Client Communications Manager (Remote)

📌 Core Information

🔹 Job Title: Client Communications Manager (Remote)

🔹 Company: Availity

🔹 Location: Remote - United States

🔹 Job Type: Full-Time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: 2025-04-24

🔹 Experience Level: 5-10 years

🔹 Remote Status: Fully Remote

🚀 Job Overview

Key aspects of this role include:

• Developing and implementing strategic communication plans for new payer implementations and product launches.
• Serving as the primary point of contact for health plan and internal stakeholders regarding communications.
• Managing and executing communications projects, including timelines, roadmaps, and cadence.
• Reviewing co-branded communication and marketing materials for compliance with Availity brand standards.
• Aligning with training strategies to communicate appropriate training solutions to providers.

ASSUMPTION: This role requires a high degree of business acumen and inquisitiveness, with a solid understanding of Availity’s business operations and markets expected within the first 3 months.

📋 Key Responsibilities

✅ Develop and implement communication plans for new payer implementations and product launches.

✅ Serve as the primary point of contact for health plan and internal stakeholders regarding communications.

✅ Manage and execute communications projects, including timelines, roadmaps, and cadence.

✅ Review co-branded communication and marketing materials for compliance with Availity brand standards.

✅ Align with training strategies to communicate appropriate training solutions to providers.

✅ Collaborate cross-departmentally to develop and execute communications plans.

✅ Lead communications-related project meetings and proactively identify and address communications/project gaps.

ASSUMPTION: This role requires strong organizational and project management skills, with the ability to manage multiple, concurrent commitments with minimal supervision.

🎯 Required Qualifications

Education: Bachelor’s degree or higher educational certification in Journalism, Communications, Marketing, or a related discipline.

Experience: Minimum of 5 years of marketing communications, journalism, or advertising experience.

Required Skills:

• Superior writing and editing skills, with the ability to communicate information in a simplified format.
• High aptitude for creating straightforward messages about technically complex topics.
• Strong organizational and project management skills.
• Proven track record with senior leaders, exercising sound judgment and business acumen.
• Ability to collaborate in a rapidly changing environment with numerous deadlines.
• Curious by nature and detail oriented.
• Experience in conceptualizing, developing, and implementing communication plans and deliverables.

Preferred Skills:

• Strong writing skills across a variety of communication platforms.
• Background working in health care, health insurance, or information technology.
• Ability to build strong relationships with both internal and external stakeholders and influence others to meet and exceed expectations.
• Knowledge of KPI’s and evaluating overall campaign performance.
• Excellent organizational and time management/project management skills.

ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite and familiarity with project management tools are likely required for this role.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a similar role, experience level, and location, the estimated salary range for this position is $80,000 - $120,000 per year. ASSUMPTION: Availity offers a competitive salary and bonus structure.

Benefits:

• Healthcare, vision, and dental benefits.
• 401k match program.
• Unlimited PTO + 9 paid holidays.
• Education reimbursement.
• Paid parental leave.
• Wellness reimbursement ($250/year for gym memberships, racing events, etc.).

Working Hours: Full-time (40 hours/week) with flexible scheduling. ASSUMPTION: Availity offers a flexible work environment with a focus on results and productivity.

📌 Applicant Insights

🔍 Company Context

Industry: Availity operates in the IT Services and IT Consulting industry, focusing on healthcare information network solutions. The healthcare industry is vast and competitive, with a strong emphasis on data exchange, interoperability, and patient care.

Company Size: Availity is a mid-sized company with 1,001-5,000 employees, providing ample opportunities for collaboration and growth.

Founded: Availity was founded in 2001, with over two decades of experience in the healthcare industry.

Company Description:

• Availity is the nation’s largest health information network, facilitating billions of clinical, administrative, and financial transactions annually.
• The company works to solve communication challenges in healthcare by creating a richer, more transparent exchange of information among health plans, providers, and technology partners.
• Availity’s suite of dynamic products, built on a powerful, intelligent platform, enables real-time collaboration for success in a competitive, value-based care environment.

Company Specialties:

• Healthcare information network solutions.
• Data exchange and interoperability.
• Real-time collaboration and communication tools.

Company Website: http://www.availity.com

ASSUMPTION: Availity is a well-established company with a strong reputation in the healthcare industry, offering a dynamic work environment with ample opportunities for growth and development.

📊 Role Analysis

Career Level: This role is at the mid-career level, requiring a significant amount of experience and expertise in marketing communications or a related field.

Reporting Structure: The Client Communications Manager reports directly to the Manager, Client Communications.

Work Arrangement: This is a fully remote position, with the expectation of regular communication and collaboration with both internal and external stakeholders.

Growth Opportunities:

• Availity offers a culture of continuous learning, with many resources and experts available to help associates grow and improve their skills.
• The company has several Diversity & Inclusion teams, a Young Professionals Group, and a She Can Code IT group for women in tech, providing opportunities for professional development and networking.
• Availity is a certified “Great Place to Work,” with a strong focus on employee engagement and satisfaction.

ASSUMPTION: Given Availity’s focus on continuous learning and employee development, there are likely numerous opportunities for growth and advancement within the company.

🌍 Location & Work Environment

Office Type: Fully remote, with no physical office location required.

Office Location(s): Not applicable (fully remote).

Geographic Context:

• The United States has a diverse and expansive healthcare industry, with numerous opportunities for growth and innovation.
• Availity’s remote work arrangement allows for greater flexibility and work-life balance, with the opportunity to work from anywhere within the United States.
• The fully remote nature of this position may require occasional travel for meetings or events, as needed.

Work Schedule: Full-time (40 hours/week) with flexible scheduling, allowing for a healthy work-life balance.

ASSUMPTION: While Availity is a fully remote company, the Client Communications Manager may need to be available during core business hours to effectively communicate with stakeholders and manage projects.

💼 Interview & Application Insights

Typical Process:

• Recruiter Recorded Video Pre-Screen.
• Video Interview with Hiring Manager.
• Panel Video Interview.

Key Assessment Areas:

• Writing and communication skills.
• Project management and organizational skills.
• Business acumen and understanding of Availity’s business operations and markets.
• Cultural fit and alignment with Availity’s corporate values.

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Provide writing samples that demonstrate your ability to communicate information in a simplified format.
• Prepare for behavioral interview questions that focus on your problem-solving skills, adaptability, and ability to work in a dynamic, fast-paced environment.

ATS Keywords: Marketing Communications, Journalism, Advertising, Writing, Editing, Project Management, Business Acumen, Healthcare, Health Plan, Provider, Stakeholder Communication, Product Launch, Payer Implementation

ASSUMPTION: Availity uses an Applicant Tracking System (ATS) to manage and organize job applications, so including relevant keywords in your resume can help improve your chances of being selected for an interview.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint).
• Project management tools (e.g., Asana, Trello, Jira).
• Communication and collaboration tools (e.g., Slack, Microsoft Teams).
• Healthcare-specific software and platforms (e.g., Availity Essentials portal).

ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite and familiarity with project management tools are likely required for this role.

👔 Cultural Fit Considerations

Company Values:

• Continuous Improvement: Availity is committed to continuous learning and improvement, with a focus on driving innovation and enhancing the customer experience.
• Positive Approach: The company fosters a positive, collaborative work environment, with a focus on teamwork and mutual respect.
• Collaborating: Availity values collaboration and partnership, both internally and with external stakeholders, to achieve common goals and drive success.

Work Style:

• Availity offers a flexible, remote work environment with a focus on results and productivity.
• The company values a strong work-life balance, with unlimited PTO and paid holidays.
• Availity is a casual work environment, with no formal dress code required.

Self-Assessment Questions:

• Do you have a positive, collaborative work style, with a focus on teamwork and mutual respect?
• Are you comfortable working in a fully remote environment, with a high degree of independence and self-motivation?
• Do you have a strong work ethic and a commitment to continuous learning and improvement?

ASSUMPTION: Availity values a strong cultural fit, with a focus on hiring candidates who align with the company’s core values and work style.

⚠️ Potential Challenges

• The fully remote nature of this position may present challenges in terms of communication and collaboration, requiring a high degree of self-motivation and independence.
• The fast-paced, dynamic nature of the role may require the ability to manage multiple, concurrent commitments with minimal supervision.
• The need to quickly develop a solid understanding of Availity’s business operations and markets within the first 3 months may present a steep learning curve for new hires.
• The competitive nature of the healthcare industry may require a high degree of business acumen and adaptability.

ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and development, as well as the chance to make a significant impact in a dynamic, fast-paced environment.

📈 Similar Roles Comparison

• Compared to related roles in marketing communications or journalism, this role places a strong emphasis on business acumen and the ability to work with senior leaders.
• While the role is focused on healthcare, a background in health care, health insurance, or information technology is not explicitly required, as the role involves communicating with a wide range of stakeholders.
• Career path comparison: This role offers the opportunity to grow and develop within Availity, with potential advancement to senior leadership or management positions within the communications department.

ASSUMPTION: While this role is specific to Availity, the skills and experience gained in this position can be transferable to similar roles in other companies within the healthcare industry or related fields.

📝 Sample Projects

• Developing and implementing a communication plan for a new payer implementation, including timelines, roadmaps, and cadence.
• Reviewing and approving co-branded communication and marketing materials for compliance with Availity brand standards.
• Managing a product launch communication plan, including stakeholder communication, training, and business issue resolution.

ASSUMPTION: These sample projects are intended to provide a sense of the types of responsibilities and tasks associated with this role, but may not be exhaustive or representative of all aspects of the position.

❓ Key Questions to Ask During Interview

• Can you describe the typical timeline for a new payer implementation and how communications are integrated into that process?
• How does Availity support and collaborate with health plan and internal stakeholders to ensure effective communication and collaboration?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Availity measure the success of its communication programs, and what metrics are most important for this role?
• What opportunities are there for growth and development within Availity, and how does the company support the professional development of its employees?

ASSUMPTION: Asking thoughtful, insightful questions during the interview process can help demonstrate your interest in the role and your understanding of Availity’s business operations and culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://availity.wd1.myworkdayjobs.com/Availity_Careers_US/job/Remote---United-States/Client-Communication-Manager_R0007293
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, including writing samples that demonstrate your ability to communicate information in a simplified format.
• Prepare for behavioral interview questions that focus on your problem-solving skills, adaptability, and ability to work in a dynamic, fast-paced environment.
• If selected for an interview, be prepared to discuss your relevant experience and how it has prepared you for this role.
• Follow up with the recruiter after each interview round to express your continued interest in the position and ask about next steps in the process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.