📌 Core Information
🔹 Job Title: Client Growth Associate
🔹 Company: Lloyds Banking Group
🔹 Location: Basildon or Leeds
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: 2025-07-11
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (2 days per week in the office)
🚀 Job Overview
Key aspects of this role include:
- Supporting clients in achieving their business goals through tailored solutions
- Analyzing data and customer insights to understand and address customer needs and attrition
- Collaborating with colleagues to devise and deliver winning strategies based on data insights
- Working in a hybrid environment, spending at least two days per week in the office
ASSUMPTION: This role requires a balance of customer service, data analysis, and strategic thinking. The hybrid work arrangement offers flexibility while ensuring collaboration and teamwork.
📋 Key Responsibilities
✅ Reacting to inbound customer calls to support clients requiring rate reviews or account closures
✅ Proactively calling existing merchants to review and position new contracts and enhance solutions
✅ Analyzing data and customer insights to understand and deploy strategies related to customer attrition and needs
✅ Working with colleagues to devise and deliver winning strategies based on data insights
ASSUMPTION: The role involves a mix of reactive and proactive customer support, data analysis, and strategic planning. Strong communication and interpersonal skills are essential for success.
🎯 Required Qualifications
Education: Not specified (Assumed: High school diploma or equivalent)
Experience: Proven experience in a client-facing role, preferably within a growth or business development team
Required Skills:
- Strong communication and interpersonal skills
- Ability to understand and address client needs with tailored solutions
- Excellent organizational skills and attention to detail
- Proactive and results-driven attitude with a commitment to exceptional customer service
- Good understanding of merchant services
Preferred Skills:
- Experience in the financial services industry
- Familiarity with data analysis tools
ASSUMPTION: While not explicitly stated, a high school diploma or equivalent is assumed for this role. Relevant industry experience is highly valued.
💰 Compensation & Benefits
Salary Range: £29,460 - £31,010 per year
Benefits:
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- Discounted shopping
- 24 days’ holiday, with bank holidays on top
- Range of wellbeing initiatives and generous parental leave policies
Working Hours: Full-time (37.5 hours per week)
ASSUMPTION: The salary range is provided by the employer and is considered competitive for the role and industry. Benefits are comprehensive and support work-life balance.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. Lloyds Banking Group is one of the largest financial services groups in the UK, offering a wide range of banking and financial services to personal and business customers.
Company Size: 10,001+ employees. As a large organization, Lloyds Banking Group offers numerous opportunities for career growth and development.
Founded: 1765. Lloyds Banking Group has a long history and a strong brand presence in the UK financial services market.
Company Description:
- Purpose-driven: Helping Britain prosper by creating a more sustainable and inclusive future for people and businesses
- Values-led culture: Committed to building a truly inclusive workplace where all colleagues have the opportunity to make a real difference
- Focus on innovation and digital transformation: Shaping the financial services of the future while supporting customers' changing needs
Company Specialties:
- Retail banking
- Commercial banking
- Life insurance and pensions
- Investment banking and wealth management
Company Website: www.lloydsbankinggroup.com
ASSUMPTION: Lloyds Banking Group is a well-established and reputable financial services organization with a strong focus on innovation, customer service, and employee development.
📊 Role Analysis
Career Level: Mid-level. This role offers opportunities for career growth and development within the organization.
Reporting Structure: The Client Growth Associate reports to the Cardnet Growth Team and works closely with colleagues across the business.
Work Arrangement: Hybrid. The role requires spending at least two days per week in the office, with the remaining days worked remotely.
Growth Opportunities:
- Progression within the Cardnet Growth Team or related departments
- Broadening of skills and experience through collaboration with colleagues across the business
- Access to learning and development opportunities to support career growth
ASSUMPTION: This role offers opportunities for career progression and skill development within a large and diverse organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspaces with a focus on agile working.
Office Location(s): Basildon Phoenix Business Park or Leeds Wellington Place
Geographic Context:
- Basildon: Located in Essex, with easy access to London and other major cities
- Leeds: Located in West Yorkshire, with a vibrant city center and strong business community
Work Schedule: Full-time, with a hybrid work arrangement (2 days per week in the office)
ASSUMPTION: Both office locations offer modern, collaborative workspaces with a focus on agile working. The hybrid work arrangement provides flexibility while ensuring collaboration and teamwork.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening
- Face-to-face interview with the hiring manager and/or team members
- Final interview or assessment
Key Assessment Areas:
- Communication and interpersonal skills
- Customer service mindset
- Data analysis and problem-solving skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of merchant services and the financial services industry
- Showcase your ability to analyze data and customer insights to drive business growth
ATS Keywords: Client-facing, growth, business development, customer service, data analysis, merchant services, tailored solutions, strategic planning
ASSUMPTION: The application process for this role is likely to involve multiple stages, with a focus on assessing communication, customer service, and data analysis skills.
🛠️ Tools & Technologies
- Customer relationship management (CRM) software
- Data analysis and visualization tools (e.g., Excel, Power BI)
- Communication and collaboration tools (e.g., Microsoft Teams, email)
ASSUMPTION: The tools and technologies required for this role are standard for the financial services industry and will be provided by the employer.
👔 Cultural Fit Considerations
Company Values:
- Helping Britain prosper
- Putting customers first
- Doing the right thing
Work Style:
- Collaborative and supportive team environment
- Focus on agile working and innovation
- Commitment to diversity, inclusion, and wellbeing
Self-Assessment Questions:
- How do you demonstrate a commitment to helping customers prosper in your current role?
- Can you provide an example of a time when you used data analysis to drive business growth?
- How do you approach working collaboratively with colleagues to achieve shared goals?
ASSUMPTION: Lloyds Banking Group values a customer-focused, collaborative, and innovative work environment. Applicants should be able to demonstrate a strong commitment to these values and a willingness to contribute to a diverse and inclusive team.
⚠️ Potential Challenges
- Managing a high volume of inbound customer calls and maintaining a focus on exceptional customer service
- Balancing reactive customer support with proactive business development activities
- Adapting to a hybrid work arrangement and ensuring effective collaboration with colleagues
- Keeping up with industry trends and regulatory changes in the financial services sector
ASSUMPTION: This role presents both operational and strategic challenges that require strong communication, organizational, and data analysis skills to overcome.
📈 Similar Roles Comparison
- Unlike traditional sales or business development roles, this role focuses on customer retention and growth rather than new business acquisition
- While the role involves data analysis, it is more focused on understanding customer needs and trends rather than complex data modeling or statistical analysis
- Career progression opportunities may include moving into more senior roles within the Cardnet Growth Team or related departments, or exploring other areas of the business
ASSUMPTION: This role is unique in its focus on customer retention and growth, but offers opportunities for career progression and skill development within a large and diverse organization.
📝 Sample Projects
- Developing and implementing a new customer retention strategy based on data analysis and customer insights
- Collaborating with colleagues to enhance the customer experience and drive business growth
- Analyzing customer data to identify trends and opportunities for targeted marketing campaigns
ASSUMPTION: The projects associated with this role are likely to involve a mix of data analysis, customer service, and strategic planning to drive business growth and enhance the customer experience.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the broader organization?
- How does the company support the professional development and growth of its employees?
- Can you provide an example of a successful customer retention strategy implemented by the team?
- How does the company approach work-life balance and employee wellbeing?
ASSUMPTION: These questions are designed to help applicants better understand the role, the team, and the company culture, as well as to demonstrate their interest in and commitment to the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for the interview by researching the company, the role, and the industry
- Follow up with the hiring manager or recruiter after the interview to express your interest in the position and ask any remaining questions
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
