Client Growth & Relationship Manager

📌 Core Information

🔹 Job Title: Client Growth & Relationship Manager

🔹 Company: Sheridan St.

🔹 Location: Canada (Remote)

🔹 Job Type: Full-Time

🔹 Category: Client Management, Sales & Marketing

🔹 Date Posted: April 6, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Fully Remote

🚀 Job Overview

Key aspects of this role include:

• Driving client growth and success through daily check-ins and strategic planning
• Managing projects to ensure efficiency and on-time delivery
• Excelling in communication and collaboration using various digital tools
• Analyzing data and reporting ad performance directly to founders

ASSUMPTION: This role requires a high level of autonomy and proactivity, with a strong focus on client satisfaction and results-driven management.

📋 Key Responsibilities

✅ Conduct daily client check-ins to ensure clients are achieving results and address any concerns

✅ Manage projects to drive efficiency and meet deadlines

✅ Communicate effectively using various digital tools to keep projects on track

✅ Track key metrics, monitor ad performance, and report directly to the founders

✅ Collaborate with the team to ensure client satisfaction and project success

ASSUMPTION: This role involves a significant amount of client interaction and project management, requiring strong organizational skills and a client-centric mindset.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: 2-5 years of experience in client management, project management, or a related role

Required Skills:

• Proven track record in client management and relationship building
• Excellent project management skills with a focus on efficiency and results
• Strong communication skills, both written and verbal
• Proficient in using digital tools such as Slack, Zoom, and Google Drive
• Data-driven mindset with experience in performance tracking and analysis

Preferred Skills:

• Experience in the real estate industry or ad sales training
• Familiarity with CRM software and marketing automation tools
• Demonstrated ability to work remotely and manage time effectively

ASSUMPTION: Candidates with experience in client management, project management, or a related field, along with a strong client-centric mindset, will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: CAD 60,000 - 80,000 per year (Based on industry standards for similar roles in Canada)

Benefits:

• Work from anywhere with a fully remote team
• Income that matches effort, with opportunities for bonuses and raises based on performance

• Growth opportunities for A-players who prioritize their development

Working Hours: Full-time (40 hours per week), with flexible scheduling to accommodate different time zones

ASSUMPTION: The salary range is estimated based on industry standards for similar roles in Canada, with a focus on prioritizing A-players and giving them opportunities to grow within the company.

📌 Applicant Insights

🔍 Company Context

Industry: Online Media, specifically focused on ad & sales training for real estate agents

Company Size: 11-50 employees, with a fast-growing and dynamic work environment

Founded: 2015, with a rebrand to Sheridan St. in 2022

Company Description:

• Sheridan St. is an ad & sales training company that helps real estate agents dominate their markets
• The company prioritizes A-players and invests in their growth and development
• Sheridan St. offers a fully remote work environment with a focus on performance over pointless meetings

Company Specialties:

• Social media management
• Video production
• Agency services
• Web design
• Graphic design
• SEO & SEM
• Marketing and digital strategies

Company Website: https://www.studioptbo.com

ASSUMPTION: Sheridan St. is a growing company with a strong focus on client success and employee development, making it an attractive opportunity for driven and ambitious professionals.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and leadership

Reporting Structure: Reports directly to the founders, with close collaboration with the team

Work Arrangement: Fully remote, with a focus on performance and results over meeting attendance

Growth Opportunities:

• Advancement to a leadership role within the company
• Expansion of responsibilities based on performance and interest
• Opportunities to learn and develop new skills through on-the-job training and mentorship

ASSUMPTION: This role offers significant growth opportunities for the right candidate, with a strong focus on performance and development.

🌍 Location & Work Environment

Office Type: Fully remote, with no physical office location

Office Location(s): Canada (Remote)

Geographic Context:

• Canada has a diverse and multicultural population, with a strong focus on work-life balance
• The real estate industry in Canada is competitive and offers numerous growth opportunities
• Remote work is increasingly popular in Canada, with many companies offering flexible work arrangements

Work Schedule: Full-time (40 hours per week), with flexible scheduling to accommodate different time zones

ASSUMPTION: The fully remote work environment offers candidates the opportunity to work from anywhere in Canada, with a strong focus on performance and results.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the hiring manager
• In-depth interview with the founders
• Final decision and offer

Key Assessment Areas:

• Client management skills and experience
• Project management skills and experience
• Communication and collaboration skills
• Data-driven mindset and analytical skills
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your client management, project management, and communication skills
• Demonstrate your understanding of the real estate industry and ad sales training
• Showcase your data-driven mindset and analytical skills through specific examples
• Highlight your ability to work remotely and manage your time effectively

ATS Keywords: Client Management, Project Management, Communication, Data Analysis, Problem Solving, Leadership, Ownership, Customer Service, Proactivity, Coaching, Creativity, Efficiency, Performance Tracking, Remote Work, Team Collaboration, Strategic Thinking

ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on client management, project management, and communication skills.

🛠️ Tools & Technologies

• Slack
• Zoom
• Google Drive
• CRM software (if applicable)
• Marketing automation tools (if applicable)

ASSUMPTION: The tools and technologies required for this role are primarily digital and focused on communication, collaboration, and project management.

👔 Cultural Fit Considerations

Company Values:

• Client-centric
• Results-driven
• Growth-focused
• Performance-based
• Remote-friendly

Work Style:

• Autonomous and self-driven
• Proactive and problem-solving
• Collaborative and team-oriented
• Data-driven and analytical
• Adaptable and flexible

Self-Assessment Questions:

• Do you thrive in a remote work environment with a high degree of autonomy?
• Are you comfortable managing clients and projects with minimal supervision?
• Do you have a strong client-centric mindset and a focus on results?
• Are you proactive and comfortable working independently?
• Do you have strong communication and collaboration skills?

ASSUMPTION: Sheridan St. values candidates who are autonomous, proactive, and client-centric, with a strong focus on results and performance.

⚠️ Potential Challenges

• Managing clients and projects remotely, with a high degree of autonomy
• Adapting to a fast-growing company with a dynamic work environment
• Balancing multiple priorities and deadlines in a remote work setting
• Developing a strong understanding of the real estate industry and ad sales training

ASSUMPTION: This role may present challenges related to remote work, client management, and industry-specific knowledge, but offers significant growth opportunities for the right candidate.

📈 Similar Roles Comparison

• This role is similar to a Client Success Manager or Account Manager, with a focus on client satisfaction and project management
• Unlike other roles, this position offers a high degree of autonomy and a strong focus on results and performance
• Career paths for this role may include advancement to a leadership position or expansion of responsibilities based on performance

ASSUMPTION: This role is similar to other client management and project management positions, but offers a unique focus on results and performance, with significant growth opportunities for the right candidate.

📝 Sample Projects

• Developing and implementing a client onboarding process to improve client satisfaction and retention
• Analyzing client data to identify trends and opportunities for improved performance
• Managing a project to improve the efficiency of the company's ad sales training process

ASSUMPTION: These sample projects are designed to highlight the key responsibilities and required skills for this role, with a focus on client management, project management, and data analysis.

❓ Key Questions to Ask During Interview

• How does Sheridan St. support the growth and development of its employees?
• What are the key priorities for this role in the first 90 days?
• How does Sheridan St. measure success for this role, and what are the key performance indicators?
• What are the biggest challenges facing the company, and how can this role help address them?
• How does Sheridan St. foster a positive and inclusive remote work environment?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company, and the work environment, with a focus on growth, performance, and cultural fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your client management, project management, and communication skills
• Prepare for your interview by researching the company and industry, and practicing your responses to common interview questions
• Follow up with the hiring manager after your interview to express your interest in the role and ask any remaining questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.