📌 Core Information
🔹 Job Title: Client Engagement Specialist
🔹 Company: RPI Philadelphia
🔹 Location: Philadelphia, Pennsylvania
🔹 Job Type: Full-Time
🔹 Category: Advertising Services
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Engaging with potential customers to educate them about products and services
- Building and maintaining strong relationships with customers
- Collaborating with the Client Support Specialist team to achieve customer acquisition standards and sales goals
- Staying updated on new products, services, and sales promotions through training sessions
- Processing customer orders accurately and efficiently
ASSUMPTION: This role requires a high level of interpersonal skills and the ability to multitask in a fast-paced environment. Previous experience in customer-centric roles is preferred but not required.
📋 Key Responsibilities
✅ Interact with potential consumers by educating them on products and services our clients provide
✅ Build imperishable relationships with customers with interpersonal skills and overall personability
✅ Answer questions regarding services and expand on the benefits of our brand vs. competitors
✅ Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals
✅ Attend training sessions on any new products, services, or sales promotions to provide customers with the most accurate and up-to-date information
✅ Complete customer's orders efficiently and accurately
ASSUMPTION: The Client Engagement Specialist is expected to be well-versed in the company's products and services and able to communicate effectively with customers.
🎯 Required Qualifications
Education: High School Diploma or equivalent
Experience: 0-2 years of experience in a customer-centric role is preferred
Required Skills:
- Strong communication skills
- Aptitude for taking on multiple responsibilities with versatility
- Excellent interpersonal skills
- Ability to work in a team environment
- Proficiency in using customer relationship management (CRM) software
Preferred Skills:
- College Degree
- Previous experience in sales or marketing
- Bilingual or multilingual proficiency
ASSUMPTION: While a college degree is preferred, it is not required for this role. However, candidates with relevant experience are encouraged to apply.
💰 Compensation & Benefits
Salary Range: $45,000 - $55,000 per year
Benefits:
- Positive and diverse working culture
- Opportunities for career advancement
- Closures on all major holidays
- Travel opportunities and company events
- Consistent Schedule and job security
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range provided is based on industry standards for similar roles in the Philadelphia area.
📌 Applicant Insights
🔍 Company Context
Industry: Rocksteady Promotions operates in the advertising services industry, focusing on direct marketing and customer acquisition.
Company Size: RPI Philadelphia has 11-50 employees, providing a medium-sized company environment where employees can have a significant impact.
Founded: Rocksteady Promotions was founded in 2019 and has since grown to become a recipient of multiple awards, including the Best & Brightest Companies to Work For and Best Places to Work in PA.
Company Description:
- Rocksteady Promotions delivers compelling presentations about clients' products and services to create repeat customers
- The company works with promising talent to connect clients' offerings with the end consumer
- Rocksteady Promotions believes in the power of direct marketing and has delivered services to well-known companies and brands
Company Specialties:
- Marketing
- Business Development
- Advertising
- Technology
- Renewable Energy
- Sustainability
- Brand Management
- Leadership Development
- Sales
- Retail
- B2B and B2C
- Consulting
Company Website: http://rocksteadypromotionsinc.com/
ASSUMPTION: Rocksteady Promotions' focus on direct marketing sets it apart from other advertising services companies, offering unique opportunities for growth and learning.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for career advancement
Reporting Structure: The Client Engagement Specialist reports directly to the Client Support Specialist team
Work Arrangement: On-site, full-time position with a consistent schedule and job security
Growth Opportunities:
- Advancement within the Client Engagement Specialist role
- Transition to other roles within the company, such as Client Support Specialist or Account Manager
- Professional development through training sessions and workshops
ASSUMPTION: The Client Engagement Specialist role offers a clear path for career growth within the company, with opportunities for advancement based on performance and skill development.
🌍 Location & Work Environment
Office Type: On-site, with a dynamic and energetic work environment
Office Location(s): 444 N 3rd St, Suite 502, Philadelphia, Pennsylvania 19123, US
Geographic Context:
- Philadelphia, Pennsylvania, is a major city with a diverse population and a thriving job market
- The office is located in the heart of Philadelphia, offering easy access to public transportation and nearby amenities
- The city is known for its rich history, cultural attractions, and vibrant food scene
Work Schedule: Monday-Friday, 9:00 AM - 5:00 PM, with a one-hour lunch break
ASSUMPTION: The on-site work environment at Rocksteady Promotions fosters collaboration and teamwork, with a focus on energy and enthusiasm.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- In-person or virtual interview with the Hiring Manager and a team member
- Final interview with the Director of Operations
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and ability to engage with customers
- Problem-solving skills and ability to handle multiple responsibilities
- Cultural fit and alignment with company values
- Knowledge of CRM software and ability to learn new tools
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your customer service and sales experiences to discuss during the interview
- Research Rocksteady Promotions and be prepared to discuss why you are interested in the company and this role
- Practice your communication skills and be ready to demonstrate your ability to engage with customers
ATS Keywords: Customer Service, Sales, Marketing, Communication, Teamwork, CRM, Customer Acquisition, Customer Retention, Brand Awareness
ASSUMPTION: The interview process at Rocksteady Promotions is designed to assess candidates' communication skills, problem-solving abilities, and cultural fit, with a focus on finding the best fit for the team and the company.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer service and sales software (e.g., Zendesk, Salesforce Sales Cloud)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The Client Engagement Specialist is expected to be proficient in using CRM software and other relevant tools to manage customer interactions and track progress.
👔 Cultural Fit Considerations
Company Values:
- Energy and enthusiasm
- Collaboration and teamwork
- Customer focus
- Continuous learning and improvement
- Accountability and results-driven
Work Style:
- Dynamic and fast-paced
- Focus on energy and enthusiasm
- Collaborative and team-oriented
- Results-driven and accountable
- Continuous learning and improvement
Self-Assessment Questions:
- Do you thrive in a dynamic and fast-paced work environment?
- Are you able to maintain a positive and energetic attitude while handling multiple responsibilities?
- Do you enjoy working in a collaborative and team-oriented setting?
- Are you committed to continuous learning and improvement?
ASSUMPTION: Rocksteady Promotions values employees who are energetic, collaborative, and committed to continuous learning and improvement, with a focus on delivering results for clients.
⚠️ Potential Challenges
- Handling multiple responsibilities and managing time effectively in a fast-paced environment
- Meeting and exceeding customer acquisition standards and sales goals
- Adapting to new products, services, and sales promotions through training sessions
- Working in a dynamic and energetic work environment that may be challenging for some individuals
ASSUMPTION: The Client Engagement Specialist role presents unique challenges that require strong communication skills, problem-solving abilities, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Client Engagement Specialist vs. Customer Service Representative: The Client Engagement Specialist role focuses more on sales and customer acquisition, while the Customer Service Representative role focuses on customer retention and support
- Client Engagement Specialist vs. Sales Development Representative: The Client Engagement Specialist role is more focused on customer engagement and relationship building, while the Sales Development Representative role is focused on lead generation and qualification
- Career Path: The Client Engagement Specialist role offers a clear path for career growth within the company, with opportunities for advancement based on performance and skill development
ASSUMPTION: The Client Engagement Specialist role is unique in its focus on customer engagement and relationship building, with a clear path for career growth within the company.
📝 Sample Projects
- Developing and implementing a customer engagement campaign to increase brand awareness and customer acquisition
- Collaborating with the Client Support Specialist team to create and execute a customer retention strategy
- Attending training sessions on new products, services, or sales promotions and presenting the information to customers
ASSUMPTION: The Client Engagement Specialist is expected to work on projects that align with the company's goals and objectives, with a focus on customer engagement, relationship building, and sales.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the Client Engagement Specialist team collaborate and support each other in achieving customer acquisition standards and sales goals?
- What opportunities are there for professional development and growth within the company?
- How does Rocksteady Promotions measure the success of its Client Engagement Specialists, and what metrics are used to track progress?
- What is the company culture like, and how does it support the success of its employees?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to understanding the company and its culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your customer service and sales experiences to discuss during the interview
- Research Rocksteady Promotions and be prepared to discuss why you are interested in the company and this role
- Follow up with the Hiring Manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
