Client Engagement Specialist | Hybrid, Bangalore

📌 Core Information

🔹 Job Title: Client Engagement Specialist | Hybrid, Bangalore

🔹 Company: Optiv

🔹 Location: Bangalore, Karnataka, India

🔹 Job Type: Full-Time, Hybrid

🔹 Category: Information Security

🔹 Date Posted: April 10, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid (On-site and Remote)

🚀 Job Overview

Key aspects of this role include:

• Driving project progress across multiple stakeholders
• Ensuring uninterrupted project delivery and resource utilization
• Developing project plans, schedules, risk management, and reporting
• Coordinating and facilitating project status meetings
• Managing multiple projects across various functional groups
• Establishing communication plans and maintaining stakeholder communication

ASSUMPTION: This role requires strong project management skills and the ability to work effectively with both internal teams and external clients.

📋 Key Responsibilities

✅ Drive project progress across multiple stakeholders and levels of oversight, focusing on meeting timelines and demonstrating effective resource utilization.

✅ Execute and deliver customer-focused and internal projects, ensuring uninterrupted progress.

✅ Develop project plans, detailed schedules, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, reporting, and daily task management.

✅ Coordinate and facilitate internal and external planning and project status meetings.

✅ Identify, assess, and track potential risk issues and create appropriate mitigation plans into the overall project initiatives.

✅ Assure overall project consistency through the sound application of methodologies, standards, templates, and other approved delivery requirements.

✅ Consolidate and report project performance metrics and status reports to internal and external stakeholders.

✅ Coordinate and manage projects across various functional groups, communicating potential risks and impacts identified.

✅ Establish communication plans to facilitate core project team coordination and to provide status to management and extended project team members.

✅ Maintain communications about the project to sales, customers, and delivery partners.

✅ Perform other duties as assigned and comply with all policies and standards.

ASSUMPTION: The role may require working on multiple projects simultaneously at various stages of the project lifecycle and taking direction from senior team members or management.

🎯 Required Qualifications

Education: Bachelor's Degree BA or BS in Computer Science, Management Information Systems, Engineering, Business, or equivalent experience.

Experience: 3+ years of experience in a customer-facing project/program delivery role within a professional services organization.

Required Skills:

• Excellent Project Management skills
• Demonstrated success managing multiple clients and business initiatives on a medium to long-term basis.
• Management of information security projects preferred.
• Demonstrated experience with Project Management methodologies, best practices, and toolsets required.
• Experience interfacing with both clients and partners required.
• Strong analytical and problem-solving skills.
• Results-oriented and self-motivated
• Outstanding time management and organizational skills required.
• Excellent written and verbal communication
• Ability to work independently with limited supervision required.
• Ability to identify and address continuous improvement opportunities

Preferred Skills:

• Certified Project Management Professional (PMP)-PMI Upon Hire
• Previous experience in a security services environment preferred.

ASSUMPTION: While not explicitly stated, having experience in the information security industry or related fields would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: INR 8,00,000 - 1,200,000 per annum (Estimated based on industry standards for a role of this level in Bangalore)

Benefits:

• Work/Life Balance
• Professional Training Resources
• Volunteer Opportunities (Optiv Chips In)

Working Hours: Full-time, typically 40 hours per week. May require flexible hours based on project needs.

ASSUMPTION: The salary range is estimated based on industry standards for a role of this level in Bangalore. Actual compensation may vary based on experience and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Optiv operates in the Information Security industry, focusing on various aspects such as Security Program Strategy, Enterprise Risk and Compliance, Threat and Vulnerability Management, and more.

Company Size: Optiv has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Optiv was founded in 2015, making it a relatively young company with a strong focus on innovation and adaptability.

Company Description:

• Optiv is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry.
• They partner with organizations to advise, deploy, and operate cybersecurity programs from strategy and managed security services to risk, integration, and technology solutions.
• Optiv's client-centric approach and comprehensive ecosystem of people, products, partners, and programs enable them to accelerate business progress like no other company can.

Company Specialties:

• Security Program Strategy
• Enterprise Risk and Compliance
• Threat and Vulnerability Management
• Security Architecture and Implementation
• Security Education and Awareness
• Identity and Access Management
• Managed Security Services
• Advanced Threat
• Cloud Security
• Enterprise Security Architecture
• General Data Protection Regulation (GDPR)
• Identity
• Internet of Things (IoT)
• Next-Gen Security Operations
• Security Intelligence
• Third-Party Risk Management
• Managed XDR
• MXDR
• and Zero Trust

Company Website: www.optiv.com

ASSUMPTION: Optiv's focus on various aspects of information security and its client-centric approach make it an attractive employer for professionals seeking to grow their careers in this field.

📊 Role Analysis

Career Level: This role is suitable for professionals with 2-5 years of experience in project management, seeking to advance their careers in information security or related fields.

Reporting Structure: The Client Engagement Specialist may report to a Client Engagement Lead (CEL), Senior CEL, or any Account Frontline Consultant (AFC) or Optiv Senior Management, depending on the specific project or engagement activity.

Work Arrangement: This is a hybrid role, requiring on-site presence in Bangalore, Karnataka, India, along with remote work flexibility.

Growth Opportunities:

• Potential career progression into senior project management roles or specialized positions within Optiv's information security practice.
• Opportunities to work on diverse projects and gain exposure to various aspects of information security.
• Access to professional training resources and development opportunities.

ASSUMPTION: This role offers growth opportunities for professionals looking to expand their skills and advance their careers in information security.

🌍 Location & Work Environment

Office Type: Optiv's Bangalore office is located in Manyata Tech Park, providing a modern and collaborative work environment.

Office Location(s): 11th floor, MFAR Greenheart Phase IV, Manyata Tech Park, Nagawara, Bangalore 5600045, India

Geographic Context:

• Bangalore is the capital of the Indian state of Karnataka and is known for its thriving technology industry.
• The city offers a mix of traditional Indian culture and modern urban living, with numerous opportunities for entertainment, dining, and recreation.
• Bangalore has a tropical savanna climate, with warm and humid weather throughout the year.

Work Schedule: The typical work schedule is Monday to Friday, 9:00 AM to 6:00 PM, with flexibility based on project needs and client requirements.

ASSUMPTION: The hybrid work arrangement and modern office environment provide a balance between on-site collaboration and remote flexibility, catering to various work preferences.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Technical assessment or case study
• On-site or virtual interview with the hiring manager and team members
• Final decision and offer

Key Assessment Areas:

• Project Management skills and experience
• Communication and interpersonal skills
• Problem-solving and analytical skills
• Cultural fit and alignment with Optiv's values

Application Tips:

• Highlight relevant project management experience and achievements in your resume.
• Tailor your cover letter to demonstrate your understanding of the role and your fit with Optiv's company culture.
• Prepare for behavioral and situational interview questions focusing on your project management skills and experiences.

ATS Keywords: Project Management, Client Engagement, Risk Management, Resource Utilization, Project Planning, Stakeholder Communication, Information Security, Professional Services

ASSUMPTION: Optiv's interview process is designed to assess candidates' technical skills, cultural fit, and alignment with the company's values and mission.

🛠️ Tools & Technologies

• Project Management tools (e.g., Microsoft Project, Jira, Asana)
• Collaboration and communication tools (e.g., Microsoft Office Suite, Slack, Zoom)
• Information security tools and platforms (e.g., SIEM systems, threat intelligence feeds, vulnerability scanners)

ASSUMPTION: The specific tools and technologies used may vary depending on the projects and clients the candidate works with.

👔 Cultural Fit Considerations

Company Values:

• Secure Greatness
• Customer Obsessed
• One Team
• Innovate and Adapt
• Do the Right Thing

Work Style:

• Collaborative and team-oriented
• Adaptable and responsive to changing project needs
• Results-driven and focused on delivering client value

Self-Assessment Questions:

• Do you have a proven track record of driving project progress and delivering results in a customer-facing role?
• Are you comfortable working in a dynamic and collaborative team environment?
• Do you possess strong communication, problem-solving, and analytical skills?

ASSUMPTION: Optiv values candidates who align with their company values and possess the skills and work style required to succeed in the role.

⚠️ Potential Challenges

• Managing multiple projects simultaneously, each with its own set of stakeholders and priorities.
• Working in a fast-paced and dynamic environment, requiring adaptability and flexibility.
• Dealing with potential risks and issues, and developing mitigation plans accordingly.
• Balancing on-site presence and remote work, ensuring effective communication and collaboration with team members and clients.

ASSUMPTION: These challenges can be overcome by strong project management skills, effective communication, and a proactive approach to risk management.

📈 Similar Roles Comparison

• Compared to other project management roles, this position places a stronger emphasis on client engagement and information security.
• In the information security industry, this role offers a unique blend of project management and client-facing responsibilities.
• Career progression in this role could lead to senior project management positions or specialized information security roles within Optiv.

ASSUMPTION: This role offers a unique combination of project management and information security responsibilities, providing an attractive opportunity for professionals seeking to grow their careers in this field.

📝 Sample Projects

• Managing a large-scale information security implementation project for a Fortune 500 company, coordinating with multiple stakeholders and ensuring project timelines and resource utilization.
• Developing and executing a risk management plan for a mid-sized organization, identifying potential threats and vulnerabilities and implementing mitigation strategies.
• Leading a project to migrate an organization's on-premises infrastructure to a cloud-based solution, managing the project timeline, resources, and stakeholder communication.

ASSUMPTION: These sample projects illustrate the diverse and challenging nature of the work involved in this role, requiring strong project management skills and adaptability.

❓ Key Questions to Ask During Interview

• Can you describe the typical projects I would be working on in this role, and what the team structure looks like?
• How does Optiv support the professional development and growth of its employees?
• What is the company culture like, and how does it support work-life balance?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does Optiv approach diversity, equity, and inclusion, and what initiatives are in place to support these values?

ASSUMPTION: These questions demonstrate your interest in the role, the company, and your commitment to ensuring a strong fit with Optiv's values and culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://optiv.wd5.myworkdayjobs.com/Optiv_Careers/job/Bangalore-Karnataka/Client-Engagement-Specialist_2025-12493-1
• Tailor your resume to highlight relevant project management experience and skills.
• Write a cover letter explaining your interest in the role and how your background and skills make you a strong fit for Optiv.
• Prepare for the interview by researching Optiv's company culture, values, and recent projects.
• Follow up with the hiring manager or HR representative within a week after submitting your application to express your interest and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.