Client Engagement Manager

📌 Core Information

🔹 Job Title: Client Engagement Manager - Pay and Mobility

🔹 Company: Edenred

🔹 Location: Swindon or London, United Kingdom

🔹 Job Type: Full-Time, Hybrid (3 days per week in the office)

🔹 Category: Financial Services

🔹 Date Posted: July 8, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Building and maintaining strong client relationships in the Pay and Mobility business lines
• Proactively engaging with clients to anticipate their needs and offer innovative solutions
• Taking ownership of client accounts and ensuring all commitments are met
• Collaborating with internal teams to deliver a seamless client experience
• Monitoring client performance and implementing improvements as needed

ASSUMPTION: This role requires a proactive and accountable professional with a strong focus on delivering exceptional service and innovative solutions in the Pay and Mobility sectors.

📋 Key Responsibilities

✅ Client Relationship Management: Develop and nurture long-term relationships with clients, acting as their primary point of contact and trusted advisor.

✅ Proactive Engagement: Anticipate client needs and proactively offer solutions that enhance their experience and satisfaction with our services.

✅ Accountability for Client Success: Take ownership of client accounts, ensuring that all commitments are met and that clients receive proactive, timely, and effective support.

✅ Collaboration Across Teams: Work closely with internal teams, including Service Operations, Technology, Compliance, Strategic Partnerships, Finance, and Product, to ensure a seamless client experience and to address any issues that arise.

✅ Delivery and Backlog Management: Regularly review and prioritize backlog items for each business area of the Pay & Mobility function. Support PI preparations and client updates. Work with internal teams to plan and deliver change requests and projects.

✅ Performance Monitoring: Establish metrics to assess client engagement and satisfaction, regularly reviewing performance and implementing improvements as needed.

✅ Feedback Loop: Gather client feedback and insights to inform product development and service enhancements, ensuring our offerings remain competitive and aligned with client needs.

✅ Training and Support: Provide training and support to clients on our Pay and Mobility solutions, ensuring they are fully equipped to utilize our services effectively.

✅ Documentation and Reporting: Develop strong understanding of client programmes and ensure appropriate documentation is in place and maintained to support the relationship. Develop presentations and informative materials to update the clients and present to various audiences as needed.

✅ Solutions and Expand Offering: Define solutions for new clients based on existing solutions & products, working with a Business Analyst, a Project Manager, or a Payment Engagement Manager and more detailed Product Support / Development team if appropriate.

ASSUMPTION: This role requires a proactive and accountable professional with a strong focus on delivering exceptional service and innovative solutions in the Pay and Mobility sectors.

🎯 Required Qualifications

Education: Bachelor’s degree in business administration, Communications, or a related field; relevant certifications are a plus.

Experience: Proven experience in client engagement or account management, preferably within the fintech or financial services sectors.

Required Skills:

• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients
• Demonstrated ability to be proactive, accountable, and reliable in managing client relationships
• Excellent problem-solving skills and a customer-centric mindset
• Ability to work collaboratively across teams and manage multiple client accounts effectively

Preferred Skills:

• Experience in the Pay and Mobility sectors
• Fluency in additional languages

ASSUMPTION: Candidates should have a bachelor's degree in a relevant field and proven experience in client engagement or account management, preferably in fintech or financial services. Strong interpersonal skills, problem-solving abilities, and a proactive mindset are essential.

💰 Compensation & Benefits

Salary Range: Up to £75,000 + 10% bonus

Benefits:

• 25 days annual leave plus Bank Holidays
• Hybrid working environment with a 3 days per week in the office
• Income protection
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Employee discount shopping platform
• Digital learning platform
• Complimentary fruit and other ‘in office’ snacks & refreshments
• Volunteering programme
• Social events
• Pension Scheme – employer 6% with minimum employee contribution 3%
• Discretionary bonus scheme based on company and personal performance
• Holiday trading scheme (buy or sell up to 5 days)
• Medical & international travel cover (leisure and action sports)
• Monthly gym allowance
• Employee referral bonus scheme
• Season ticket loan
• Cycle to Work scheme

Working Hours: 40 hours per week, with flexibility for hybrid work arrangement

ASSUMPTION: The salary range provided is based on industry standards for a Client Engagement Manager role in the United Kingdom, with a bonus structure that incentivizes strong performance.

📌 Applicant Insights

🔍 Company Context

Industry: Edenred operates in the Financial Services industry, specifically focusing on employee benefits, incentive and rewards, and corporate payment solutions.

Company Size: Edenred is a large organization with over 10,000 employees globally, providing a diverse and dynamic work environment.

Founded: Edenred was founded in 1986 and has since grown into a leading digital platform for services and payments, connecting millions of users and corporate clients worldwide.

Company Description:

• Edenred is a leading digital platform for services and payments, connecting more than 60 million users and more than 2 million partner merchants in 45 countries via 1 million corporate clients.
• The company offers specific-purpose payment solutions for food, engagement, mobility, and corporate payments, enhancing users’ well-being and purchasing power while improving companies’ attractiveness and efficiency.
• Edenred is committed to making the world of work a connected ecosystem that is safer, more efficient, and more responsible every day.

Company Specialties:

• Employee benefits
• Incentive and rewards
• Corporate payment

Company Website: https://www.edenred.com

ASSUMPTION: Edenred is a well-established company with a strong global presence, offering a wide range of services and payment solutions for employees, companies, and merchants.

📊 Role Analysis

Career Level: This role is a mid-level management position, requiring proven experience in client engagement or account management and strong interpersonal skills.

Reporting Structure: The Client Engagement Manager reports directly to the Head of Client Delivery – Pay & Mobility and works closely with various internal teams, including Service Operations, Technology, Compliance, Strategic Partnerships, Finance, and Product.

Work Arrangement: This is a hybrid role, with employees expected to work on-site for 3 days per week.

Growth Opportunities:

• Progression to a senior or management role within the Client Delivery team
• Expansion into other business lines or functions within Edenred
• International opportunities, as Edenred operates in multiple countries worldwide

ASSUMPTION: This role offers opportunities for career growth and development within Edenred, both in terms of advancing within the Client Delivery team and exploring other business lines or international opportunities.

🌍 Location & Work Environment

Office Type: Edenred's offices are modern and collaborative spaces, fostering a dynamic and inclusive work environment.

Office Location(s): Swindon or London, United Kingdom

Geographic Context:

• Swindon is a large town in Wiltshire, England, with a population of approximately 220,000. It is known for its historic sites, museums, and shopping centers.
• London is the capital and largest city of the United Kingdom, with a population of over 8 million. It is a global hub for finance, culture, politics, and trade.

Work Schedule: The work schedule is 40 hours per week, with flexibility for hybrid work arrangement. Employees are expected to work on-site for 3 days per week.

ASSUMPTION: Edenred's offices in Swindon and London provide modern and collaborative work environments, with the option to work remotely for 2 days per week.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth behavioral and technical interviews
• Final round with hiring manager or panel

Key Assessment Areas:

• Client management skills
• Problem-solving abilities
• Communication and interpersonal skills
• Understanding of the Pay and Mobility sectors

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your client management successes and challenges overcome
• Research Edenred and the Pay and Mobility sectors to demonstrate your understanding and enthusiasm for the role

ATS Keywords: Client Engagement, Account Management, Proactive, Client Success, Collaboration, Problem-Solving, Communication, Customer-Centric, Hybrid Work, Financial Services, Pay and Mobility

ASSUMPTION: Edenred's application process involves multiple interviews, focusing on assessing candidates' client management skills, problem-solving abilities, and understanding of the Pay and Mobility sectors.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello, Jira)
• Communication and collaboration platforms (e.g., Microsoft Teams, Slack)

ASSUMPTION: Edenred uses a range of tools and technologies to support its client engagement and project management processes, including Microsoft Office Suite, CRM software, project management tools, and communication platforms.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Collaboration
• Innovation
• Responsibility
• Excellence

Work Style:

• Dynamic and fast-paced
• Collaborative and inclusive
• Focused on continuous improvement

Self-Assessment Questions:

• Do I have a proven track record of building and maintaining strong client relationships?
• Am I proactive, accountable, and reliable in managing client accounts?
• Do I possess excellent problem-solving skills and a customer-centric mindset?
• Can I work effectively in a dynamic, collaborative, and fast-paced environment?

ASSUMPTION: Edenred values a customer-centric, collaborative, and innovative work environment, with a focus on continuous improvement and excellence. Candidates should assess their fit with these values and work style before applying.

⚠️ Potential Challenges

• Managing multiple client accounts and priorities effectively
• Proactively anticipating client needs and addressing potential issues before they arise
• Collaborating with various internal teams to deliver a seamless client experience
• Adapting to a hybrid work arrangement, balancing on-site and remote work

ASSUMPTION: This role presents challenges in managing multiple client accounts, proactively addressing client needs, collaborating with internal teams, and adapting to a hybrid work arrangement.

📈 Similar Roles Comparison

• This role differs from other client engagement or account management positions in its focus on the Pay and Mobility sectors and the requirement to collaborate with various internal teams to deliver a seamless client experience.
• In the financial services industry, client engagement managers typically work with a range of clients, from small businesses to large corporations, requiring a broad understanding of various industries and client needs.
• Career progression in this role may involve advancing to a senior or management position within the Client Delivery team, expanding into other business lines, or exploring international opportunities.

ASSUMPTION: This role differs from other client engagement or account management positions in its focus on the Pay and Mobility sectors and the requirement to collaborate with various internal teams. In the financial services industry, client engagement managers typically work with a range of clients, requiring a broad understanding of various industries and client needs.

📝 Sample Projects

• Developing and implementing a client engagement strategy for a new Pay and Mobility client, including regular check-ins, proactive communication, and tailored solutions to meet their specific needs
• Collaborating with internal teams to deliver a complex project for an existing client, ensuring all milestones are met and the client is satisfied with the outcome
• Gathering client feedback and insights to inform product development and service enhancements, presenting findings to the relevant teams and stakeholders, and contributing to the improvement of Edenred's offerings

ASSUMPTION: These sample projects illustrate the range of responsibilities and collaborative nature of the Client Engagement Manager role at Edenred, focusing on client engagement, project delivery, and continuous improvement.

❓ Key Questions to Ask During Interview

• Can you describe the typical client profile for the Pay and Mobility business lines, and how this role supports their needs?
• How does this role collaborate with internal teams, such as Service Operations, Technology, Compliance, and Product, to deliver a seamless client experience?
• What are the key priorities for this role in the first 30, 60, and 90 days, and how will my performance be measured?
• How does Edenred support the growth and development of its employees, particularly in this role?
• What is the work-life balance like for this role, and how does Edenred support employees in maintaining a healthy work-life balance?

ASSUMPTION: These key questions help candidates understand the specific requirements and expectations of the Client Engagement Manager role at Edenred, as well as the company's culture and support for employee growth and work-life balance.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, focusing on your client management successes and challenges overcome
• Prepare examples of your client management successes and challenges overcome, ready to discuss during the interview
• Research Edenred and the Pay and Mobility sectors to demonstrate your understanding and enthusiasm for the role
• Follow up with the hiring manager or HR representative within 7 days of submitting your application, inquiring about the status of your application and expressing your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.