🔹 Job Title: Client Service Coordinator
🔹 Company: Banfield Pet Hospital
🔹 Location: United States
🔹 Job Type: On-site
🔹 Category: Veterinary Services
🔹 Date Posted: Sun Mar 30 2025
🔹 Experience Level: 0-2 Years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role requires strong organizational and customer service skills to manage the hospital's client flow effectively and maintain a high level of service.
✅ Live and exemplify the Five Principles of Mars, Inc. within oneself and the team.
✅ Actively recruit new clients and ensure optimal client and pet flow.
✅ Maximize hospital productivity through efficient service and support of wellness plan clients.
✅ Educate clients on preventive care, health needs, and hospital services.
✅ Manage client documentation and assist with incoming and outgoing clients efficiently.
✅ Maintain accurate financial records and execute administrative duties as needed.
✅ Perform other duties as assigned.
ASSUMPTION: The position may require multitasking and handling various administrative and customer service tasks simultaneously.
Education: High School Diploma or equivalent preferred.
Experience: At least one year of related customer service experience preferred. Medical terminology knowledge is advantageous.
Required Skills:
Preferred Skills:
ASSUMPTION: The job likely requires a certain comfort level with animals, as the position involves direct interaction with pets.
Salary Range: Not specified. Industry context suggests a range typically seen in customer service roles in veterinary settings.
Benefits:
Working Hours: The position may often require more than 40 hours per week, including weekends and evenings.
ASSUMPTION: Benefits likely include those common in large veterinary health practices, but specifics should be confirmed with the employer.
Industry: Veterinary Services
Company Size: 10,001+ employees, offering robust career development resources.
Founded: 1955, reflecting a long history in veterinary care.
Company Description:
Company Specialties:
Company Website: https://banfield.com
ASSUMPTION: The company’s large size suggests extensive support and career advancement opportunities.
Career Level: Entry to Mid-level, depending on prior experience.
Reporting Structure: Likely reports to a local hospital manager or equivalent.
Work Arrangement: Full-time, on-site with variable scheduling.
Growth Opportunities:
ASSUMPTION: Progress within the company might be supported by additional training programs.
Office Type: Veterinary Hospital Environment
Office Location(s): Primary location in West Town Knoxville, with potential travel to other sites.
Geographic Context:
Work Schedule: Includes weekends and evenings depending on hospital needs.
ASSUMPTION: The role requires the flexibility to adapt to a dynamic work schedule, given the nature of pet healthcare.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Client Service, Veterinary Care, Customer Relations, Animal Handling
ASSUMPTION: Emphasizing customer service experience and affinity for animals in applications likely beneficial.
ASSUMPTION: Familiarity with general administrative software is useful; specific training provided on industry-specific tools.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Success in this role likely depends on genuine passion for animal care and excellent interpersonal skills.
ASSUMPTION: Training on stress management and client interaction would be beneficial.
ASSUMPTION: Those with backgrounds in customer service or medical administration might find similarities helpful in transitioning to this role.
ASSUMPTION: Practical project management experience can be an asset in improving client service operations.
ASSUMPTION: These questions are designed to gather insights on integration with the team, role expectations, and career growth opportunities.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.