📌 Core Information
🔹 Job Title: Client Engagement Manager
🔹 Company: TalentNeuron
🔹 Location: United States (Remote)
🔹 Job Type: Full-time
🔹 Category: Information Services
🔹 Date Posted: July 7, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: Remote (Solely)
🚀 Job Overview
Key aspects of this role include:
- Managing a portfolio of accounts to achieve client retention and adoption goals
- Acting as a trusted advisor to senior HR professionals for impactful enterprise-wide strategies
- Onboarding new clients and users to the platform and driving product adoption
- Collaborating with internal teams and clients to provide insights, solutions, and establish best practices
- Monitoring client health scores and identifying risks to renewal
ASSUMPTION: This role requires a balance of strategic thinking, client management, and product expertise. Successful candidates will have experience in account management, client success, or sales within the SaaS technology space, with a proven track record in B2B account retention.
📋 Key Responsibilities
✅ Manage a portfolio of accounts, focusing on client retention and adoption goals
✅ Act as a trusted advisor to senior HR professionals, executing impactful enterprise-wide strategies aligned to defined success outcomes
✅ Create and manage account plans for clients that align with agreed-upon client business goals
✅ Onboard new clients and users to the platform following a consistent plan and leveraging identified teams and experts
✅ Proactively coordinate with the client to plan and scope service requests and ultimately monitor the timely lifecycle of delivering the scoped service request
✅ Monitor client adoption and usage, proactively identifying challenges that need to be addressed
✅ Identify and recommend additional best practices and use cases that a client can explore to become a stronger adopter of TalentNeuron services and products
✅ Liaise between the client and internal TalentNeuron teams and experts to provide insights, solutions, and establish best practices while working as an advocate for product evolution
✅ Collaborate strategically with clients to provide ongoing support while driving product adoption and increasing usage over time
✅ Monitor key metrics and client health scores while identifying risk to renewal
✅ Drive client satisfaction by listening, understanding, and acting as the voice of the client within TalentNeuron
✅ Facilitate recurring calls and quarterly business reviews in partnership with Account Team peers
✅ Understand TalentNeuron data models and educate clients on how to translate TalentNeuron insights into business recommendations
✅ Foster and develop client relationships to create client advocates in the market
✅ Educate clients on TalentNeuron best practices and provide workarounds to meet their needs when required
✅ Understand client needs and work harmoniously with TalentNeuron peers to ensure client success, focusing on sign-ups, upgrades, and renewals
✅ Educate clients on the value proposition of TalentNeuron services throughout their adoption journey
✅ Partner with the sales team to assist in identifying and recommending additional products and services that make sense based on the client’s needs
ASSUMPTION: This role requires strong communication, collaboration, and problem-solving skills, as well as the ability to navigate complex client engagement processes and strategies within tight deadlines with departments outside of one's own.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 3-5 years of experience working in account management, client success, or sales in a SaaS technology space
Required Skills:
- Proven track record of B2B account retention skills, reflecting prowess in nurturing enduring partnerships
- Executive demeanor coupled with an innate drive for excellence and an insatiable curiosity, complemented by a strong coachable spirit
- Familiarity in managing accounts through the entire client journey, from onboarding through renewal
- Proficiency in engaging and influencing C-Suite executives and senior leadership
- Previous experience within the HR sector - Recruiting, Talent Acquisition, etc.
- Adaptive learning skills that empower you to navigate ambiguity with finesse
- Proven ability to navigate and orchestrate complex client engagement processes and strategies within tight deadlines with departments outside of your own (Professional Services, Sales, Product, etc.,)
- Ability to translate client needs into product recommendations and process improvements
Preferred Skills:
- Fluency in additional languages (Spanish, French, German, etc.)
ASSUMPTION: While not explicitly stated, proficiency in CRM software (e.g., Salesforce, HubSpot) and data analysis tools (e.g., Excel, Power BI) would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (Based on industry standards for a mid-level Client Engagement Manager in the SaaS technology space)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Unlimited PTO
- Flexible work arrangements
- Professional development opportunities
Working Hours: Full-time (40 hours per week, with flexibility for remote work)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level Client Engagement Manager in the SaaS technology space. Actual compensation may vary based on factors such as experience, skills, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Information Services, focusing on global labor market analytics and talent decision-making
Company Size: 201-500 employees, providing a mid-sized company environment with opportunities for growth and collaboration
Founded: 2010, with a decade of experience in the labor market analytics industry
Company Description:
- TalentNeuron is the world's leading provider of labor market analytics, delivering high-fidelity talent data on an unmatched global scale
- The company delivers actionable talent insight for every region of the world, covering countries that collectively represent more than 90% of the world's GDP
- TalentNeuron's technology platform ingests and normalizes hundreds of millions of structured and unstructured data points each day, delivering critical talent insights in support of workforce planning, strategic skills analysis, location optimization, DEI tactics, and sourcing strategies for local, regional, and global talent
Company Specialties:
- Labor market analytics
- Talent decision-making
- Workforce planning
- Skills analysis
- Location optimization
- DEI (Diversity, Equity, and Inclusion) strategies
- Sourcing strategies
Company Website: http://www.talentneuron.com
ASSUMPTION: TalentNeuron's focus on global labor market analytics and talent decision-making provides a unique opportunity for candidates interested in the intersection of data, technology, and human resources.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the Director of Client Success
Work Arrangement: Remote (Solely), with flexible work arrangements and unlimited PTO
Growth Opportunities:
- Advancement to senior-level roles within the Client Success department
- Expansion into other areas of the business, such as sales, marketing, or product management
- Professional development opportunities, such as training, workshops, and mentorship programs
ASSUMPTION: Given TalentNeuron's focus on data-driven decision-making and continuous improvement, there are ample opportunities for professional growth and development within the company.
🌍 Location & Work Environment
Office Type: Remote (Solely), with no physical office location
Office Location(s): N/A
Geographic Context:
- The United States is a large and diverse country, with varying regional cultures, time zones, and labor markets
- Working remotely allows for flexibility in work-life balance and the ability to work from anywhere within the United States
- TalentNeuron's global focus means that clients and colleagues may be based in different time zones, requiring some flexibility in working hours
Work Schedule: Full-time (40 hours per week), with flexible hours and unlimited PTO
ASSUMPTION: Working remotely for TalentNeuron requires strong self-motivation, time management, and communication skills, as well as the ability to work independently and collaboratively with a distributed team.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the Hiring Manager
- Technical assessment or case study
- Final interview with the Director of Client Success and other team members
- Background check and offer extension
Key Assessment Areas:
- Client management and retention strategies
- Product knowledge and data analysis skills
- Communication and collaboration skills
- Problem-solving and critical thinking skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of TalentNeuron's products and services, as well as your familiarity with the labor market analytics industry
- Prepare for behavioral interview questions that focus on your client management, problem-solving, and communication skills
ATS Keywords: B2B Account Management, Client Success, SaaS Technology, HR Sector Experience, Executive Engagement, Consultative Selling, Account Retention, Customer Satisfaction, Data Insights, Product Adoption, Relationship Building, Problem Solving, Communication, Collaboration, Adaptability, Strategic Planning
ASSUMPTION: TalentNeuron's interview process is designed to assess candidates' technical skills, client management experience, and cultural fit within the company.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Data analysis tools (e.g., Excel, Power BI)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: While not explicitly stated, proficiency in these tools and technologies would be beneficial for this role, as they are commonly used in the SaaS technology and client success industries.
👔 Cultural Fit Considerations
Company Values:
- Humanity First: We lead with humanity. We foster empathy, kindness, respect, and inclusiveness in all contexts and support one another.
- Customers at the Core: We engage in meaningful and constant dialogue with clients to deeply understand and anticipate their needs, and consistently deliver exceptional value. We operate with integrity and do what’s right for our clients, no matter how difficult.
- Diverse Minds, One Team: We are curious and seek different perspectives and find common ground, but we act, succeed, fail, and celebrate as one. We openly collaborate, communicate, debate, and compromise across groups.
- Pioneering Innovation: We take risks, fail fast, and learn from our experiments. We champion change and evolution without fear and inspire a culture where innovation thrives.
- Resilient Perseverance: We think creatively and pragmatically to find solutions, remove barriers, and overcome obstacles. We are equally accountable for the results of the whole team and for our individual commitments, and we find a way to get things done by embracing a “yes we can” attitude.
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and flexible
- Results-oriented and accountable
Self-Assessment Questions:
- Do you have experience managing B2B accounts and driving client retention and adoption?
- Are you comfortable working remotely and collaborating with a distributed team?
- Do you possess strong communication, problem-solving, and critical thinking skills?
- Are you comfortable working with data and analyzing insights to drive business decisions?
- Do you align with TalentNeuron's company values and work style?
ASSUMPTION: TalentNeuron's company values and work style emphasize collaboration, data-driven decision-making, adaptability, and a results-oriented approach. Successful candidates will possess relevant experience and demonstrate a strong cultural fit within the company.
⚠️ Potential Challenges
- Managing a diverse portfolio of accounts with varying needs and priorities
- Navigating complex client engagement processes and strategies within tight deadlines
- Balancing strategic thinking, client management, and product expertise
- Working remotely and collaborating with a distributed team
- Keeping up with industry trends and best practices in labor market analytics and talent decision-making
ASSUMPTION: These challenges require strong communication, collaboration, problem-solving, and adaptability skills, as well as a deep understanding of TalentNeuron's products and services and the labor market analytics industry.
📈 Similar Roles Comparison
- Client Success Manager (CSM) vs. Client Engagement Manager (CEM): Both roles focus on client retention and adoption, but the CEM role at TalentNeuron places a greater emphasis on strategic thinking, product expertise, and acting as a trusted advisor to senior HR professionals.
- Account Manager (AM) vs. Client Engagement Manager (CEM): While both roles involve managing client relationships, the CEM role at TalentNeuron requires a deeper understanding of the company's products and services, as well as the labor market analytics industry, and places a greater emphasis on strategic thinking and data-driven decision-making.
- Career progression: The CEM role at TalentNeuron provides an opportunity for mid-level professionals to advance their careers within the client success department or expand into other areas of the business, such as sales, marketing, or product management.
ASSUMPTION: While these roles share some similarities, the CEM role at TalentNeuron is unique in its focus on strategic thinking, product expertise, and acting as a trusted advisor to senior HR professionals within the labor market analytics industry.
📝 Sample Projects
- Developing and implementing a client retention strategy for a high-value account with a high risk of churn
- Conducting a data analysis project to identify trends and insights in the labor market for a specific industry or region
- Collaborating with the product team to gather client feedback and inform the development of new features or services
ASSUMPTION: These sample projects demonstrate the strategic thinking, data analysis, and collaboration skills required for the CEM role at TalentNeuron.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does TalentNeuron support the professional development and growth of its Client Engagement Managers?
- What are the most challenging aspects of working with senior HR professionals, and how can I best prepare for these challenges?
- How does TalentNeuron measure the success of its Client Engagement Managers, and what are the key metrics I should focus on?
- What are the most rewarding aspects of working as a Client Engagement Manager at TalentNeuron?
ASSUMPTION: These questions demonstrate a proactive and strategic approach to the role, as well as a strong interest in the company and its culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your client management, problem-solving, and communication skills
- Research TalentNeuron's products and services, as well as the labor market analytics industry, to demonstrate your understanding and enthusiasm for the role
- Follow up with the Hiring Manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
