🔹 Job Title: Client Service Account Manager II - Player Coach
🔹 Company: Chase - Candidate Experience Page
🔹 Location: Manila, Manila, Philippines
🔹 Job Type: On-site
🔹 Category: 💼 Account Management
🔹 Date Posted: Fri Mar 28 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role emphasizes on coaching and development within a team to elevate client relations and service performance. In-depth industry knowledge is presumed essential for managing a diverse client portfolio.
✅ Oversee and provide direct support for a specific portfolio of clients.
✅ Act as a point of escalation and resolution for service issues.
✅ Coach and monitor service delivery performance to ensure client satisfaction.
✅ Provide strategic direction to build a winning team culture.
✅ Identify training opportunities for career development.
ASSUMPTION: Responsibilities may include direct client interactions along with managerial oversight, suggesting a dual role that combines direct client service with leadership duties.
Education: Not specified
Experience: Minimum of 5+ years of relevant industry and/or functional experience
Required Skills:
Preferred Skills:
ASSUMPTION: Preferred skills might include prior experience in financial services or specific certifications related to client management, although not explicitly mentioned.
Salary Range: Not specified
Benefits:
Working Hours: 40 hours per week, with possible requirement for flexibility
ASSUMPTION: Standard industry benefits are assumed; specific details could vary and should be verified during the interview.
Industry: Financial Services
Company Size: Large multinational corporation, offering varied opportunities for advancement and development
Founded: Not specified
Company Description:
Company Specialties:
Company Website: https://jpmc.fa.oraclecloud.com:443/hcmUI/CandidateExperience/
ASSUMPTION: General information on the company's operations and reach is inferred due to lack of specifics provided in the original listing.
Career Level: Mid to senior-level management position
Reporting Structure: Reports to a Client Service Industry Segment or Team Lead
Work Arrangement: On-site, with regular team interactions and potential occasional external meetings
Growth Opportunities:
ASSUMPTION: Role might offer growth in strategic oversight and enhanced industry influence, based on typical industry progression paths.
Office Type: Corporate office setting
Office Location(s): Manila, Philippines
Geographic Context:
Work Schedule: Standard 9-5 with possible need for flexibility based on client demands
ASSUMPTION: Location assumptions are based on common characteristics of Manila's business districts where many MNCs are headquartered.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Client Service, Team Leadership, Compliance, Treasury Products
ASSUMPTION: Interview insights are inferred based on common practices in the financial services industry for similar roles.
ASSUMPTION: Tools are typical of industry standards necessary for effective client management and service delivery.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Values and work style considerations are inferred from typical expectations within multinational bank cultures.
ASSUMPTION: Challenges are inferred from common industry issues faced by similar roles.
ASSUMPTION: Comparisons are based on typical role descriptions and responsibilities within account management roles.
ASSUMPTION: Projects are conceptual based on common initiatives within account management teams.
ASSUMPTION: Questions are designed to help candidates understand role expectations and cultural fit.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.