Client Service Manager

📌 Core Information

🔹 Job Title: Client Service Manager

🔹 Company: MGA Homecare

🔹 Location: Nashville, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Developing and managing relationships with clients and field staff
• Ensuring client satisfaction and increasing retention
• Overseeing non-clinical care provision aspects
• Facilitating effective communication and problem-solving

ASSUMPTION: This role requires effective management skills and the ability to navigate healthcare operational challenges to ensure client satisfaction.

📋 Key Responsibilities

✅ Establish effective communication and critical thinking to resolve non-clinical issues

✅ Accompany Clinical Case Manager on recertification visits

✅ Build and maintain strong client/family relationships

✅ Create and manage client-specific staffing schedules

✅ Document and log all non-clinical complaints and communications

✅ Collaborate with recruiting to meet staffing needs

✅ Verify service authorizations and hours utilization

✅ Understand payer source requirements and policy adherence

✅ Participate in after-hours on-call rotation

✅ Monitor eCharts, coverage, and profit margins

ASSUMPTION: The emphasis on documentation and collaboration implies a need for detailed organizational skills and effective teamwork.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum 2 years in a customer service role; 1 year in management preferred

Required Skills:

• Customer service excellence
• Organizational and decision-making skills
• Communication and problem-solving abilities

Preferred Skills:

• Experience in healthcare settings
• Familiarity with staffing and scheduling

ASSUMPTION: Experience in healthcare or related industries would be beneficial in the context of MGA Homecare's services.

💰 Compensation & Benefits

Salary Range: Base salary of $55,000 with weekly pay

Benefits:

• Health, Dental & Vision Coverage
• 401(k) retirement plan
• Paid Time Off (PTO) and 7 Company Paid Holidays

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Benefits are designed to support long-term employee retention and wellbeing, reflecting industry standards.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care

Company Size: 1,001-5,000 employees, suggesting a large organization with diverse roles and functions

Founded: 1992, indicating a well-established company in its industry

Company Description:

• Provides comprehensive home healthcare services
• Dedicated to high-quality patient care with a compassionate approach
• Expanding services to meet the needs of pediatric patients with disabilities

Company Specialties:

• Pediatric & Adult PDN Services
• Speech, Physical, and Occupational Therapy
• Applied Behavior Analysis for developmental disorders

Company Website: http://www.mgahomecare.com

ASSUMPTION: The company’s expansion and strong reputation suggest ample opportunities for professional growth and advancement.

📊 Role Analysis

Career Level: Mid-level, implying a degree of autonomy and responsibility

Reporting Structure: Reports to Client Services Supervisor, Director of Operations, or Administrator

Work Arrangement: On-site in Nashville, providing direct client interaction

Growth Opportunities:

• Leadership roles within the Client Service department
• Opportunities to transition to operations management
• Increased responsibility and autonomy with experience

ASSUMPTION: Growth would likely align with expanding skills in client relations and operational management within a healthcare setting.

🌍 Location & Work Environment

Office Type: Dedicated, on-site healthcare environment

Office Location(s): 3010 West End Ave, Suite 500, Nashville, Tennessee

Geographic Context:

• Centrally located for access to local healthcare facilities
• Part of a network of locations across multiple states
• Offers rich cultural and recreational opportunities

Work Schedule: Standard business hours with occasional after-hours responsibilities

ASSUMPTION: The operation in Nashville hints at a bustling environment suited for proactive and flexible employees.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Phone or video interview
• In-person interview with team leads

Key Assessment Areas:

• Client relationship management skills
• Organizational and problem-solving abilities
• Ability to adapt to dynamic healthcare environments

Application Tips:

• Highlight relevant customer service and management experience
• Demonstrate knowledge of healthcare operations or client service management
• Prepare to discuss specific examples of problem-solving and team collaboration

ATS Keywords: Client Service, Relationship Management, Healthcare, Communication, Problem Solving

ASSUMPTION: The application process is designed to filter candidates who thrive in client-focused and operationally complex environments.

🛠️ Tools & Technologies

• Client relationship management software
• Scheduling and staffing software
• Healthcare documentation systems

ASSUMPTION: Familiarity with standard office software and specialized healthcare tools is beneficial for this role.

👔 Cultural Fit Considerations

Company Values:

• Compassionate care
• Integrity and ethical practice
• Inclusivity and personalized service

Work Style:

• Proactive and service-oriented
• Adaptable in dynamic scenarios
• Collaborative yet independently driven

Self-Assessment Questions:

• Do you excel in a client-focused environment?
• How do you handle operational challenges?
• Are you comfortable with on-site duties and after-hours calls?

ASSUMPTION: The role suits individuals aligning with a proactive, service-driven, and ethically-minded work environment.

⚠️ Potential Challenges

• Maintaining client satisfaction within diverse populations
• Navigating complex scheduling and staffing needs
• Managing communication between various stakeholders
• Keeping up with documentation and policy adherence

ASSUMPTION: Challenges arise primarily from balancing client needs with operational efficiency and policy constraints.

📈 Similar Roles Comparison

• Roles in larger healthcare providers may feature more structured processes
• Smaller companies might allow more autonomy in decision-making
• Client service roles in non-healthcare industries may have differing client interaction expectations

ASSUMPTION: The scope of responsibilities here is comparable to similar client service management roles in other healthcare settings.

📝 Sample Projects

• Implementing a new staffing procedure to enhance efficiency
• Developing client communication plans to improve satisfaction
• Creating documentation templates for better record-keeping

ASSUMPTION: Projects will focus on enhancing service quality and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently facing the team?
• How is success measured for this position?
• Can you provide examples of career progression within the company?
• What systems are in place to ensure client feedback is actioned?
• How does the company uphold its values in daily operations?

ASSUMPTION: These questions will aid in understanding the operational and cultural environment at MGA Homecare.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience and skills
• Include a cover letter expressing alignment with company values
• Be ready to provide references if required
• Contact HR for any questions about the application process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.