📌 Core Information
🔹 Job Title: Client Account Services Analyst (EMEA Shift)
🔹 Company: DTCC
🔹 Location: Manila, Philippines
🔹 Job Type: Full time
🔹 Category: Financial Services
🔹 Date Posted: April 22, 2025
🔹 Experience Level: Entry Level
🔹 Remote Status: On-site (Hybrid: 3 days onsite, 2 days remote)
🚀 Job Overview
Key aspects of this role include:
- Supporting new member onboarding and account lifecycle activities
- Managing risk and legal documentation through DTCC’s Membership Application Portal
- Handling client communications and coordinating with internal teams
- Performing AML and KYC validations
- Working in a fast-paced, high-pressure client-facing environment
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to manage risk and identify improvement opportunities.
📋 Key Responsibilities
✅ Supporting onboarding of new accounts by managing required risk and legal documentation through DTCC’s Membership Application Portal
✅ Reviewing and accepting new sales contracts and amendments/addendums to ensure company-wide compliance with established procedures
✅ Responding directly to certain applicants/clients via various communication mediums
✅ Partnering and coordinating with various internal teams to ensure seamless onboarding and lifecycle activities
✅ Handling, updating, and maintaining data stored in DTCC’s systems
✅ Performing various anti-money laundering (AML) and know-your-customer (KYC) validations to support new onboardings and regular refreshes
✅ Functioning in a fast-paced, high-pressure client-facing environment
✅ Paying close attention to detail with a knack for identifying process and operational risks
✅ Strong critical thinking and problem-solving skills
✅ Ability to collaborate effectively to get things done, building, and cultivating positive relationships both with internal partners and clients
✅ Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
✅ Aligning risk and control processes into day-to-day responsibilities to supervise and mitigate risk; escalating appropriately
ASSUMPTION: The responsibilities listed above are not exhaustive and may evolve based on business needs.
🎯 Required Qualifications
Education: Bachelor's degree required
Experience: Entry-level – internship experience highly preferred
Required Skills:
- Strong communication skills
- Understanding of client needs
- Ability to manage risk and identify improvement opportunities
- Attention to detail
- Strong critical thinking and problem-solving skills
- Collaboration skills
Preferred Skills:
- Experience in financial services or a related field
- Familiarity with AML and KYC processes
ASSUMPTION: While a bachelor's degree is required, relevant internship experience is highly valued for this entry-level position.
💰 Compensation & Benefits
Salary Range: Competitive compensation, including base pay and annual incentive
Benefits:
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Working Hours: Flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays, and a third day unique to each team or employee)
ASSUMPTION: The salary range is competitive and includes base pay and an annual incentive. Benefits are comprehensive and tailored to the employee's location.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 5,001-10,000 employees
Founded: 1973
Company Description:
- DTCC is the premier post-trade market infrastructure for the global financial services industry.
- It automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance, and driving efficiency.
- DTCC is industry-owned and governed, with a commitment to innovation and digital asset ecosystem advancement.
Company Specialties:
- Clearing Services
- Matching
- Settlement & Asset Services
- Wealth Management Services
- Collateral Management
- Derivatives Services
- Data Services
Company Website: http://www.dtcc.com
ASSUMPTION: DTCC's extensive experience and industry ownership make it a trusted and reliable financial market infrastructure provider.
📊 Role Analysis
Career Level: Entry Level
Reporting Structure: This role reports to the Client Account Services team and works closely with various internal teams and clients.
Work Arrangement: Hybrid (3 days onsite, 2 days remote)
Growth Opportunities:
- Learning and implementing complex processes
- Identifying and implementing process improvements
- Potential career progression within DTCC's global organization
ASSUMPTION: This entry-level role offers opportunities for professional growth and development within DTCC's global organization.
🌍 Location & Work Environment
Office Type: DTCC's Manila office is a modern, collaborative workspace.
Office Location(s): Manila, Philippines
Geographic Context:
- Manila is the capital and most populous city of the Philippines.
- The city is known for its vibrant culture, rich history, and bustling business environment.
- Manila offers a mix of modern and traditional attractions, making it an exciting place to live and work.
Work Schedule: Flexible/hybrid model (Tuesdays, Wednesdays, and a third day unique to each team or employee)
ASSUMPTION: DTCC's Manila office provides a modern, collaborative work environment that fosters productivity and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the team
- Final interview with the department head
Key Assessment Areas:
- Communication skills
- Problem-solving abilities
- Risk management mindset
- Cultural fit with DTCC's values
Application Tips:
- Highlight relevant internship experience and any exposure to financial services or related fields.
- Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications.
- Prepare for behavioral and situational interview questions that assess your problem-solving skills and ability to manage risk.
ATS Keywords: Client Account Services, Risk Management, Legal Documentation, Onboarding, AML, KYC, Communication, Problem Solving, Attention to Detail, Collaboration, Self-Starter, Work Ethic, Results Focused, Process Improvement, Accountability
ASSUMPTION: DTCC's application process is designed to assess candidates' skills and cultural fit for the role and the organization.
🛠️ Tools & Technologies
- DTCC’s Membership Application Portal
- Salesforce (CRM tool)
- Various internal systems (e.g., Masterfiles)
ASSUMPTION: Familiarity with these tools and technologies is not required, as training will be provided.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Expertise
- Innovation
- Collaboration
- Accountability
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
- Adaptable and able to thrive in a fast-paced environment
Self-Assessment Questions:
- Do you have strong communication skills and the ability to manage risk?
- Are you comfortable working in a fast-paced, high-pressure client-facing environment?
- Do you have a strong work ethic and intense focus on results?
ASSUMPTION: DTCC values candidates who align with their core values and are able to thrive in a collaborative, results-driven work environment.
⚠️ Potential Challenges
- The role may involve handling sensitive client information, requiring a high level of discretion and confidentiality.
- The fast-paced, high-pressure environment may be challenging for some candidates.
- The role may require working with complex processes and systems, which can have a steep learning curve.
- The hybrid work arrangement may require candidates to be comfortable with both on-site and remote work.
ASSUMPTION: These challenges can be overcome with strong communication skills, attention to detail, and a willingness to learn and adapt.
📈 Similar Roles Comparison
- This role is unique in its focus on client account services and risk management for new member onboarding.
- Similar roles in other financial services organizations may have different focuses or responsibilities.
- Career progression in this role may lead to opportunities in related fields, such as compliance, risk management, or client relationship management.
ASSUMPTION: This role offers a unique opportunity to gain experience in client account services and risk management within the financial services industry.
📝 Sample Projects
- Managing the onboarding process for a high-profile client
- Identifying and implementing process improvements to streamline client account services
- Collaborating with internal teams to ensure seamless client account lifecycle activities
ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities for growth and development in this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role fit into the overall client account services team and DTCC's global organization?
- What opportunities are there for professional growth and development within this role and DTCC?
- How does DTCC support work-life balance for its employees?
- What is the typical career path for someone in this role?
ASSUMPTION: Asking these questions demonstrates a candidate's interest in the role and eagerness to succeed.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences, such as communication skills, problem-solving abilities, and any exposure to financial services or related fields.
- Prepare for behavioral and situational interview questions that assess your problem-solving skills and ability to manage risk.
- Follow up with the hiring manager within one week of submitting your application to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
