📌 Core Information
🔹 Job Title: Client Engagement Manager
🔹 Company: CorroHealth
🔹 Location: United States - Remote
🔹 Job Type: Full-Time
🔹 Category: Healthcare
🔹 Date Posted: 2025-07-08
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: Remote
🚀 Job Overview
Key aspects of this role include:
- Managing client relationships for Revenue Cycle Outsourcing business
- Overseeing financial performance, customer satisfaction, and contract compliance
- Driving accountability across global and domestic teams
- Facilitating problem resolution and process improvement
- Collaborating with executive management and cross-functional teams
ASSUMPTION: This role requires a high level of strategic thinking, strong communication skills, and the ability to manage multiple teams and projects simultaneously.
📋 Key Responsibilities
✅ Manage client relationships and day-to-day operations, ensuring contractual deliverables are met
✅ Establish strategic initiatives to ensure client metrics are met
✅ Interact with clients regarding account management and performance
✅ Direct activities of operational teams and participate in workforce planning and process improvement
✅ Regularly interact with executive management and other departments
✅ Other duties as required to facilitate client contract compliance and P&L success
ASSUMPTION: This role involves a high degree of autonomy and requires strong organizational skills and the ability to manage multiple priorities.
🎯 Required Qualifications
Education: Undergraduate degree in a related field
Experience: 5+ years of revenue cycle operations and systems experience, including 3+ years of managerial experience
Required Skills:
- Thorough knowledge of revenue cycle operations and lifecycle
- Strong communication and problem-solving skills
- Excellent organizational skills, both written and verbal
- Analytical skills and process orientation
- Experience with EMRs (EPIC preferred)
Preferred Skills:
- Six Sigma training
- Experience managing global resources
ASSUMPTION: Candidates with experience in healthcare or related industries, as well as those with a background in operations management, are likely to be strong contenders for this role.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 per year (based on industry standards for similar roles and experience levels)
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: CorroHealth operates in the healthcare industry, focusing on revenue cycle management, revenue integrity, and healthcare data and analytics.
Company Size: CorroHealth is a mid-sized company with 5,001-10,000 employees, providing a structured yet collaborative work environment.
Founded: 2020
Company Description:
- Leading provider of clinically led healthcare analytics and technology-driven solutions
- Dedicated to improving the financial performance of physicians, hospitals, and health plans
- Global presence with over 10 locations worldwide, including the United States, India, and the United Kingdom
Company Specialties:
- Revenue Cycle Management
- Revenue Integrity
- Healthcare Data and Analytics
Company Website: http://www.CorroHealth.com
ASSUMPTION: CorroHealth's focus on clinically led solutions and intelligent technology sets it apart in the healthcare industry.
📊 Role Analysis
Career Level: Mid-Senior level
Reporting Structure: This role reports directly to the Vice President of Client Services and may oversee multiple operational teams and resources.
Work Arrangement: Remote, with occasional on-site meetings or travel as needed
Growth Opportunities:
- Potential career progression into senior leadership roles within the Client Services department
- Opportunities to expand skills and expertise in revenue cycle management and operations
- Chance to work on high-impact projects and drive strategic initiatives
ASSUMPTION: This role offers strong growth potential for candidates looking to advance their careers in healthcare operations and management.
🌍 Location & Work Environment
Office Type: Remote, with occasional on-site meetings or travel as needed
Office Location(s): United States (remote)
Geographic Context:
- Remote work allows for flexibility and a better work-life balance
- Occasional on-site meetings or travel may be required for team building and client interactions
- CorroHealth's global presence offers opportunities for collaboration with international teams
Work Schedule: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with flexibility for remote work
ASSUMPTION: The remote work arrangement provides a high degree of flexibility, but candidates should be prepared for occasional on-site meetings or travel as needed.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen to assess communication skills and cultural fit
- Behavioral interviews to evaluate problem-solving skills and experience
- Final interviews with senior leadership to discuss career growth and expectations
- Background check and reference checks
Key Assessment Areas:
- Communication and problem-solving skills
- Revenue cycle operations and lifecycle knowledge
- Leadership and management experience
- Cultural fit and alignment with CorroHealth's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills
- Prepare for behavioral interviews by using the STAR method (Situation, Task, Action, Result)
- Research CorroHealth's company culture and values to demonstrate your cultural fit
ATS Keywords: Revenue Cycle Operations, Operations Management, Patient Access, Coding, Claims Adjudication, Problem Solving, Process Documentation, Communication, Organizational Skills, Analytical Skills, Leadership, Global Resource Management, Client Relationship Management, Performance Management, Process Improvement, EMR Experience
ASSUMPTION: CorroHealth's interview process is designed to assess candidates' skills, experience, and cultural fit, with a focus on problem-solving and leadership abilities.
🛠️ Tools & Technologies
- EMR systems (EPIC preferred)
- Revenue cycle management software
- Project management tools (e.g., Asana, Trello)
- Microsoft Office Suite (Word, Excel, PowerPoint)
ASSUMPTION: Candidates should have experience with EMR systems and revenue cycle management software, as well as proficiency in Microsoft Office Suite.
👔 Cultural Fit Considerations
Company Values:
- Patient-centered
- Collaborative
- Innovative
- Accountable
- Compassionate
Work Style:
- Results-driven
- Adaptable and flexible
- Strong communicator and team player
- Problem solver and strategic thinker
Self-Assessment Questions:
- Do you have experience managing global resources and driving accountability across teams?
- Are you comfortable working remotely and managing your time effectively?
- Do you thrive in a fast-paced, dynamic environment and enjoy solving complex problems?
ASSUMPTION: Candidates who align with CorroHealth's values and work style, and can demonstrate their ability to manage global resources and drive accountability, are likely to be strong fits for this role.
⚠️ Potential Challenges
- Managing multiple teams and priorities simultaneously
- Occasional on-site meetings or travel may be required
- Working in a fast-paced, dynamic environment with tight deadlines
- Navigating a large, global organization with diverse teams
ASSUMPTION: Candidates should be prepared to manage multiple priorities and work effectively in a remote environment, with occasional on-site meetings or travel as needed.
📈 Similar Roles Comparison
- This role is similar to an Account Manager or Client Success Manager in other industries, but with a focus on revenue cycle management and operations
- Unlike other roles, this position requires a deep understanding of the revenue cycle lifecycle and experience managing global resources
- Career progression in this role may lead to senior leadership positions within the Client Services department
ASSUMPTION: Candidates with experience in account management or client success roles in other industries may find this role appealing, but should be prepared to demonstrate their understanding of revenue cycle management and operations.
📝 Sample Projects
- Developing and implementing strategic initiatives to improve client metrics
- Managing a team to resolve complex client issues and improve process efficiency
- Collaborating with cross-functional teams to optimize revenue cycle performance
ASSUMPTION: Candidates should be prepared to discuss their experience with strategic planning, team management, and process improvement in their interviews.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall strategy of the Client Services department?
- What are the most significant challenges facing the teams I will be managing?
- How does CorroHealth support the professional development of its employees?
- What are the key priorities for this role in the first 90 days?
- How does CorroHealth measure the success of this role, and what are the key performance indicators?
ASSUMPTION: Candidates should ask thoughtful questions that demonstrate their interest in the role and commitment to driving success for both the client and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare for behavioral interviews by using the STAR method (Situation, Task, Action, Result)
- Research CorroHealth's company culture and values to demonstrate your cultural fit
- Follow up with the hiring manager within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
