📌 Core Information
🔹 Job Title: Client Engagement Responsible regio West Nederland
🔹 Company: CHANEL
🔹 Location: Amsterdam, Noord-Holland, Netherlands
🔹 Job Type: Full-time
🔹 Category: Retail Luxury Goods and Jewelry
🔹 Date Posted: 2025-04-17
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Maximizing revenue and enhancing CHANEL's visibility at customer points of sale
- Managing existing client relationships and motivating retail teams
- Supporting and strengthening wholesale partnerships with key clients
- Promoting CHANEL's products and ensuring optimal product presentation in retail stores
ASSUMPTION: This role requires a strong commercial drive, excellent communication skills, and a passion for luxury goods to succeed in this fast-paced, customer-facing environment.
📋 Key Responsibilities
✅ Strengthening wholesale partnerships and optimizing CHANEL's presence at client points of sale
✅ Managing client relationships and motivating retail teams
✅ Processing orders and ensuring optimal product presentation in retail stores
✅ Informing clients about new products and innovations through coaching and training
✅ Monitoring product availability and ensuring adherence to CHANEL's brand image
✅ Planning and executing promotional activities in collaboration with clients
✅ Monitoring market trends and consumer preferences to identify business opportunities
ASSUMPTION: This role involves frequent travel to client points of sale and may require working flexible hours to accommodate retail store opening times.
🎯 Required Qualifications
Education: Bachelor's degree in a commercial, retail, or beauty-related field
Experience: 2-5 years of relevant experience in a similar role
Required Skills:
- Excellent communication skills in Dutch and English
- Strong commercial drive and customer focus
- Proven ability to build and maintain client relationships
- Excellent organizational skills and attention to detail
- Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Power BI)
Preferred Skills:
- Knowledge of the luxury goods market and CHANEL's products
- Experience working with wholesale partners in the retail industry
- Fluency in additional languages
ASSUMPTION: Candidates with relevant experience in the luxury goods or retail industry may be given preference.
💰 Compensation & Benefits
Salary Range: €35,000 - €45,000 per year (based on industry standards for similar roles in the Netherlands)
Benefits:
- Competitive benefits package
- Opportunities for professional growth and development
- Wellbeing programs and learning opportunities
- Parental leave for all parents globally
Working Hours: Full-time position with flexibility to work according to wholesale partners' opening hours
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the Netherlands. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Retail Luxury Goods and Jewelry. CHANEL is a world leader in creating, manufacturing, and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches.
Company Size: 10,001+ employees. CHANEL employs over 32,000 people worldwide.
Founded: 1910 by Gabrielle Chanel
Company Description:
- CHANEL is dedicated to exceptional craftsmanship and offering high-end creations
- The company promotes arts, culture, and creativity, investing significantly in research & development, sustainability, and innovation
- CHANEL fosters true collaboration and respect for all, with a commitment to diversity and inclusion
Company Specialties:
- Luxury fashion and accessories
- Fragrances and beauty products
- Jewelry and watches
Company Website: http://www.chanel.com
ASSUMPTION: CHANEL's commitment to luxury, craftsmanship, and innovation makes it an attractive employer for candidates seeking a career in the luxury goods industry.
📊 Role Analysis
Career Level: Mid-level. This role offers opportunities for growth and development within CHANEL's retail operations.
Reporting Structure: The Client Engagement Responsible reports directly to the Field Sales Manager.
Work Arrangement: Full-time, on-site position with flexibility to work according to wholesale partners' opening hours.
Growth Opportunities:
- Progression to a Field Sales Manager role
- Expansion into other regions or markets
- Development of skills in areas such as management, marketing, or sales
ASSUMPTION: Successful candidates in this role may have opportunities to grow within CHANEL's retail operations, depending on their performance and the company's needs.
🌍 Location & Work Environment
Office Type: CHANEL's headquarters are located in London, England, but this role is based in Amsterdam, Netherlands.
Office Location(s): Amsterdam, Netherlands
Geographic Context:
- The Netherlands is a small, densely populated country with a strong economy and a thriving retail industry
- Amsterdam is the capital and largest city in the Netherlands, known for its vibrant culture, historic architecture, and diverse communities
- The Netherlands is home to a significant luxury goods market, with numerous high-end retail stores and boutiques
Work Schedule: Full-time position with flexibility to work according to wholesale partners' opening hours, which may include evenings, weekends, and holidays.
ASSUMPTION: Candidates should be comfortable working in a fast-paced, customer-facing environment and be willing to travel to client points of sale throughout the region.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video interview with the Field Sales Manager
- In-person interview and presentation at CHANEL's Amsterdam office
- Final decision and job offer
Key Assessment Areas:
- Communication skills and customer focus
- Commercial drive and sales skills
- Problem-solving abilities and adaptability
- Knowledge of the luxury goods market and CHANEL's products
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Demonstrate your passion for luxury goods and customer service
- Prepare for behavioral interview questions that assess your problem-solving skills and adaptability
- Research CHANEL's products, brand, and company culture to show your enthusiasm and preparation
ATS Keywords: Client Engagement, Sales, Relationship Management, Coaching, Training, Merchandising, Problem Solving, Communication, Creativity, Flexibility, Customer Focus, Commercial Drive, Team Motivation, Order Processing, Market Awareness, Presentation Skills
ASSUMPTION: CHANEL's recruitment process may vary depending on the specific needs of the role and the company's hiring priorities.
🛠️ Tools & Technologies
- Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Power BI)
- CRM software (specific platform not mentioned)
- Merchandising and inventory management tools
ASSUMPTION: Candidates should be comfortable using Microsoft Office Suite and other relevant tools for communication, data analysis, and project management.
👔 Cultural Fit Considerations
Company Values:
- Craftsmanship and excellence
- Innovation and creativity
- Respect and inclusivity
Work Style:
- Customer-focused and commercially driven
- Adaptable and proactive
- Collaborative and team-oriented
Self-Assessment Questions:
- Do you have a strong passion for luxury goods and a commitment to exceptional customer service?
- Are you comfortable working in a fast-paced, customer-facing environment and managing multiple priorities?
- Do you thrive in a collaborative, team-oriented work environment and enjoy building relationships with clients and colleagues?
ASSUMPTION: Successful candidates in this role will demonstrate a strong cultural fit with CHANEL's values and work style, as well as a genuine passion for luxury goods and customer service.
⚠️ Potential Challenges
- Managing multiple client relationships and priorities
- Working flexible hours and traveling to client points of sale
- Adapting to a fast-paced, dynamic work environment
- Meeting sales targets and performance expectations
ASSUMPTION: Candidates should be prepared to manage multiple priorities, work flexible hours, and adapt to a fast-paced work environment to succeed in this role.
📈 Similar Roles Comparison
- This role is similar to a Retail Sales Manager or Account Manager position in the luxury goods industry
- However, this role focuses specifically on wholesale partnerships and client engagement, rather than direct sales or retail store management
- Career progression in this role may lead to opportunities in field sales management, regional management, or other related positions within CHANEL's retail operations
ASSUMPTION: Candidates should research similar roles in the luxury goods industry to better understand the responsibilities, requirements, and career progression opportunities in this field.
📝 Sample Projects
- Developing and executing a promotional campaign for a new CHANEL product launch in collaboration with wholesale partners
- Analyzing sales data and market trends to identify opportunities for growth and optimization
- Implementing a new merchandising strategy to enhance CHANEL's product presentation in retail stores
ASSUMPTION: Candidates should be prepared to provide specific examples of their experience and achievements in similar projects during the interview process.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does CHANEL support the professional growth and development of its employees?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does CHANEL measure success in this role, and what are the key performance indicators?
- What opportunities are there for growth and development within CHANEL's retail operations?
ASSUMPTION: Candidates should prepare thoughtful, insightful questions that demonstrate their interest in the role and their commitment to CHANEL's success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application and resume through the CHANEL Careers website
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare for behavioral interview questions that assess your problem-solving skills and adaptability
- Research CHANEL's products, brand, and company culture to show your enthusiasm and preparation
- Follow up with CHANEL's HR department one week after submitting your application to confirm receipt and inquire about the next steps in the interview process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
