Client Service Officer Card Specialist

📌 Core Information

🔹 Job Title: Client Service Officer Card Specialist

🔹 Company: Enterprise Bank & Trust

🔹 Location: St. Louis, Missouri, United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing support for debit and credit card services
• Handling client inquiries and issue resolution
• Executing maintenance requests and monitoring transactions
• Ensuring compliance with bank policies and procedures

ASSUMPTION: It is assumed that the role requires interaction with both retail and business clients based on the mention of "supporting clients" in a banking context.

📋 Key Responsibilities

✅ Respond to high volume of calls regarding debit and credit card inquiries, including issue resolutions and troubleshooting

✅ Manage internal and external communications related to card inquiries

✅ Process card maintenance requests like status changes, address updates, and travel notifications

✅ Assist with monitoring debit card temporary limit cases and dispute submissions

✅ Collaborate with Lead Debit Card Specialist for settlement reconciliations and transaction reports

✅ Act as an escalation point for debit card issues from various teams

✅ Maintain and understand compliance with the bank's policies and regulations

✅ Perform other assigned duties as necessary

ASSUMPTION: The role may require cross-departmental collaboration given the involvement with Lead Debit Card Specialist and other internal teams.

🎯 Required Qualifications

Education: High school diploma or general education degree

Experience: Minimum of 2 years in the financial services industry; customer service experience required

Required Skills:

• Organizational skills
• Ability to multitask efficiently
• Excellent communication skills

Preferred Skills:

• Previous debit or credit card experience

ASSUMPTION: It is assumed strong customer service skills are essential, as indicated by the emphasis on support in the job description.

💰 Compensation & Benefits

Salary Range: Not specified; typically, competitive salaries are offered in similar financial services roles.

Benefits:

• Annual paid volunteer time off
• Charitable-matching opportunities
• Professional growth opportunities

Working Hours: 40 hours per week

ASSUMPTION: The benefits reflect the company culture of supporting communities and career development, typical in a "Best Bank to Work For".

📌 Applicant Insights

🔍 Company Context

Industry: Banking and Financial Services

Company Size: 1,001-5,000 employees

Founded: 1988

Company Description:

• Empowering private businesses to achieve success
• Securing financial futures for families
• Investing in communities for a better quality of life

Company Specialties:

• Commercial and Industrial Lending
• Credit Cards
• Merchant Processing

Company Website: https://www.enterprisebank.com

ASSUMPTION: The company’s emphasis on community suggests a potential for engaging work experiences reflective of its entrepreneurial spirit.

📊 Role Analysis

Career Level: Mid-level position suitable for applicants with specific financial services experience

Reporting Structure: Reports to Lead Debit Card Specialist

Work Arrangement: On-site position

Growth Opportunities:

• Potential for internal career progression
• Opportunities for professional development
• Possibility to move into specialist or leadership roles

ASSUMPTION: Given the bank’s awards for being a great place to work, career advancement is likely encouraged and supported.

🌍 Location & Work Environment

Office Type: Traditional bank office setting

Office Location(s): St. Louis, MO, with branches in multiple states

Geographic Context:

• Located in the financial hub of Missouri
• Part of a growing community with vibrant business activities
• Close proximity to cultural and recreational activities

Work Schedule: Standard banking hours with potential for some flexibility

ASSUMPTION: The work environment is likely structured but supportive, aligning with banking standards and community focus.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Behavioral interview
• Technical assessment (if applicable)

Key Assessment Areas:

• Customer service skills
• Technical aptitude
• Problem-solving abilities

Application Tips:

• Highlight previous customer service experience
• Emphasize organizational skills and multitasking abilities
• Prepare to discuss past problem-solving scenarios

ATS Keywords: Customer service, Financial services, Debit and credit cards

ASSUMPTION: The process includes assessing the candidate’s ability to handle high-pressure customer interactions smoothly.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Banking systems navigation
• Google applications

ASSUMPTION: Technical proficiency is critical for handling various digital systems used within the bank.

👔 Cultural Fit Considerations

Company Values:

• Commitment to community
• Integrity in all interactions
• Empowerment of employees

Work Style:

• Collaborative team environment
• Focused on client satisfaction
• Proactive approach to problem-solving

Self-Assessment Questions:

• How do you handle high call volumes while maintaining quality service?
• Can you provide examples of process improvements you've initiated?
• What motivates you to work in a community-focused bank?

ASSUMPTION: A candidate's alignment with ethical practices and community involvement is likely valuable to this bank.

⚠️ Potential Challenges

• Managing high volumes of client inquiries
• Keeping up with rapid changes in financial technologies
• Ensuring compliance amidst evolving regulations
• Balancing multiple tasks and priorities

ASSUMPTION: The role may come with the challenge of adapting quickly to technology updates and regulation changes.

📈 Similar Roles Comparison

• Client Service Representative in other industries focusing on financial services
• Bank Teller with expanded responsibilities towards debit and credit card systems
• Customer Support Specialist in fintech environments

ASSUMPTION: Comparisons help visualize the wider scope of client service roles beyond traditional banking.

📝 Sample Projects

• Streamlining card issuance processes
• Developing client communication templates for faster response times
• Designing a customer feedback mechanism for card services

ASSUMPTION: Projects likely focus on process efficiency and client experience enhancements.

❓ Key Questions to Ask During Interview

• What is the typical career progression for this role?
• How does the bank measure success for this position?
• What are the most common challenges faced by the team?
• Can you provide more details on the training provided?
• How does the company support community involvement?

ASSUMPTION: Insightful questions reflect preparedness and genuine interest in the organization’s values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Enterprise Bank & Trust career page
• Ensure your resume highlights key skills related to customer service and financial services
• Prepare thorough responses for potential behavioral interview questions
• Demonstrate your technical adaptability, possibly through examples from past roles
• Follow up on your application status within two weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.