Client Communications Manager III (Remote)

📌 Core Information

🔹 Job Title: Client Communications Manager III (Remote)

🔹 Company: Availity

🔹 Location: Remote - United States

🔹 Job Type: Full-Time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: 2025-04-09

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote Solely

🚀 Job Overview

Key aspects of this role include:

• Developing and implementing strategic communication plans for new payer implementations and product launches.
• Informing users about product benefits, managing communications related to portal migrations, and enhancing client retention and satisfaction.
• Collaborating cross-functionally to create, implement, and report out on communications programs.
• Serving as a communications liaison for health plan and internal Availity stakeholders.
• Working with senior leadership to align with training strategies and support product launches.

ASSUMPTION: This role requires a high degree of business acumen and inquisitiveness, as well as a solid understanding of Availity’s business operations and markets.

📋 Key Responsibilities

✅ Develop and execute communications plans, schedules, roadmap, and cadence.

✅ Review co-branded communication and marketing materials developed by health plan to ensure compliance with Availity brand standards.

✅ Lead communications-related project meetings and proactively identify and address communications/project gaps.

✅ Manage and execute on communications plans, schedules, roadmap, cadence, etc.

✅ Serve as communications liaison for health plan and internal Availity stakeholders.

✅ Align with training strategies to communicate appropriate training solutions to providers.

✅ Support product launches with strategic communications plans.

ASSUMPTION: This role involves working with multiple stakeholders, managing multiple projects, and meeting tight deadlines.

🎯 Required Qualifications

Education: Bachelor’s degree or higher educational certification in Journalism, Communications, Marketing, or a related discipline.

Experience: Minimum of 5 years marketing communications, journalism, or advertising experience.

Required Skills:

• Superior writing and editing skills with the ability to communicate information in a simplified format.
• High aptitude for creating straightforward messages about technically complex topics.
• Strong organizational and project management skills with a track record of delivering on multiple, concurrent commitments with minimal supervision.
• Proven track record with senior leaders exercising sound judgment and business acumen.
• Ability to collaborate in a rapidly changing environment with numerous deadlines.
• Curious by nature and detail oriented.
• Experience in conceptualizing, developing, and implementing communication plans and deliverables.
• Thrive amidst multiple competing priorities and deadlines.

Preferred Skills:

• Strong writing skills across a variety of communication platforms.
• A background working in health care, health insurance, or information technology.
• The ability to build strong relationships with both internal and external stakeholders and influence others to meet and exceed expectations.
• Knowledge of KPI’s and evaluating overall campaign performance.
• Excellent organizational and time management/project management skills.

ASSUMPTION: While not explicitly stated, proficiency in using various communication tools and platforms is expected for this role.

💰 Compensation & Benefits

Salary Range: $80,000 - $120,000 per year (Based on industry standards for a Manager III role in IT Services and IT Consulting with 5-10 years of experience)

Benefits:

• Healthcare, vision, and dental benefits
• 401k match program
• Unlimited PTO and 9 paid holidays
• Education reimbursement
• Paid parental leave
• Wellness reimbursement ($250/year for gym memberships, racing events, weight management programs, etc.)

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Availity operates in the IT Services and IT Consulting industry, focusing on healthcare information network solutions.

Company Size: Availity has 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for collaboration and growth.

Founded: Availity was founded in 2000 and has since grown to become the nation’s largest health information network.

Company Description:

• Availity works to solve communication challenges in healthcare by creating a richer, more transparent exchange of information among health plans, providers, and technology partners.
• The company facilitates billions of clinical, administrative, and financial transactions annually, enabling real-time collaboration for success in a competitive, value-based care environment.
• Availity is committed to continuous learning and offers various resources and experts to help associates grow and improve.

Company Specialties:

• Healthcare information network solutions
• Real-time collaboration tools
• Dynamic products built on a powerful, intelligent platform

Company Website: http://www.availity.com

ASSUMPTION: Availity’s focus on healthcare communication challenges and commitment to continuous learning make it an attractive employer for professionals seeking to grow in the IT Services and IT Consulting industry.

📊 Role Analysis

Career Level: This role is at the Manager III level, indicating significant experience and responsibility in the field of marketing communications.

Reporting Structure: The Client Communications Manager III reports to the Manager, Client Communications.

Work Arrangement: This is a remote, fully remote position that thrives on flexibility and trust.

Growth Opportunities:

• Availity offers various Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and other ways to engage with fellow associates.
• The company provides continuous learning opportunities and resources to help associates grow and improve.
• Availity is a certified “Great Place to Work,” offering a culture that values collaboration, continuous improvement, driving innovation, and a positive approach.

ASSUMPTION: The remote work arrangement and growth opportunities at Availity make this role an attractive option for experienced marketing communications professionals seeking to advance their careers in a flexible, supportive environment.

🌍 Location & Work Environment

Office Type: Remote

Office Location(s): Remote - United States

Geographic Context:

• Availity has a strong presence in the United States, with headquarters in Jacksonville, FL, and an exciting office in Bangalore, India.
• The company serves clients across the nation, providing ample opportunities for collaboration and growth.
• Availity’s remote work arrangement allows for flexibility and work-life balance.

Work Schedule: Full-time (40 hours per week) with flexible hours and unlimited PTO

ASSUMPTION: The remote work arrangement and flexible work schedule at Availity make this role an attractive option for experienced marketing communications professionals seeking a balance between work and personal life.

💼 Interview & Application Insights

Typical Process:

• Recruiter Recorded Video Pre-Screen
• Video Interview with Hiring Manager
• Panel Video Interview

Key Assessment Areas:

• Writing and editing skills
• Project management and organizational skills
• Business acumen and strategic thinking
• Collaboration and communication skills
• Alignment with Availity’s values and company culture

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Provide writing samples that demonstrate your ability to communicate information in a simplified format.
• Prepare for behavioral and situational interview questions that assess your problem-solving skills, adaptability, and cultural fit.
• Research Availity’s company culture and values to ensure a strong fit with your personal work style and career goals.

ATS Keywords: Strategic communication plans, new payer implementations, product launches, portal migrations, client retention, cross-functional collaboration, senior leadership, training solutions, brand standards, project management, writing skills, business acumen

ASSUMPTION: The interview process at Availity is designed to assess the candidate’s skills, experience, and cultural fit, with a focus on writing and communication abilities, project management, and business acumen.

🛠️ Tools & Technologies

• Various communication tools and platforms (e.g., email, project management software, collaboration tools)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• CMS and marketing automation tools (e.g., WordPress, HubSpot, Marketo)
• Design tools (e.g., Canva, Adobe Creative Suite)

ASSUMPTION: Proficiency in using various communication tools and platforms is expected for this role, as well as the ability to learn and adapt to new technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• Continuous Improvement
• Driving Innovation
• Positive Approach
• Collaborating

Work Style:

• Availity values a casual work environment, with a focus on results and performance rather than formal attire.
• The company encourages continuous learning and offers various resources and experts to help associates grow and improve.
• Availity is committed to diversity, inclusion, and providing a supportive work environment for all associates.

Self-Assessment Questions:

• Do you thrive in a remote work environment with a high degree of flexibility and trust?
• Are you comfortable working with multiple stakeholders and managing multiple projects simultaneously?
• Do you possess strong writing and communication skills, with the ability to create straightforward messages about technically complex topics?
• Are you curious by nature and detail oriented, with a strong commitment to continuous learning and improvement?

ASSUMPTION: Availity’s company culture and work style make it an attractive employer for professionals seeking a flexible, supportive, and collaborative work environment that values continuous learning and improvement.

⚠️ Potential Challenges

• The remote work arrangement may present challenges in terms of communication, collaboration, and maintaining work-life balance.
• The fast-paced and dynamic nature of the role may require adaptability and the ability to manage multiple priorities and deadlines.
• The need to work with multiple stakeholders and manage multiple projects simultaneously may present challenges in terms of organization and time management.
• The requirement to possess strong writing and communication skills, as well as the ability to create straightforward messages about technically complex topics, may present challenges for candidates without relevant experience or skills.

ASSUMPTION: The potential challenges associated with this role can be mitigated through strong communication, time management, and organizational skills, as well as a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• This role differs from related positions in its focus on strategic communication planning for new payer implementations and product launches, as well as its requirement for strong writing and communication skills, business acumen, and project management experience.
• In the IT Services and IT Consulting industry, this role is similar to other marketing communications or business communications manager positions, with a focus on strategic planning, stakeholder communication, and project management.
• Career path comparison: This role offers opportunities for growth and advancement within Availity’s marketing communications or business communications teams, as well as potential career paths in related fields such as product marketing, corporate communications, or public relations.

ASSUMPTION: The unique focus of this role on strategic communication planning for new payer implementations and product launches, as well as its requirement for strong writing and communication skills, business acumen, and project management experience, sets it apart from related positions in the IT Services and IT Consulting industry.

📝 Sample Projects

• Developing and executing a strategic communication plan for a new payer implementation, including messaging, channels, and timelines.
• Managing communications related to a portal migration, including stakeholder communication, training materials, and post-migration support.
• Creating and implementing a communication plan for a product launch, including messaging, channels, and promotional materials.

ASSUMPTION: The sample projects provided are representative of the types of tasks and responsibilities associated with this role, and may vary depending on the specific needs and priorities of Availity and its clients.

❓ Key Questions to Ask During Interview

• Can you describe the typical timeline for a new payer implementation or product launch, and how communication plans are integrated into these processes?
• How does Availity support and collaborate with internal and external stakeholders to ensure effective communication and project success?
• What opportunities are available for professional development and growth within Availity’s marketing communications or business communications teams?
• How does Availity measure the success of its communication plans, and what metrics are used to evaluate campaign performance?
• What is the typical work-life balance for employees in this role, and how is it supported by Availity’s remote work arrangement?

ASSUMPTION: The key questions provided are designed to assess the candidate’s understanding of the role, Availity’s company culture, and the opportunities available for professional development and growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare for behavioral and situational interview questions that assess your problem-solving skills, adaptability, and cultural fit.
• Research Availity’s company culture and values to ensure a strong fit with your personal work style and career goals.
• Follow up with the recruiter within one week of submitting your application to confirm receipt and inquire about the next steps in the interview process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.