strategic Thinking
• Market Trend Analysis

ASSUMPTION: The role highly prioritizes experience in digital platforms and client management due to the dynamic nature of ArchiPro.

💰 Compensation & Benefits

Salary Range: Competitive base with commissions and bonuses.

Benefits:

• Employee Share Ownership Plan (ESOP)
• Additional leave accruals ('ArchiVersary' leave)
• Team-building events and a dog-friendly work environment

Working Hours: 40 hours per week with potential flexibility in hours due to a hybrid work environment.

ASSUMPTION: Compensation aligns with industry standards for senior roles, particularly given the company’s growth trajectory and venture backing.

📌 Applicant Insights

🔍 Company Context

Industry: Internet Marketplace Platforms, focusing on architecture and building design.

Company Size: 51-200 employees, indicating agility in operations and decision-making.

Founded: 2014, with rapid growth and expansion across Australia and New Zealand.

Company Description:

• An all-in-one platform simplifying the building process with matching technology and professionals.
• Backed by Tiger Global, ensuring financial stability and growth potential.
• Expanding globally, with a significant customer base using the platform for diverse building needs.

Company Specialties:

• Architecture and Construction
• Interior Design and eCommerce Solutions
• Digital Innovation and Marketplace Solutions

Company Website: http://www.archipro.co.nz

ASSUMPTION: ArchiPro's operational effectiveness and rapid expansion are likely supported by a robust work culture and technological innovation.

📊 Role Analysis

Career Level: Senior level, ideal for experienced professionals with a strategic outlook.

Reporting Structure: Likely reports to senior management or C-level, given the strategic nature of the role.

Work Arrangement: Primarily remote with occasional in-office meetings.

Growth Opportunities:

• Potential to impact company growth significantly as it scales internationally.
• Leadership opportunities as the team and operations expand.
• Equity stake through ESOP to share in business success.

ASSUMPTION: There is a high potential for career advancement and professional growth, aligned with company expansion.

🌍 Location & Work Environment

Office Type: Remote-first with engaging office setups for team collaboration.

Office Location(s): Saint Georges Bay Road, Auckland, AUK, NZ for physical meetings.

Geographic Context:

• Melbourne offers a robust market with opportunities for networking in the building industry.
• The remote work arrangement facilitates flexibility across different time zones.
• Close proximity to New Zealand headquarters ensures seamless cross-regional collaboration.

Work Schedule: Standard business hours with flexibility depending on client needs and project deadlines.

ASSUMPTION: The work environment promotes a balance between individual productivity and team-oriented projects.

💼 Interview & Application Insights

Typical Process:

• Initial application review and resume screening.
• Technical interviews focusing on digital marketing expertise and problem-solving.
• Final interview with senior management or human resources.

Key Assessment Areas:

• Client relationship management skills
• Strategic thinking and innovation
• Negotiation and business development expertise

Application Tips:

• Highlight experience with large-scale client accounts.
• Showcase successful digital marketing campaigns.
• Emphasize strategic project outcomes.

ATS Keywords: Client Relationship Management, Digital Marketing, Business Development, Strategic Planning, Media Sales

ASSUMPTION: The application process highly values demonstrable success in client management and strategic growth.

🛠️ Tools & Technologies

• CRM software for managing client relationships
• Digital marketing platforms for campaign management
• Analytical tools for data interpretation and strategic planning

ASSUMPTION: The role assumes familiarity with advanced CRM and analytics tools due to the company's robust digital focus.

👔 Cultural Fit Considerations

Company Values:

• Innovation and disruption in the building industry
• Collaboration and teamwork across diverse functions
• Customer-centric solutions and service delivery

Work Style:

• Autonomous yet collaborative, with a focus on end-goals
• Dynamic and adaptable to changing market needs
• Proactive in seeking solutions and improvements

Self-Assessment Questions:

• How have you adapted to remote work and cross-team collaborations?
• Describe a strategic initiative you led that disrupted market expectations.
• In what ways do you enhance client satisfaction?

ASSUMPTION: A successful candidate will thrive in a culture of innovation and customer focus, aligning with ArchiPro's mission.

⚠️ Potential Challenges

• Managing a large client portfolio while ensuring personalized service
• Navigating industry disruptions while maintaining strategic initiatives
• Adapting to ArchiPro's rapid growth and its effects on client strategies
• Balancing remote work with the need for cross-department collaboration

ASSUMPTION: Continual adaptation to industry changes and client needs could pose challenges, necessitating strategic foresight.

📈 Similar Roles Comparison

• Compared to smaller firms, ArchiPro offers greater resources for digital advertising and client management.
• Compared to traditional roles, this position offers exposure to disruptive market strategies and technology integration.
• Unlike regional roles, this offers a global growth perspective and international market involvement.

ASSUMPTION: The role is more expansive and strongly integrated with digital transformation compared to typical client services positions.

📝 Sample Projects

• Developing a digital marketing strategy for new product lines on ArchiPro's platform.
• Establishing strategic partnerships with key players in the architectural space.
• Launching client-focused campaigns that resulted in measurable revenue growth.

ASSUMPTION: Projects will likely involve cross-department collaboration to enhance client platforms and drive revenue.

❓ Key Questions to Ask During Interview

• How does ArchiPro prioritize client feedback in its platform development?
• What are the growth plans for ArchiPro outside current markets?
• How does the company support remote employees in building a cohesive team?
• Can you describe ArchiPro's approach to fostering innovation?
• What metrics are most critical for evaluating success in this role?

ASSUMPTION: Questions emphasize strategic alignment, innovation, team integration, and success metrics due to the role's pivotal impact on company growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a case study demonstrating successful account management
• Ensure your resume highlights digital marketing strategies
• Include references that can speak to strategic client growth initiatives
• Follow through after submission with a personalized email highlighting key aspects of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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