📌 Core Information
🔹 Job Title: Client Engagement Specialist
🔹 Company: Hambleton Handyman
🔹 Location: Manassas, Virginia
🔹 Job Type: On-site
🔹 Category: Construction
🔹 Date Posted: July 8, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Improving client experiences before, during, and after work completion
- Managing client communications and sales pipelines
- Executing marketing strategies and creating content
- Providing excellent customer service and support
ASSUMPTION: This role requires strong organizational skills, adaptability, and a genuine interest in helping clients to succeed in a fast-paced environment.
📋 Key Responsibilities
✅ Audit and maintain lead data accuracy in our CRM system
✅ Monitor inboxes to ensure important client communications are forwarded to the correct department
✅ Review and quality-check estimates for completeness and accuracy
✅ Monitor sales pipeline flow and ensure timely follow-up on future work estimates
✅ Manage our email marketing efforts, revising and adjusting our email strategy as needed
✅ Develop, manage, and revise social media marketing campaigns
✅ Write personalized thank you notes and follow-up communications to clients
✅ Develop and execute client retention and referral programs
✅ Plan and create marketing content (such as mailers, newsletters, and case studies)
✅ Handle inbound sales calls during peak seasons and high-volume periods
✅ Assist Chief Sales & Marketing Officer as needed
ASSUMPTION: This role involves a mix of administrative, creative, and customer-facing tasks, requiring a versatile and adaptable individual.
🎯 Required Qualifications
Education: High school diploma or equivalent required; associate's or bachelor's degree in marketing, business, or a related field preferred
Experience: 1-3 years of experience in marketing, sales, or customer service preferred
Required Skills:
- Client-focused: Genuine interest in helping clients and creating positive experiences
- Detail-oriented: Ability to maintain accuracy while managing multiple tasks
- Organized: Strong time management and prioritization skills
- Adaptable: Comfortable switching between different types of tasks throughout the day
- Tech-savvy: Quick to learn new software and digital tools
- Independent: Willing to take ownership of tasks and unwilling to be micromanaged
- Graphic Design: Able to imagine, design, and evaluate graphic designs for mailers, etc.
- Copywriting: Confidently write, edit, and proofread marketing materials
Preferred Skills:
- Experience with CRM systems (e.g., HubSpot, Salesforce)
- Proficiency in graphic design software (e.g., Adobe Creative Suite, Canva)
- Fluency in Spanish or other languages
ASSUMPTION: While specific industry experience is not required, a background in marketing, sales, or customer service is highly desirable for this role.
💰 Compensation & Benefits
Salary Range: $35,000 - $45,000 per year (based on experience level and industry standards for the Virginia area)
Benefits:
- Health and Dental Insurance
- Paid Holidays and PTO
- 401K Retirement Plan Including Company Matching Contributions
- Life Insurance
- Employee discounts for work done at your own home
Working Hours: Full-time, Monday-Friday, with occasional weekend or evening work during peak seasons
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the Virginia area. Actual compensation may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Construction - Home Repair and Improvement
Company Size: Small (11-50 employees) - Offers a close-knit work environment with opportunities for growth and impact
Founded: 2014 - Established as a local home repair expert, focusing on both interior and exterior services
Company Description:
- Home Repair and improvement Experts
- Offering a wide range of services, including carpentry, drywall, patching, painting, electrical, plumbing, caulking, tiling, and more
- Committed to providing excellent customer service and ensuring client satisfaction
Company Specialties:
- Home Repair and Maintenance
- Construction Services
- Customer-focused Solutions
Company Website: www.hambletonhandyman.com
ASSUMPTION: Hambleton Handyman is a well-established local company with a strong focus on customer service and quality workmanship.
📊 Role Analysis
Career Level: Entry-level to Mid-level - Provides an opportunity for growth and development in marketing and customer service
Reporting Structure: Reports directly to the Chief Sales & Marketing Officer, with potential collaboration with other departments
Work Arrangement: On-site, with occasional remote work possible for certain tasks
Growth Opportunities:
- Advancement within the marketing department or other areas of the business
- Expanding skills and knowledge in marketing, sales, and customer service
- Potential for increased responsibilities and leadership opportunities
ASSUMPTION: This role offers a strong foundation for a career in marketing, sales, or customer service, with opportunities for growth and development within the company.
🌍 Location & Work Environment
Office Type: Small, local office - Provides a close-knit and collaborative work environment
Office Location(s): Manassas, Virginia
Geographic Context:
- Manassas is located in Northern Virginia, approximately 30 miles southwest of Washington, D.C.
- The area offers a mix of urban and suburban living, with easy access to major cities and outdoor recreation
- Manassas has a humid subtropical climate, with mild winters and hot, humid summers
Work Schedule: Full-time, Monday-Friday, with occasional weekend or evening work during peak seasons
ASSUMPTION: The work environment at Hambleton Handyman is collaborative and supportive, with a strong focus on customer service and quality workmanship.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen to assess communication skills and cultural fit
- In-person or virtual interview with the Chief Sales & Marketing Officer to discuss the role and qualifications
- Skills assessment or trial project to evaluate graphic design and copywriting abilities
- Final interview with key stakeholders to discuss the role and make a hiring decision
Key Assessment Areas:
- Communication skills and customer service aptitude
- Graphic design and copywriting abilities
- Problem-solving and adaptability
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Include examples of your graphic design and copywriting work, if available
- Prepare for behavioral interview questions that focus on customer service, problem-solving, and adaptability
- Research the company and industry to demonstrate your enthusiasm and understanding of the role
ATS Keywords: Client Engagement, Marketing, Sales, Customer Service, CRM, Graphic Design, Copywriting, Adaptability, Tech-savvy, Organized, Detail-oriented
ASSUMPTION: The application process at Hambleton Handyman is designed to assess communication skills, cultural fit, and relevant skills for the role.
🛠️ Tools & Technologies
- CRM system (e.g., HubSpot, Salesforce)
- Graphic design software (e.g., Adobe Creative Suite, Canva)
- Email marketing platforms (e.g., Mailchimp, Constant Contact)
- Social media management tools (e.g., Hootsuite, Buffer)
- Project management software (e.g., Asana, Trello)
ASSUMPTION: The tools and technologies required for this role are standard for marketing and customer service professionals, with a focus on CRM systems and digital marketing platforms.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused: Prioritizing client satisfaction and positive experiences
- Quality workmanship: Committed to delivering high-quality services and results
- Integrity: Acting with honesty and transparency in all interactions
- Teamwork: Collaborating and supporting colleagues to achieve common goals
Work Style:
- Adaptable: Comfortable switching between different types of tasks throughout the day
- Independent: Willing to take ownership of tasks and work with minimal supervision
- Organized: Strong time management and prioritization skills
- Tech-savvy: Quick to learn new software and digital tools
Self-Assessment Questions:
- Do you have a genuine interest in helping clients and creating positive experiences?
- Are you comfortable managing multiple tasks and prioritizing your workload?
- Can you adapt to different types of tasks and work environments?
- Do you have strong communication skills and the ability to build rapport with clients?
ASSUMPTION: Hambleton Handyman values employees who are customer-focused, adaptable, and committed to delivering high-quality services and results.
⚠️ Potential Challenges
- Managing multiple tasks and priorities in a fast-paced environment
- Adapting to different types of tasks and work environments
- Maintaining accuracy and attention to detail while managing multiple tasks
- Occasional weekend or evening work during peak seasons
ASSUMPTION: The potential challenges of this role are primarily related to managing multiple tasks and priorities in a fast-paced environment.
📈 Similar Roles Comparison
- Client Engagement Specialist vs. Marketing Coordinator: Both roles focus on marketing efforts and client communications, but the Client Engagement Specialist role has a stronger focus on customer service and sales pipeline management
- Client Engagement Specialist vs. Customer Service Representative: Both roles prioritize client satisfaction and positive experiences, but the Client Engagement Specialist role involves more marketing and sales pipeline management
- Client Engagement Specialist vs. Sales Development Representative: Both roles focus on sales pipeline management, but the Client Engagement Specialist role has a stronger focus on marketing efforts and customer service
ASSUMPTION: The Client Engagement Specialist role at Hambleton Handyman is unique in its focus on both marketing and customer service, with a strong emphasis on sales pipeline management.
📝 Sample Projects
- Developing and executing a social media marketing campaign to promote a specific service offering
- Creating a client retention program to improve customer satisfaction and loyalty
- Designing and implementing a CRM system to manage client data and sales pipelines
ASSUMPTION: The sample projects for this role are designed to showcase the candidate's ability to manage marketing efforts, create customer-focused initiatives, and implement digital tools to improve client experiences.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall marketing and sales strategy for the company?
- What are the most challenging aspects of this role, and how have previous employees succeeded in overcoming them?
- How does the company support the professional development and growth of its employees?
- What are the key performance indicators (KPIs) for this role, and how are they measured and tracked?
- How does the company ensure a positive work-life balance for its employees?
ASSUMPTION: The key questions to ask during the interview focus on understanding the role's responsibilities, the company's culture, and the opportunities for professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral interview questions that focus on customer service, problem-solving, and adaptability
- Research the company and industry to demonstrate your enthusiasm and understanding of the role
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
