- Job Title: Client Engagement Manager
- Company: YouGov
- Location: Paris, Île-de-France, France
- Job Type: On-site
- Category: Business Intelligence Platforms
- Date Posted: May 27, 2025
🚀 Job Overview
Key aspects of this role include:
- Client-Focused: Developing and managing client portfolios to drive growth and profitability.
- Relationship-Building: Serving as the primary point of contact for clients and building strong, lasting relationships.
- Data-Driven: Leveraging market intelligence to deliver impactful outcomes and meet client business objectives.
- Collaborative: Working cross-functionally with internal teams to enhance the customer experience and identify new opportunities.
- Problem-Solving: Addressing client feedback, requests, and escalations with diplomacy and urgency.
ASSUMPTION: This role requires a high level of client engagement, strategic thinking, and strong communication skills. It is ideal for candidates with a proven track record in account management or a similar client-facing role.
📋 Key Responsibilities
- 📈 Portfolio Management: Develop and manage a client portfolio to drive growth, profitability, and long-term engagement.
- 📞 Client Communication: Serve as the lead point of contact for all client account management matters.
- 📊 Performance Tracking: Forecast and track key metrics such as quarterly sales results, revenue growth, renewal and retention rates.
- 🎯 Solution Delivery: Understand client goals and ensure the timely, high-quality delivery of solutions that meet their business objectives.
- 🤝 Internal Collaboration: Liaise with internal teams to continuously enhance the customer experience and identify new opportunities.
- 🛑 Issue Resolution: Handle client feedback, requests, and escalations with diplomacy and urgency to ensure satisfaction and retention.
ASSUMPTION: This role involves a high degree of multitasking, prioritization, and time management. It requires strong organizational skills and the ability to work effectively under pressure.
🎯 Required Qualifications
- 🎓 Education: Bachelor's degree in Business, Marketing, or a related field.
- 🕒 Experience: Proven experience (2-5 years) in account management, client relationship management, or a similar role.
- 🔑 Required Skills:
- Client-First Mentality: Passionate about delivering excellent service and impactful outcomes.
- 🗣 Fluency in French and English: Confident communicator across cultures and channels.
- 📊 Insight-Oriented: Comfortable navigating the world of data, research, and analytics.
- 🤝 Relationship-Focused: Skilled at building trust and turning connections into partnerships.
- 📈 Results-Driven: Motivated by growth targets, KPIs, and account success metrics.
- 🤝 Collaborative Mindset: Enjoys working cross-functionally to align on goals and execution.
- 🛑 Problem-Solver: Resilient in the face of challenges, with a cool head and strategic approach.
ASSUMPTION: Candidates should have a proven track record in account management or a similar role, with a strong focus on client satisfaction and growth.
💰 Compensation & Benefits
- 💰 Salary Range: €45,000 - €60,000 per year (based on experience and industry standards for the role, location, and company size)
- 🎁 Benefits:
- Competitive benefits package
- Flexible working hours
- Opportunities for professional development and growth
- 🕒 Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range is an estimate based on industry standards for the role, location, and company size. The actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
- 🏢 Industry: Business Intelligence Platforms
- 📈 Company Size: 1,001-5,000 employees
- 📅 Founded: 2000
- 📐 Company Description: YouGov is a global research data and analytics group that is powered by reality. Thanks to a unique panel comprising millions of highly engaged members across 55 countries, we deliver unsurpassed accuracy, to inform better, more impactful decisions.
- 🏆 Company Specialties: Omnibus Surveys, Consulting Services, Brand Tracking, Advertising Effectiveness, Qualitative Research Services, Stakeholder Consultation, Market Research, Quantitative Research Services, Self-Serve Surveys, Panel, Audience Research, and Consumer Profiles.
📊 Role Analysis
- 🌟 Career Level: Mid-career (2-5 years of experience)
- 📊 Reporting Structure: Reports directly to the Regional Director or similar role.
- 💼 Work Arrangement: On-site, with occasional remote work possible.
- 🌱 Growth Opportunities: Potential for career progression into senior account management roles or other leadership positions within the company.
ASSUMPTION: This role is ideal for candidates seeking to advance their career in account management or a similar field, with opportunities for growth and development within the company.
🌍 Location & Work Environment
- 🏢 Office Type: On-site, with a modern, collaborative workspace.
- 📍 Office Location: Paris, Île-de-France, France
- 🌐 Geographic Context: Paris is a major global hub for business, finance, and culture, offering a vibrant work environment and numerous networking opportunities.
- 🕒 Work Schedule: Full-time (40 hours per week), with flexible hours and remote work options available.
ASSUMPTION: Candidates should be comfortable working in a fast-paced, dynamic office environment and be able to adapt to changes in work arrangements as needed.
💼 Interview & Application Insights
- 📌 Typical Process:
1. Online application review
2. Phone or video screening
3. On-site or virtual interview with the hiring manager
4. Final interview with the regional director or similar role
- 🎯 Key Assessment Areas:
1. Client management skills and experience
2. Communication and interpersonal skills
3. Problem-solving and analytical skills
4. Cultural fit and alignment with company values
- 💡 Application Tips:
1. Tailor your resume and cover letter to highlight relevant experience and skills for this role.
2. Prepare for behavioral interview questions that focus on your client management and problem-solving skills.
3. Research the company and industry to demonstrate your understanding and enthusiasm for the role.
🛠️ Tools & Technologies
- 🛠 CRM: Salesforce or similar CRM software
- 📊 Data Analysis: Excel, Google Sheets, or similar spreadsheet software
- 📈 Presentation: PowerPoint, Google Slides, or similar presentation software
- 📧 Communication: Email, Slack, or similar communication platforms
ASSUMPTION: Candidates should be comfortable using CRM software and basic data analysis tools, as well as proficient in Microsoft Office Suite or similar productivity software.
👔 Cultural Fit Considerations
- 🏢 Company Values: Fast, fearless, and innovative; works diligently to get it right; guided by accuracy, ethics, and proven methodologies; respects and trusts each other.
- 💼 Work Style: Collaborative, data-driven, and focused on delivering excellent service and impactful outcomes.
- 🤔 Self-Assessment Questions:
1. How do you approach building strong, lasting relationships with clients?
2. Can you provide an example of a time when you had to handle a difficult client situation, and how did you resolve it?
3. How do you prioritize and manage multiple projects or tasks simultaneously?
ASSUMPTION: Candidates should be able to demonstrate a strong client-first mentality, excellent communication skills, and a collaborative work style that aligns with the company's values and culture.
⚠️ Potential Challenges
- 🌐 Language Barrier: Fluency in both French and English is required, which may present a challenge for some candidates.
- 📈 Market Fluctuations: The market research industry can be volatile, requiring adaptability and resilience in the face of changing client needs and market conditions.
- 🏢 Cultural Differences: Working with international clients may present unique cultural challenges that require sensitivity and adaptability.
- 💼 Work-Life Balance: The role may require occasional travel and flexible working hours to accommodate client needs.
ASSUMPTION: Candidates should be prepared to navigate these challenges and demonstrate their ability to thrive in a dynamic, fast-paced work environment.
📈 Similar Roles Comparison
- 🔄 Account Manager vs. Client Engagement Manager: While both roles focus on client relationships, the Client Engagement Manager role places a greater emphasis on strategic planning, market intelligence, and data-driven decision-making.
- 📊 Industry Context: The market research industry is highly competitive, with a strong focus on accuracy, ethics, and proven methodologies.
- 🌱 Career Path: The Client Engagement Manager role offers a clear path for career progression into senior account management roles or other leadership positions within the company.
ASSUMPTION: Candidates should be aware of the unique demands and opportunities presented by this role and the market research industry as a whole.
📝 Sample Projects
- 📈 Client Portfolio Analysis: Conduct a comprehensive analysis of an assigned client portfolio to identify growth opportunities, optimize resource allocation, and enhance client satisfaction.
- 📊 Market Trend Analysis: Analyze market trends and competitor activities to inform strategic decision-making and help clients stay ahead of the curve.
- 📈 Client Satisfaction Survey: Develop and implement a client satisfaction survey to gather feedback, identify areas for improvement, and measure the success of client engagement initiatives.
ASSUMPTION: Candidates should be prepared to tackle these projects and demonstrate their ability to deliver impactful results that meet or exceed client expectations.
💭 Key Questions to Ask During Interview
- 🎯 Role-Specific Questions:
1. How does the company support the professional development and growth of its Client Engagement Managers?
2. Can you describe a typical day or week in the life of a Client Engagement Manager at the company?
- 🏢 Company Culture Questions:
1. How does the company foster a collaborative and inclusive work environment?
2. Can you provide an example of a time when the company demonstrated its commitment to its values and employees?
- 🌱 Career Growth Questions:
1. What opportunities exist for career progression within the company for a successful Client Engagement Manager?
2. How does the company support work-life balance for its employees?
ASSUMPTION: Candidates should be prepared to ask thoughtful, insightful questions that demonstrate their interest in the role and the company.
📝 Next Steps for Applicants
- 📋 To apply for this position:
1. Submit your application through the provided link.
2. Tailor your resume and cover letter to highlight relevant experience and skills for this role.
3. Prepare for behavioral interview questions that focus on your client management and problem-solving skills.
4. Research the company and industry to demonstrate your understanding and enthusiasm for the role.
5. Follow up with the hiring manager one week after your application to express your interest and reiterate your qualifications.
⚠️ Disclaimer: This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
