Client Service Representative, 15 hours - Sunderland, ON

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📌 Core Information

🔹 Job Title: Client Service Representative, 15 hours

🔹 Company: CIBC

🔹 Location: Southwick, Sunderland, United Kingdom

🔹 Job Type: On-site

🔹 Category: Banking

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing first-line support to clients in a fast-paced Banking Center.
• Utilizing knowledge of financial services products to assist clients with banking needs.
• Proactively connecting clients with the appropriate team members to achieve their financial goals.
• Being flexible to work varied hours including evenings and weekends.

ASSUMPTION: This job description assumes a focus on customer service and engagement as central to the role, given the emphasis on client interaction within the banking center environment.

📋 Key Responsibilities

✅ Assist clients with day-to-day banking needs.

✅ Provide meaningful interactions to enhance client experiences.

✅ Connect clients with CIBC team members for comprehensive service.

✅ Address client issues and collaborate on solutions.

ASSUMPTION: The responsibilities reflect a typical customer-facing role in the banking sector, focusing on service excellence and personalized client interactions.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a relevant field

Required Skills:

• Customer Engagement
• Problem Solving
• Teamwork

Preferred Skills:

• Previous experience in the banking industry
• Familiarity with banking technology applications

ASSUMPTION: The role assumes that skills in client service and problem-solving are critical for success, especially with direct client interactions regarding their financial needs.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Competitive salary
• Incentive pay
• Banking benefits & employee share purchase plan

Working Hours: 15 hours per week, with flexibility to work across various banking centers

ASSUMPTION: Compensation is competitive and includes typical banking sector perks, although specifics need to be confirmed by applicants.

📌 Applicant Insights

🔍 Company Context

Industry: Banking is a robust industry offering wide-ranging services including retail and business banking.

Company Size: 10,001+ employees, providing stability and diverse opportunities for career development.

Founded: Company foundation date not specified

Company Description:

• Focused on client success with reliable financial products.
• Encourages innovation and teamwork.
• Recognized as a top employer.

Company Specialties:

• Retail Banking
• Business Banking
• Wealth Management

Company Website: http://www.cibc.com

ASSUMPTION: The company's large size suggests a diverse working environment with ample resources for employee support and development.

📊 Role Analysis

Career Level: Entry to junior level, ideally suited for those starting their professional journey.

Reporting Structure: Likely reports to a Banking Center supervisor or manager.

Work Arrangement: Primarily on-site to support in-person client needs.

Growth Opportunities:

• Opportunity to progress within the banking center operations.
• Potential to specialize in financial products or client relationship management.
• Access to CIBC's training programs for skill enhancement.

ASSUMPTION: The role offers growth potential within client service and banking operations, supported by CIBC's commitment to employee development.

🌍 Location & Work Environment

Office Type: On-site within a banking center

Office Location(s): Various locations within Southwick, Sunderland, United Kingdom

Geographic Context:

• Located in Sunderland, a key area for banking services.
• Accessibility of several banking centers to serve a broad client base.
• Urban setting offers diverse client interactions and engagement.

Work Schedule: Must be flexible to accommodate banking center hours, including evenings and weekends as required.

ASSUMPTION: The on-site nature emphasizes the importance of personal client interactions, along with the need for proximity to multiple banking centers.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial HR screening call
• Face-to-face interview with the banking center manager

Key Assessment Areas:

• Client service aptitude
• Problem-solving capabilities
• Ability to work flexible hours

Application Tips:

• Highlight experience in customer service roles.
• Demonstrate flexibility and adaptability skills.
• Emphasize communication and problem-solving abilities.

ATS Keywords: Client Service, Customer Engagement, Problem Solving, Flexibility

ASSUMPTION: The interview process is geared towards evaluating interpersonal skills and adaptability to diverse banking demands.

🛠️ Tools & Technologies

• CIBC mobile banking applications
• Standard banking software systems
• Client relationship management tools

ASSUMPTION: Candidates may need proficiency in banking tech solutions as modern banking highly integrates digital tools for client management.

👔 Cultural Fit Considerations

Company Values:

• Trust
• Teamwork
• Accountability

Work Style:

• Client-focused approach
• Strong collaborative skills
• Adaptability to changes and new challenges

Self-Assessment Questions:

• Can I adapt to a fast-paced banking environment?
• How do I prioritize customer needs?
• Am I comfortable with continuous learning and adaptation?

ASSUMPTION: Cultural fit involves aligning with CIBC's values and exhibiting strong client service orientation.

⚠️ Potential Challenges

• Managing high client volume during peak hours
• Balancing multiple banking tasks simultaneously
• Staying updated with new banking technologies
• Variable work schedule, including nights and weekends

ASSUMPTION: Challenges generally revolve around adapting to an intensive client service role with flexible scheduling demands.

📈 Similar Roles Comparison

• Comparatively more client interaction than back-end banking positions.
• Flexibility required is higher compared to standard office roles.
• Similar entry-level access and potential for growth within the financial services domain.

ASSUMPTION: Similar roles in other banks will share core responsibilities, but CIBC's emphasis on values may differ slightly.

📝 Sample Projects

• Client account management initiatives
• Community financial literacy events
• Technology enhancement workshops for clients

ASSUMPTION: Projects may involve direct client engagement, aiming to improve service delivery and community engagement.

❓ Key Questions to Ask During Interview

• What are the main challenges faced in the banking center?
• How does CIBC support career development for client service representatives?
• What are the team dynamics like within the banking center?
• What technologies and tools will I be expected to use daily?
• How does CIBC cultivate a culture of teamwork and accountability?

ASSUMPTION: These questions are formulated to understand the support structures in place and the company's cultural integration into daily operations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an HR screening and technical assessments
• Anticipate a personality or cultural fit evaluation
• Gather relevant references highlighting customer service skills
• Demonstrate knowledge of CIBC's services and technology during the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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