Client Account Representative

📌 Core Information

🔹 Job Title: Client Account Representative

🔹 Company: DISA Global Solutions, Inc.

🔹 Location: United States

🔹 Job Type: Remote

🔹 Category: Not Specified

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent and prompt customer service to assigned clients.
• Managing client accounts and ensuring compliance with service policies.
• Building productive relationships with clients and resolving errors swiftly.
• Utilizing a proprietary information management system for accuracy verification.

ASSUMPTION: The role requires strong interpersonal skills and the ability to manage multiple clients and tasks efficiently. This is inferred from the emphasis on customer service and compliance management.

📋 Key Responsibilities

✅ Manage a book of business assigned by the Implementation Manager.

✅ Assist clients through the implementation process and in setting up new accounts.

✅ Provide training and navigation aid for the Client Portal.

✅ Respond to phone calls, emails, and voice messages promptly.

✅ Verify and correct test result processing errors.

✅ Conduct meetings with clients to understand and resolve business challenges.

✅ Collaborate with other departments to meet client needs.

✅ Handle inquiries for new MRO services and assist with new contract generation.

✅ Serve as a backup to the Random Coordinator for assigned clients.

ASSUMPTION: Responsibilities suggest a high level of self-motivation and independence, as well as proficiency in handling digital communication tools.

🎯 Required Qualifications

Education: High school diploma or GED

Experience: 2 years of corporate customer service experience

Required Skills:

• Exceptional writing, editing, and proofreading skills
• Intermediate proficiency in Microsoft Office 365
• Strong communication skills, both verbal and written

Preferred Skills:

• Experience in the drug testing industry
• Creative problem-solving and troubleshooting skills

ASSUMPTION: Proficiency in Microsoft Office and strong communication skills are likely crucial due to the nature of customer interactions and error resolution tasks.

💰 Compensation & Benefits

Salary Range: $17 - $20 per hour

Benefits:

• Competitive pay
• Robust benefits package
• Opportunities for career advancement

Working Hours: Mon – Fri, 9:00 am – 5:30 pm EST

ASSUMPTION: Salary range is competitive within the industry, reflecting the remote nature and responsibilities of the position.

📌 Applicant Insights

🔍 Company Context

Industry: Human Resources Services, focusing on safety and compliance solutions

Company Size: 1,001-5,000 employees, indicating a well-established organization with diverse teams

Founded: 1986, with significant experience in IT innovation and employee screening services

Company Description:

• Offers employee screening solutions focused on workplace safety
• Provides drug and alcohol testing, background screening, and occupational medicine
• Utilizes advanced technologies for service delivery

Company Specialties:

• Drug and Alcohol Testing
• Safety Training & Education
• Background Screening

Company Website: https://disa.com

ASSUMPTION: With specialties in various compliance services, DISA likely values precision and technology-driven solutions.

📊 Role Analysis

Career Level: Intermediate, suitable for professionals with a few years of experience

Reporting Structure: Likely reports to the Implementation Manager

Work Arrangement: Flexible, with remote operation capabilities

Growth Opportunities:

• Monthly appreciation events promoting community and morale
• Internal learning and development support
• Potential for role advancement within the organization

ASSUMPTION: The company culture supports professional growth and continuity, which may attract ambitious candidates seeking to expand their skillsets.

🌍 Location & Work Environment

Office Type: Remote

Office Location(s): Not applicable for remote positions

Geographic Context:

• Flexibility to work from any location in the United States
• Accommodations made for various office and home setups
• May require occasional on-site meetings or travel

Work Schedule: Standard business hours with flexibility for remote work

ASSUMPTION: Remote work setting, but with structured engagement through digital tools and occasional physical presence as necessary.

💼 Interview & Application Insights

Typical Process:

• Submit application through the company’s job portal or recruitment email
• Initial phone screening to assess basic qualifications
• Virtual interview with Hiring Manager
• Technical assessment of customer service skills
• Final decision and offer

Key Assessment Areas:

• Customer service expertise
• Communication proficiency
• Problem-solving ability

Application Tips:

• Highlight experience with client management and compliance
• Provide examples of problem-solving in work history
• Emphasize adaptability and self-direction in a remote setting

ATS Keywords: Customer Service, Problem Solving, Microsoft Office 365, Compliance, Remote Work

ASSUMPTION: Candidates should focus on showcasing relevant skills in customer service and technology, vital for remote work and client-facing roles.

🛠️ Tools & Technologies

• Microsoft Office 365
• Vonage for communication
• Proprietary Client Portal for data management

ASSUMPTION: Familiarity with digital communication and data management tools is crucial, given the emphasis on remote operations and client interactions.

👔 Cultural Fit Considerations

Company Values:

• Innovation in safety and compliance
• Commitment to client satisfaction
• Team-oriented collaboration

Work Style:

• Proactive and self-motivated approach
• Adaptability to changing client needs
• Strong focus on compliance and accuracy

Self-Assessment Questions:

• Am I comfortable working in a remote setting?
• How well do I adapt to client-specific needs and changes?
• Do I possess the communication skills necessary for detailed compliance work?

ASSUMPTION: Prospective employees should be comfortable with remote work dynamics and exhibit a strong sense of responsibility and duty in safety compliance.

⚠️ Potential Challenges

• Balancing multiple client accounts simultaneously
• Maintaining high accuracy in a fast-paced environment
• Navigating the proprietary information management systems efficiently
• Ensuring constant communication and support remotely

ASSUMPTION: The role demands strong multitasking abilities, particularly in managing client-specific requirements and sustaining communication across platforms.

📈 Similar Roles Comparison

• Similar roles at DISA may include Account Manager and Customer Service Specialist
• Comparison often includes emphasis on technical support vs. client engagement
• Salary ranges and responsibilities can vary based on specific services offered

ASSUMPTION: Comparative roles may focus more on specific technical support rather than broad client relationship management, reflecting role specialization.

📝 Sample Projects

• Implementation of new client onboarding processes
• Development of streamlined communication systems for client feedback
• Analysis of client data for trend identification and service improvement

ASSUMPTION: Projects likely involve improving existing systems and processes to enhance client service delivery, derived from the role's focus on compliance and customer service.

❓ Key Questions to Ask During Interview

• What typical challenges might a Client Account Representative encounter here?
• How does the team handle client requests that require immediate attention?
• What are the expected career progression paths within this role?
• How frequently do client needs and requirements change?
• What tools and resources are available for professional development?

ASSUMPTION: Candidates are encouraged to inquire about company processes and growth paths to gauge alignment with personal career goals and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights all required skills and experiences
• Prepare examples of past challenges resolved in customer service roles
• Customize your cover letter specific to DISA’s core services
• Review your online presence for professionalism and relevance

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.