Client Engagement Manager
KYN
Full-time
On-site
London, London, City of, United Kingdom
🌐 Digital Marketing
📌 Core Information
- Job Title: Client Engagement Manager
- Company: KYN
- Location: London
- Job Type: Full-Time
- Category: Healthcare
- Date Posted: June 26, 2025
- Experience Level: 2-5 years
- Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving sales and occupancy within KYN's luxury care home
- Developing and implementing effective sales strategies
- Building and maintaining strong relationships with potential and existing residents, their families, and referral sources
- Ensuring exceptional customer service and addressing inquiries or concerns promptly
- Utilizing data-driven approaches to continuously improve sales and marketing strategies
ASSUMPTION: This role requires a proactive, organized individual with a strong sales background and a passion for building relationships. The ideal candidate will be comfortable with technology and able to prioritize effectively.
📋 Key Responsibilities
- ✅ Work closely with KYN's sales team to develop and implement effective sales strategies to meet and exceed revenue targets
- ✅ Generate referrals and recommendations through external business development with a focus on Healthcare Professionals and HNWI Advisors
- ✅ Foster community relationships to grow and protect local reputation and generate leads
- ✅ Plan and execute B2B and B2C events and promotional activities to showcase the exceptional amenities and services offered by KYN's care home
- ✅ Build and maintain a strong pipeline of potential residents and families, responding to all new enquiries within 2 hours
- ✅ Conduct personalised tours, presentations, and follow-ups to convert leads into residents
- ✅ Ensure 100% data integrity on KYN's CRM by the end of each working day across the following modules: Enquiries, Residents, Billing, and Network
- ✅ Conduct market research to identify opportunities, analyse competitor offerings, and stay informed about industry trends
- ✅ Ensure the Resident Pre-Arrival and Welcome paperwork and process are delivered to an impeccable standard
- ✅ Collaborate with internal teams to ensure a whole home approach to sales and a smooth onboarding process for new residents
- ✅ Prepare regular sales reports, analyse key performance indicators, and provide insights to the leadership team
- ✅ Represent KYN at relevant industry events and functions
ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication and interpersonal skills. The ideal candidate will be comfortable working in a fast-paced environment and able to manage multiple priorities effectively.
🎯 Required Qualifications
- Education: Relevant degree or equivalent experience
- Experience: Proven track record in sales, ideally within the healthcare industry
- Required Skills:
- Proven sales experience
- Strong customer service skills
- Excellent communication and interpersonal skills
- Strong organizational skills and ability to prioritize
- Proficiency in CRM software
- Ability to work independently and in a team environment
- Strong analytical skills and data-driven mindset
Preferred Skills:
- Experience in the healthcare or hospitality industry
- Knowledge of the local healthcare market
- Event planning experience
- Fluency in additional languages
ASSUMPTION: Candidates with experience in sales within the healthcare or hospitality industry may have an advantage in this role. However, KYN is open to considering candidates from other industries who can demonstrate transferable skills and a strong commitment to customer service.
💰 Compensation & Benefits
- Salary Range: £35,000 - £45,000 per annum (based on experience and industry standards for a sales role in London)
- Benefits:
- Competitive salary and benefits
- 33 days annual leave including bank holidays
- Complimentary meals, hot drinks, and snacks throughout your shift
- Bespoke company induction and on-going training programmes at all levels
- Access to the best-in-class equipment and technology
- Custom-made uniforms provided
- Annual bonus (discretionary and scheme rules apply)
- Employee assistance programme and other attractive wellbeing benefits
- Discount schemes
- Company contributory pension scheme & life insurance
ASSUMPTION: The salary range provided is an estimate based on industry standards for a sales role in London. The final salary offer will depend on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
- Industry: Healthcare, specifically residential, nursing, and dementia care
- Company Size: Small (11-50 employees)
- Founded: 2019
- Company Description: KYN is a new class of care homes blending unrivalled care with high-end design and hospitality. They seek to enrich the lives of every person who joins their homes by providing unparalleled care imbued with love, respect, safety, and warmth, in a place of exceptional comfort.
- Company Specialties: Residential Care, Nursing Care, and Dementia Care
📊 Role Analysis
- Career Level: Mid-level, with opportunities for growth and development
- Reporting Structure: This role reports directly to the Operations Manager
- Work Arrangement: On-site, full-time (40 hours per week)
- Growth Opportunities: As KYN continues to grow, there may be opportunities for the successful candidate to take on additional responsibilities or move into a management role
ASSUMPTION: This role offers a unique opportunity to join a growing company in the healthcare industry and make a significant impact on the success of KYN's care homes.
🌍 Location & Work Environment
- Office Type: Care home setting
- Office Location(s): 192 Sloane Street, Knightsbridge, England SW1X 9QX, GB
- Geographic Context: London, specifically Knightsbridge, an affluent area known for its luxury shops and high-end residential properties
- Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM, with flexibility to work additional hours as needed
ASSUMPTION: This role requires a high degree of flexibility and the ability to work additional hours as needed, particularly during evenings and weekends when events and promotional activities may be scheduled.
💼 Interview & Application Insights
- Typical Process: Online application, phone or video screen, in-person interview, and final decision
- Key Assessment Areas: Sales skills, customer service skills, communication and interpersonal skills, analytical skills, and cultural fit
- Application Tips:
- Tailor your resume and cover letter to highlight your sales experience and customer service skills
- Be prepared to discuss your experience with CRM software and data-driven approaches to sales
- Research KYN and the local healthcare market to demonstrate your understanding of the company and its industry
🛠️ Tools & Technologies
- CRM software (likely Salesforce or similar)
- Microsoft Office Suite
- Event planning and management tools (e.g., Eventbrite, Cvent)
👔 Cultural Fit Considerations
- Company Values: Love, respect, safety, warmth, and exceptional comfort
- Work Style: Collaborative, customer-focused, and data-driven
- Self-Assessment Questions:
- How do you demonstrate love and respect in your daily work?
- How do you ensure the safety and comfort of customers and colleagues?
- How do you use data to inform your sales strategies and improve customer outcomes?
ASSUMPTION: KYN places a strong emphasis on cultural fit and seeks candidates who align with their values and work style.
⚠️ Potential Challenges
- Working in a fast-paced, customer-facing environment with high expectations for sales performance
- Balancing multiple priorities and managing a large pipeline of potential residents
- Ensuring data integrity and maintaining accurate records in KYN's CRM
📈 Similar Roles Comparison
- This role is similar to a Sales Manager or Business Development Manager in other industries, but with a focus on the unique needs and challenges of the healthcare industry
- Unlike other sales roles, this position requires a strong understanding of the care home industry and the ability to build relationships with healthcare professionals and HNWI Advisors
📝 Sample Projects
- Developing and implementing a targeted marketing campaign to generate referrals from local healthcare professionals
- Planning and executing a grand opening event for a new care home, including invitations, RSVPs, and on-site management
- Conducting market research to identify opportunities for growth and expansion in the local healthcare market
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing KYN in the current healthcare market?
- How does KYN support the professional development and growth of its employees?
- What is the company's approach to data-driven decision making and continuous improvement?
- How does KYN ensure the safety and comfort of its residents and their families?
- What opportunities are there for growth and development within the company?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://jobs.workable.com/view/eMcTWVHqkRvmXFwQeA2XwE/client-engagement-manager-in-london-at-kyn)
- Tailor your resume and cover letter to highlight your sales experience and customer service skills
- Prepare for your interview by researching KYN and the local healthcare market, and practicing your responses to common sales and customer service interview questions
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ Disclaimer
This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
- Job Title: Client Engagement Manager
- Company: KYN
- Location: London
- Job Type: Full-Time
- Category: Healthcare
- Date Posted: June 26, 2025
- Experience Level: 2-5 years
- Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving sales and occupancy within KYN's luxury care home
- Developing and implementing effective sales strategies
- Building and maintaining strong relationships with potential and existing residents, their families, and referral sources
- Ensuring exceptional customer service and addressing inquiries or concerns promptly
- Utilizing data-driven approaches to continuously improve sales and marketing strategies
ASSUMPTION: This role requires a proactive, organized individual with a strong sales background and a passion for building relationships. The ideal candidate will be comfortable with technology and able to prioritize effectively.
📋 Key Responsibilities
- ✅ Work closely with KYN's sales team to develop and implement effective sales strategies to meet and exceed revenue targets
- ✅ Generate referrals and recommendations through external business development with a focus on Healthcare Professionals and HNWI Advisors
- ✅ Foster community relationships to grow and protect local reputation and generate leads
- ✅ Plan and execute B2B and B2C events and promotional activities to showcase the exceptional amenities and services offered by KYN's care home
- ✅ Build and maintain a strong pipeline of potential residents and families, responding to all new enquiries within 2 hours
- ✅ Conduct personalised tours, presentations, and follow-ups to convert leads into residents
- ✅ Ensure 100% data integrity on KYN's CRM by the end of each working day across the following modules: Enquiries, Residents, Billing, and Network
- ✅ Conduct market research to identify opportunities, analyse competitor offerings, and stay informed about industry trends
- ✅ Ensure the Resident Pre-Arrival and Welcome paperwork and process are delivered to an impeccable standard
- ✅ Collaborate with internal teams to ensure a whole home approach to sales and a smooth onboarding process for new residents
- ✅ Prepare regular sales reports, analyse key performance indicators, and provide insights to the leadership team
- ✅ Represent KYN at relevant industry events and functions
ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication and interpersonal skills. The ideal candidate will be comfortable working in a fast-paced environment and able to manage multiple priorities effectively.
🎯 Required Qualifications
- Education: Relevant degree or equivalent experience
- Experience: Proven track record in sales, ideally within the healthcare industry
- Required Skills:
- Proven sales experience
- Strong customer service skills
- Excellent communication and interpersonal skills
- Strong organizational skills and ability to prioritize
- Proficiency in CRM software
- Ability to work independently and in a team environment
- Strong analytical skills and data-driven mindset
Preferred Skills:
- Experience in the healthcare or hospitality industry
- Knowledge of the local healthcare market
- Event planning experience
- Fluency in additional languages
ASSUMPTION: Candidates with experience in sales within the healthcare or hospitality industry may have an advantage in this role. However, KYN is open to considering candidates from other industries who can demonstrate transferable skills and a strong commitment to customer service.
💰 Compensation & Benefits
- Salary Range: £35,000 - £45,000 per annum (based on experience and industry standards for a sales role in London)
- Benefits:
- Competitive salary and benefits
- 33 days annual leave including bank holidays
- Complimentary meals, hot drinks, and snacks throughout your shift
- Bespoke company induction and on-going training programmes at all levels
- Access to the best-in-class equipment and technology
- Custom-made uniforms provided
- Annual bonus (discretionary and scheme rules apply)
- Employee assistance programme and other attractive wellbeing benefits
- Discount schemes
- Company contributory pension scheme & life insurance
ASSUMPTION: The salary range provided is an estimate based on industry standards for a sales role in London. The final salary offer will depend on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
- Industry: Healthcare, specifically residential, nursing, and dementia care
- Company Size: Small (11-50 employees)
- Founded: 2019
- Company Description: KYN is a new class of care homes blending unrivalled care with high-end design and hospitality. They seek to enrich the lives of every person who joins their homes by providing unparalleled care imbued with love, respect, safety, and warmth, in a place of exceptional comfort.
- Company Specialties: Residential Care, Nursing Care, and Dementia Care
📊 Role Analysis
- Career Level: Mid-level, with opportunities for growth and development
- Reporting Structure: This role reports directly to the Operations Manager
- Work Arrangement: On-site, full-time (40 hours per week)
- Growth Opportunities: As KYN continues to grow, there may be opportunities for the successful candidate to take on additional responsibilities or move into a management role
ASSUMPTION: This role offers a unique opportunity to join a growing company in the healthcare industry and make a significant impact on the success of KYN's care homes.
🌍 Location & Work Environment
- Office Type: Care home setting
- Office Location(s): 192 Sloane Street, Knightsbridge, England SW1X 9QX, GB
- Geographic Context: London, specifically Knightsbridge, an affluent area known for its luxury shops and high-end residential properties
- Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM, with flexibility to work additional hours as needed
ASSUMPTION: This role requires a high degree of flexibility and the ability to work additional hours as needed, particularly during evenings and weekends when events and promotional activities may be scheduled.
💼 Interview & Application Insights
- Typical Process: Online application, phone or video screen, in-person interview, and final decision
- Key Assessment Areas: Sales skills, customer service skills, communication and interpersonal skills, analytical skills, and cultural fit
- Application Tips:
- Tailor your resume and cover letter to highlight your sales experience and customer service skills
- Be prepared to discuss your experience with CRM software and data-driven approaches to sales
- Research KYN and the local healthcare market to demonstrate your understanding of the company and its industry
🛠️ Tools & Technologies
- CRM software (likely Salesforce or similar)
- Microsoft Office Suite
- Event planning and management tools (e.g., Eventbrite, Cvent)
👔 Cultural Fit Considerations
- Company Values: Love, respect, safety, warmth, and exceptional comfort
- Work Style: Collaborative, customer-focused, and data-driven
- Self-Assessment Questions:
- How do you demonstrate love and respect in your daily work?
- How do you ensure the safety and comfort of customers and colleagues?
- How do you use data to inform your sales strategies and improve customer outcomes?
ASSUMPTION: KYN places a strong emphasis on cultural fit and seeks candidates who align with their values and work style.
⚠️ Potential Challenges
- Working in a fast-paced, customer-facing environment with high expectations for sales performance
- Balancing multiple priorities and managing a large pipeline of potential residents
- Ensuring data integrity and maintaining accurate records in KYN's CRM
📈 Similar Roles Comparison
- This role is similar to a Sales Manager or Business Development Manager in other industries, but with a focus on the unique needs and challenges of the healthcare industry
- Unlike other sales roles, this position requires a strong understanding of the care home industry and the ability to build relationships with healthcare professionals and HNWI Advisors
📝 Sample Projects
- Developing and implementing a targeted marketing campaign to generate referrals from local healthcare professionals
- Planning and executing a grand opening event for a new care home, including invitations, RSVPs, and on-site management
- Conducting market research to identify opportunities for growth and expansion in the local healthcare market
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing KYN in the current healthcare market?
- How does KYN support the professional development and growth of its employees?
- What is the company's approach to data-driven decision making and continuous improvement?
- How does KYN ensure the safety and comfort of its residents and their families?
- What opportunities are there for growth and development within the company?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://jobs.workable.com/view/eMcTWVHqkRvmXFwQeA2XwE/client-engagement-manager-in-london-at-kyn)
- Tailor your resume and cover letter to highlight your sales experience and customer service skills
- Prepare for your interview by researching KYN and the local healthcare market, and practicing your responses to common sales and customer service interview questions
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ Disclaimer
This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.