Client Account Specialist

📌 Core Information

🔹 Job Title: Client Account Specialist

🔹 Company: 6ix Management

🔹 Location: Scarborough, North Yorkshire, United Kingdom

🔹 Job Type: Full-Time

🔹 Category: Advertising Services

🔹 Date Posted: April 19, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing the full sales cycle, from client acquisition to account management and service upgrades.
• Building strong, lasting relationships with clients to drive customer satisfaction, retention, and profitability.
• Delivering exceptional customer service and handling sensitive information with confidentiality.
• Tracking and analyzing sales performance metrics to contribute to strategic goal setting.

ASSUMPTION: This role requires a strong focus on client relationships and sales performance, with a significant portion of time dedicated to customer interactions and sales activities.

📋 Key Responsibilities

✅ Manage the full sales cycle, from client acquisition to account management and service upgrades.

✅ Conduct follow-ups with potential clients to maximize efficiency and enhance engagement.

✅ Build strong, lasting relationships with clients, driving customer satisfaction, retention, and profitability.

✅ Deliver exceptional customer service, handling inquiries and concerns professionally – both in person and over the phone.

✅ Maintain accurate records of client interactions and handle sensitive information with the utmost confidentiality.

✅ Track and analyze sales performance metrics, reporting results to senior management and contributing to strategic goal setting.

ASSUMPTION: The role involves a mix of proactive sales activities, client management, customer service, and data analysis to drive sales success.

🎯 Required Qualifications

Education: A Bachelor’s degree in Sales, Communications, Marketing, Business, or a related field is preferred.

Experience: 2-5 years of experience in sales, customer service, or a client-facing role.

Required Skills:

• Proven sales experience and a strong track record of meeting or exceeding targets.
• Excellent communication and public speaking skills.
• Strong ability to handle objections, negotiate effectively, and close deals.
• Highly motivated, competitive, and goal-driven with a passion for success.
• Ability to work both independently and within a team environment.

Preferred Skills:

• Experience with CRM software and sales performance tracking tools.
• Fluency in additional languages (beneficial but not required).

ASSUMPTION: While the role requires specific sales and communication skills, experience with CRM software and additional language proficiency can provide a competitive edge.

💰 Compensation & Benefits

Salary Range: £25,000 - £35,000 per annum (based on industry standards for similar roles and experience levels).

Benefits:

• Competitive benefits package (details not specified).

Working Hours: Full-time, 40 hours per week, with a daily commute to the office required.

ASSUMPTION: The salary range is estimated based on industry standards for similar roles and experience levels. The actual salary may vary based on individual performance and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: 6ix Management operates in the advertising services industry, focusing on marketing major brands in the Toronto region and eventually nationwide.

Company Size: 11-50 employees. This size allows for a more intimate work environment and closer collaboration among team members.

Founded: The company's founding date is not specified, but it has established itself as a leader in promotional marketing.

Company Description:

• 6ix Management sets the standard for excellence and innovation in promotional marketing.
• The team is comprised of experienced professionals who bring exceptional expertise to every project.
• The company upholds the highest standards of professionalism, service, and customized solutions to meet clients' unique needs.

Company Specialties:

• Promotional marketing
• Client account management
• Sales and customer service

Company Website: www.6management.ca

ASSUMPTION: 6ix Management is a well-established company with a strong focus on client relationships and customized marketing solutions.

📊 Role Analysis

Career Level: This role is suitable for early to mid-career professionals looking to gain experience in sales, customer service, or account management.

Reporting Structure: The Client Account Specialist reports directly to the sales management team.

Work Arrangement: This is an on-site, full-time position requiring a daily commute to the office.

Growth Opportunities:

• Progression to senior sales roles or management positions within the company.
• Expanding industry knowledge and skills through on-the-job training and mentorship.

ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to gain valuable experience in sales and client management.

🌍 Location & Work Environment

Office Type: The office is located in Scarborough, North Yorkshire, United Kingdom.

Office Location(s): 1400 Bayly St, #16a, Pickering, Ontario L1W 3R2, CA

Geographic Context:

• The office is located in the Greater Toronto Area, providing easy access to major transportation networks and amenities.
• The region offers a diverse range of cultural, recreational, and entertainment options.

Work Schedule: The work schedule is Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for occasional overtime or weekend work as needed.

ASSUMPTION: The office location provides a convenient and vibrant work environment, with easy access to amenities and a diverse range of cultural and recreational opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Phone or video screening to assess communication skills and cultural fit.
• In-person or virtual interview with the sales management team to discuss the role, responsibilities, and career growth opportunities.
• Background check and reference verification for the final candidate.

Key Assessment Areas:

• Sales skills and experience.
• Communication and public speaking abilities.
• Problem-solving and negotiation skills.
• Cultural fit and alignment with company values.

Application Tips:

• Tailor your resume and cover letter to highlight relevant sales experience, communication skills, and achievements.
• Prepare examples of successful sales strategies, client management approaches, and customer service experiences.
• Research the company and industry to demonstrate your understanding of the role and market trends.

ATS Keywords: Sales, customer service, client management, communication, negotiation, account management, sales performance, customer satisfaction, retention, profitability

ASSUMPTION: The application process focuses on assessing sales skills, communication abilities, and cultural fit, with a structured interview process to evaluate candidates' qualifications and potential.

🛠️ Tools & Technologies

• CRM software (specific platform not mentioned)
• Sales performance tracking tools (specific platform not mentioned)
• Microsoft Office Suite or similar productivity tools

ASSUMPTION: The role requires experience with CRM software and sales performance tracking tools, as well as proficiency in common productivity software.

👔 Cultural Fit Considerations

Company Values:

• Professionalism
• Reliability
• Teamwork

Work Style:

• Fast-paced and client-focused
• Goal-driven and competitive
• Collaborative and supportive team environment

Self-Assessment Questions:

• Do you thrive in a fast-paced, client-focused environment?
• Are you highly motivated, competitive, and goal-driven?
• Do you enjoy working collaboratively within a team to achieve shared objectives?

ASSUMPTION: 6ix Management values a professional, reliable, and team-oriented work environment, with a strong focus on client relationships and sales success.

⚠️ Potential Challenges

• Managing a high volume of client interactions and sales activities.
• Meeting or exceeding sales targets and performance metrics.
• Adapting to a fast-paced, dynamic work environment.
• Balancing customer service and sales responsibilities.

ASSUMPTION: The role presents challenges related to sales performance, time management, and balancing customer service and sales responsibilities in a fast-paced environment.

📈 Similar Roles Comparison

• Compared to Account Executive roles, this position places a stronger emphasis on client relationships and customer service.
• Unlike Business Development Manager roles, this position focuses more on account management and customer satisfaction than new business development.
• Career progression from this role could lead to senior sales roles or management positions within the company.

ASSUMPTION: This role offers a unique blend of sales, customer service, and account management responsibilities, with opportunities for career growth and development within the company.

📝 Sample Projects

• Developing and implementing a customer retention strategy to improve client satisfaction and reduce churn.
• Collaborating with the marketing team to create targeted promotional campaigns for key accounts.
• Conducting regular client satisfaction surveys and acting on feedback to enhance customer experiences.

ASSUMPTION: Sample projects involve strategic planning, collaboration, and data-driven decision-making to improve customer satisfaction, retention, and profitability.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the company support the professional development and growth of its sales team?
• What are the most challenging aspects of the role, and how can I best prepare for them?
• How does the company measure and evaluate sales performance, and what resources are available to help me succeed?
• What opportunities exist for collaboration and knowledge-sharing within the sales team and the broader organization?

ASSUMPTION: Interview questions should focus on understanding the role's priorities, growth opportunities, challenges, performance metrics, and collaboration prospects.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant sales experience, communication skills, and achievements.
• Prepare examples of successful sales strategies, client management approaches, and customer service experiences.
• Research the company and industry to demonstrate your understanding of the role and market trends.
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.