Client Account Director

📌 Core Information

🔹 Job Title: Client Account Director

🔹 Company: ArchiPro

🔹 Location: Auckland, Auckland, New Zealand

🔹 Job Type: Remote

🔹 Category: Not specified

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing and nurturing relationships with 50-80 clients.
• Driving growth and success of the supplier network.
• Ensuring clients' satisfaction with ArchiPro's platform.
• Collaborating with various business and technical teams.

ASSUMPTION: The role involves significant client-facing responsibilities, requiring a mix of sales, relationship management, and strategic planning skills to drive client engagement and satisfaction.

📋 Key Responsibilities

✅ Develop and maintain strong, long-lasting client relationships.

✅ Conduct regular reviews with suppliers to gather feedback and identify growth opportunities.

✅ Develop tailored strategies to enhance client engagement on the platform.

✅ Negotiate contracts with suppliers to align with strategic objectives.

✅ Translate complex digital marketing concepts for varied client profiles.

ASSUMPTION: The responsibilities listed are indicative of a high-level strategic role focused on long-term relationship building and performance management.

🎯 Required Qualifications

Education: Not specified

Experience: Over 10 years in advertising, media sales, or business development.

Required Skills:

• Client Relationship Management
• Digital Marketing
• Advertising
• Business Development
• Strategic Planning

Preferred Skills:

• Data Analysis
• Technical Understanding

ASSUMPTION: Candidates are expected to possess a blend of hard skills in digital marketing and soft skills in communication and relationship management.

💰 Compensation & Benefits

Salary Range: Competitive base salary with commission/bonus structure

Benefits:

• Employee Share Ownership Plan (ESOP)
• Hybrid Work Environment
• Annual leave increase each year

Working Hours: 40 hours per week with flexibility options

ASSUMPTION: The compensation package is designed to be attractive with a focus on long-term employee investment and retention through ESOP and flexible working conditions.

📌 Applicant Insights

🔍 Company Context

Industry: Internet Marketplace Platforms

Company Size: 51-200 employees

Founded: 2014

Company Description:

• Simplifies the architectural building journey for homeowners.
• Connects homeowners with leading industry professionals and suppliers.
• Supports professionals in showcasing their work and expanding business.

Company Specialties:

• Advertising
• Architecture
• Construction

Company Website: http://www.archipro.co.nz

ASSUMPTION: ArchiPro is leveraging its positioning in the market as a disruptor to attract both innovative professionals and industry suppliers to its platform.

📊 Role Analysis

Career Level: Senior-level with leadership responsibilities

Reporting Structure: Likely reports to senior management or executive team

Work Arrangement: Predominantly remote with occasional on-site requirements

Growth Opportunities:

• Expansion into new markets
• Opportunities to lead strategic initiatives
• Potential for upward movement within the company

ASSUMPTION: The role is strategically positioned for growth as ArchiPro continues to expand its market presence.

🌍 Location & Work Environment

Office Type: Modern, collaborative space

Office Location(s): Saint Georges Bay Road, Auckland, AUK, NZ

Geographic Context:

• Auckland as a strong business hub in New Zealand
• Remote work options support work-life balance
• Involvement in a growing region with business opportunities

Work Schedule: Standard business hours with additional flexibility

ASSUMPTION: The remote and hybrid work formats provide flexibility and support a balanced work-life approach.

💼 Interview & Application Insights

Typical Process:

• Initial screening interview
• Technical and behavioral assessments
• Interviews with team leaders and senior management

Key Assessment Areas:

• Client relationship management skills
• Strategic thinking and planning abilities
• Digital marketing expertise

Application Tips:

• Highlight experience in digital platforms and client management
• Showcase strong negotiation and communication skills
• Demonstrate strategic and growth-driven mindset

ATS Keywords: Client Management, Digital Marketing, Strategic Planning, Advertising Sales, Business Development

ASSUMPTION: The interview process will thoroughly assess both the technical and interpersonal skills necessary for success in the role.

🛠️ Tools & Technologies

• CRM Software
• Digital Marketing Tools
• Data Analytics Platforms

ASSUMPTION: Candidates should be familiar with tools for client management and data-driven marketing.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Collaboration
• Integrity

Work Style:

• Entrepreneurial mindset encouraged
• Supportive and dynamic team environment
• Focus on impact and results

Self-Assessment Questions:

• How do you manage and develop client relationships?
• What strategies do you implement in digital marketing to drive results?
• How comfortable are you with negotiating high-stakes agreements?

ASSUMPTION: ArchiPro's culture values innovative thinking, proactive problem-solving, and a collaborative working style.

⚠️ Potential Challenges

• High expectations for client satisfaction
• Balancing strategic goals with individual client needs
• Adapting to rapid market expansion
• Maintaining a cutting-edge understanding of digital platforms

ASSUMPTION: The role will require adaptability and resilience, particularly as the company expands into new markets.

📈 Similar Roles Comparison

• Similar roles may emphasize more specialized digital marketing skills.
• Focus on global market expansion adds unique pressure.
• Leadership and strategic vision are highly prioritized.

ASSUMPTION: This role is more strategically demanding compared to typical client account management positions due to its market disruption focus.

📝 Sample Projects

• Developing a new client onboarding process
• Creating a strategic growth plan for client engagement
• Leading a market analysis for potential platform improvements

ASSUMPTION: The role will involve significant project management responsibilities aimed at enhancing client engagement and contributing to company-wide initiatives.

❓ Key Questions to Ask During Interview

• How does ArchiPro support ongoing client relationship management?
• What resources are available for client engagement improvement?
• How does the company measure success in this role?
• What are the main challenges currently facing your supplier network?
• How does the team integrate cross-functionally with other departments?

ASSUMPTION: Candidates should inquire about resources and support available for executing their responsibilities effectively and aligning with the company's strategic vision.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to emphasize relevant experience
• Prepare for interviews with understanding of ArchiPro’s market positioning
• Highlight strategic thinking skills
• Follow up after the interview for feedback and next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.