Client Content Specialist

📌 Core Information

🔹 Job Title: Client Content Specialist

🔹 Company: Cision

🔹 Location: Montreal, Quebec, Canada & Toronto, Ontario, Canada

🔹 Job Type: Full-time, Hybrid

🔹 Category: Customer Service, Content Creation

🔹 Date Posted: July 28, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site (Montreal & Toronto)

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service and support to clients
• Managing press release distribution and ensuring client satisfaction
• Educating clients on PR Newswire products, services, and procedures
• Meeting or exceeding assigned activity metrics
• Collaborating with internal teams to improve customer support

ASSUMPTION: This role involves a high level of client interaction and requires strong communication skills. It is ideal for candidates who enjoy helping others and thrive in a fast-paced, dynamic environment.

📋 Key Responsibilities

✅ Provide excellent customer service via phone and email, responding efficiently to inquiries and maintaining high customer satisfaction

✅ Set up and confirm orders submitted for distribution through PR Newswire, including vetting content for acceptability, reviewing and confirming order details with clients, and providing effective communication throughout the process

✅ Be the point of resolution for client issues whenever possible

✅ Educate clients on PR Newswire products, services, and procedures

✅ Meet or exceed assigned activity metrics

✅ Navigate various platforms and databases such as Salesforce, Microsoft Suite, and other proprietary platforms and databases

✅ Ability to reprioritize and multitask to meet deadlines and client expectations

✅ Form successful internal partnerships with other departments to improve the ability to support customer needs

✅ Overtime and holiday coverage may be required based on business needs

ASSUMPTION: This role requires strong multitasking skills, attention to detail, and the ability to work well under pressure. Candidates should be comfortable working in a fast-paced environment and handling multiple tasks simultaneously.

🎯 Required Qualifications

Education: High school diploma or equivalent required

Experience: 1+ years of experience in content creation, customer service, or a related field desired

Required Skills:

• Fluency in English and French (required)
• Proven ability to master a product portfolio and position solutions to customers to impact revenue generation
• Strong communication skills, both verbal and written
• Excellent customer service skills
• Ability to work collaboratively in a hybrid work setting

Preferred Skills:

• Knowledge of SEO and content best practices
• Expertise in PowerPoint, Canva, and public speaking

ASSUMPTION: While a degree is not required, candidates with relevant experience or certifications in customer service, content creation, or a related field may be given preference.

💰 Compensation & Benefits

Salary Range: CAD 35,000 - 45,000 per year (based on industry standards for entry-level customer service and content creation roles in Montreal and Toronto)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Employee assistance program
• Paid time off (vacation, sick, and holidays)
• Employee discounts on Cision products and services

Working Hours: Full-time, 40 hours per week, with overtime and holiday coverage required based on business needs

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level roles in Montreal and Toronto. Actual compensation may vary based on factors such as experience, skills, and business needs.

📌 Applicant Insights

🔍 Company Context

Industry: Public Relations and Communications Services. Cision is a global leader in PR, marketing, and social media management technology and intelligence, helping brands and organizations to identify, connect, and engage with customers and stakeholders to drive business results.

Company Size: 1,001-5,000 employees. As a mid-sized company, Cision offers a supportive and collaborative work environment with opportunities for growth and development.

Founded: 1956 (as PR Newswire). Cision has since grown to become a global leader in its industry, with offices in 24 countries throughout the Americas, EMEA, and APAC.

Company Description:

• Cision empowers every individual to make an impact by providing an environment that champions curiosity, collaboration, and innovation.
• The company believes in empowering every individual to make an impact, be seen, be understood, and be their authentic selves.
• Cision is committed to fostering an inclusive environment where all employees can perform at their best and drive long-term success.

Company Specialties:

• PR Software
• Social Media Software
• Global Insights
• GR & PAC Software

Company Website: www.cision.com

ASSUMPTION: Cision's commitment to diversity, equity, and inclusion is evident in its company culture and values. The company offers a supportive and inclusive work environment that encourages employees to be their authentic selves.

📊 Role Analysis

Career Level: Entry-level. This role is an excellent opportunity for recent graduates or individuals with limited professional experience looking to start their career in customer service or content creation.

Reporting Structure: This role reports directly to the Customer Content Services team manager.

Work Arrangement: Hybrid. Employees will work on-site in Montreal or Toronto and have the flexibility to work remotely when needed.

Growth Opportunities:

• Progression within the role, such as taking on more responsibilities or moving into a team lead position
• Cross-functional opportunities within Cision's diverse portfolio of communications solutions
• Professional development and training opportunities to enhance skills and advance career growth

ASSUMPTION: Cision offers a supportive and collaborative work environment that encourages employees to grow and develop their skills. The company provides opportunities for career progression and professional development.

🌍 Location & Work Environment

Office Type: Hybrid. Employees will work on-site in Montreal or Toronto and have the flexibility to work remotely when needed.

Office Location(s): 300 S Riverside Plaza, Chicago, Illinois 60606, US (global headquarters) and 16-22 Baltic Street West, London, EC1Y 0UL, GB (European headquarters)

Geographic Context:

• Montreal: A vibrant, multicultural city with a rich history and a thriving arts and culture scene. It is known for its high quality of life and affordable cost of living compared to other major Canadian cities.
• Toronto: The capital of the province of Ontario and the most populous city in Canada. It is a multicultural city with a diverse economy and a strong job market. Toronto is known for its vibrant arts and culture scene, diverse neighborhoods, and high quality of life.

Work Schedule: Full-time, 40 hours per week, with overtime and holiday coverage required based on business needs

ASSUMPTION: Both Montreal and Toronto offer a high quality of life, with vibrant arts and culture scenes, diverse neighborhoods, and strong job markets. The hybrid work arrangement provides employees with the flexibility to balance their work and personal lives.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the hiring manager
• In-person or virtual interview with the team
• Final interview with the team manager or director
• Background check and offer extension

Key Assessment Areas:

• Customer service skills and experience
• Communication skills, both verbal and written
• Problem-solving skills and ability to work well under pressure
• Cultural fit and alignment with Cision's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your passion for customer service and commitment to helping others
• Showcase your ability to work collaboratively in a hybrid work setting
• Prepare examples of your content creation work, if applicable

ATS Keywords: Customer Service, Content Creation, Press Release Distribution, Client Satisfaction, Salesforce, Microsoft Suite, SEO, Collaboration, Hybrid Work, Montreal, Toronto

ASSUMPTION: The application process for this role is typical for a customer service or content creation position. Applicants should tailor their resumes and cover letters to highlight their relevant experience and skills and prepare for behavioral and situational interview questions.

🛠️ Tools & Technologies

• Salesforce
• Microsoft Suite (Word, Excel, PowerPoint)
• Canva
• PR Newswire distribution platform
• Various proprietary platforms and databases

ASSUMPTION: Familiarity with the listed tools and technologies is preferred but not required. Candidates should be comfortable learning and using new tools and platforms as needed.

👔 Cultural Fit Considerations

Company Values:

• Empowerment: Cision believes in empowering every individual to make an impact and be their authentic selves
• Curiosity: The company encourages curiosity and a desire to learn and grow
• Collaboration: Cision fosters a collaborative work environment that values teamwork and partnership
• Inclusion: The company is committed to fostering an inclusive environment where all employees can perform at their best

Work Style:

• Customer-focused: Employees should be passionate about providing excellent customer service and supporting clients throughout the distribution process
• Adaptable: The role requires the ability to multitask, reprioritize, and work well under pressure
• Collaborative: Employees should be comfortable working in a hybrid work setting and collaborating with internal teams to improve customer support

Self-Assessment Questions:

• Do you have a passion for customer service and a proven ability to master a product portfolio?
• Are you comfortable working in a fast-paced, dynamic environment and handling multiple tasks simultaneously?
• Do you thrive in a collaborative work environment and enjoy helping others?

ASSUMPTION: Cision's values and work style are centered around empowerment, curiosity, collaboration, and inclusion. Candidates should assess their alignment with these values and work style preferences before applying.

⚠️ Potential Challenges

• The role may require overtime and holiday coverage based on business needs
• The fast-paced environment may be challenging for candidates who prefer a more structured or predictable work setting
• The role may involve handling difficult client situations or resolving complex issues
• The hybrid work arrangement may present challenges for candidates who prefer a fully remote or fully on-site work environment

ASSUMPTION: While this role offers many benefits and opportunities for growth, it also presents potential challenges that candidates should consider before applying.

📈 Similar Roles Comparison

• This role differs from other customer service or content creation positions in its focus on press release distribution and client satisfaction
• Industry-specific context: Cision's global leadership in PR, marketing, and social media management technology and intelligence sets this role apart from similar positions in other industries
• Career path comparison: This role offers opportunities for progression within the role, cross-functional opportunities within Cision's diverse portfolio of communications solutions, and professional development and training opportunities

ASSUMPTION: This role is unique in its focus on press release distribution and client satisfaction within the global leader in PR, marketing, and social media management technology and intelligence. Candidates should consider their career goals and aspirations when comparing this role to similar positions in other industries.

📝 Sample Projects

• Managing the distribution of a high-profile client's press release, ensuring it reaches the desired target audience and maximizing engagement and visibility
• Developing and implementing a customer service training program for new hires, focusing on best practices and strategies for handling client inquiries and resolving issues
• Collaborating with internal teams to improve the customer support process, identifying inefficiencies and implementing streamlined workflows

ASSUMPTION: These sample projects are designed to give candidates an idea of the types of responsibilities and initiatives they may encounter in this role. Actual projects may vary based on business needs and priorities.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I prepare to succeed in them?
• How does this role support career growth and development within Cision?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Cision foster a collaborative and inclusive work environment, and what resources are available to support employees' growth and development?
• What are the most important qualities and skills for success in this role, and how can I demonstrate them throughout the interview process?

ASSUMPTION: These key questions are designed to help candidates better understand the role, the company culture, and the expectations for success. Candidates should tailor their questions to their specific interests and concerns.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your content creation work, if applicable
• Prepare for behavioral and situational interview questions that focus on your customer service skills, communication skills, problem-solving skills, and cultural fit
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.