Client Service Representative

📌 Core Information

🔹 Job Title: Client Service Representative

🔹 Company: 6ix Management

🔹 Location: Pickering, Ontario, Canada

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers to provide world-class service
• Representing client brands and delivering product knowledge
• Nurturing authentic customer relationships
• Working in a professional and diverse environment

ASSUMPTION: The job is focused on building competencies in customer interaction and relationship management, essential for roles in service-driven industries, reflecting the company's emphasis on professional growth and diversity.

📋 Key Responsibilities

✅ Lead from the front to represent clients’ brands and provide information on services and products

✅ Exhibit excellent communication skills with existing and potential consumers

✅ Ensure customer satisfaction through proactive support and active listening

✅ Identify opportunities to enhance the selling process

✅ Manage difficult customer situations with a solution-focused approach

✅ Oversee the sale completion process, including order status and product/service installation

✅ Attend meetings for updates on products, services, and promotions

✅ Work independently and as part of a team with minimum direction

ASSUMPTION: Responsibilities inferred from job description suggest the role requires collaborative effort and adaptability, likely due to dynamic client engagement and service delivery scenarios those positions face.

🎯 Required Qualifications

Education: Diploma/Degree in Communications, Business, or Advertising is preferred

Experience: Previous experience in customer service positions is an asset

Required Skills:

• Excellent interpersonal, oral, and written communication skills
• Punctual time management and strong organizational skills
• Efficient email management and basic CRM system understanding

Preferred Skills:

• Conflict resolution and negotiation abilities
• Creative problem-solving and adaptability to changing priorities

ASSUMPTION: Qualifications emphasize a blend of communication, organizational, and technical skills likely necessary for effective client service representation and enhancement of customer experience.

💰 Compensation & Benefits

Salary Range: Not specified; industry standard for entry-level client service roles typically ranges between $30,000 - $45,000 CAD annually.

Benefits:

• Professional development opportunities
• Diverse and inclusive work environment
• Career advancement potential

Working Hours: 40 hours per week

ASSUMPTION: Benefits are focused on professional development and inclusivity, aligning with company values of growth and diversity.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services, heavily reliant on effective client relationship management.

Company Size: 11-50 employees, indicative of a close-knit and flexible working environment that can rapidly adapt to market changes.

Founded: Not Specified

Company Description:

• Focused on marketing major brands from Toronto Region
• Aims to expand brand presence nationwide
• Committed to client growth through strategic partnerships

Company Specialties: Not specified, likely involve marketing and promotional strategies.

Company Website: https://www.6management.ca

ASSUMPTION: The company’s growth-focused description suggests a dynamic and strategically-oriented work culture, likely favoring innovation and proactive client engagement.

📊 Role Analysis

Career Level: Entry-level position with opportunities for career progression within client services and beyond.

Reporting Structure: Likely reporting to a team leader or manager within the client services or sales department.

Work Arrangement: On-site work in Pickering, Ontario requiring daily presence at the office.

Growth Opportunities:

• Skill development in customer relationship management
• Potential for leadership roles in client services
• Exposure to diverse marketing and advertising strategies

ASSUMPTION: The role is likely a stepping stone for career advancement in marketing and client relations within an innovative company structure.

🌍 Location & Work Environment

Office Type: On-site work environment necessitates in-person team collaboration and client interaction.

Office Location(s): 1400 Bayly St, #16a, Pickering, Ontario L1W 3R2, CA

Geographic Context:

• Proximity to Toronto offers access to a broader career network
• Urban advantages with suburban workplace setting
• Potential for local commute within Pickering

Work Schedule: Standard business hours with potential flexibility for meetings and client interactions.

ASSUMPTION: Working in Pickering provides the benefit of local community engagement while maintaining access to metropolitan resources, crucial for service-oriented roles.

💼 Interview & Application Insights

Typical Process:

• Online application submission via company's website
• Initial screening interview
• Second round interview with hiring manager

Key Assessment Areas:

• Interpersonal and communication skills
• Problem-solving capabilities
• Cultural fit within team dynamics

Application Tips:

• Highlight experience with customer interactions and problem-solving
• Emphasize adaptability and learning ability
• Prepare to discuss previous roles and achievements in service environments

ATS Keywords: Customer Service, Communication, CRM, Upselling, Problem-solving, Teamwork

ASSUMPTION: The application process emphasizes interpersonal skills and problem-solving abilities, in line with the service-oriented nature of the role.

🛠️ Tools & Technologies

• CRM Systems
• Microsoft Office Suite
• Email Communication Platforms

ASSUMPTION: The use of standard customer relationship management and communication tools aligns with industry practices for client service efficiency.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Professional development
• Diversity and inclusion

Work Style:

• Collaborative team environment
• Self-directed with a focus on initiative
• Open communication and feedback

Self-Assessment Questions:

• How do I handle challenging client situations?
• Can I thrive in a diverse and inclusive environment?
• Am I committed to continuous professional growth?

ASSUMPTION: The company values a blend of collaborative and independent work styles, aligning with its focus on professional and personal growth for employees.

⚠️ Potential Challenges

• Rapid adaptation to diverse client needs
• Maintaining high customer satisfaction levels
• Balancing multiple client interactions efficiently
• Navigating complex customer service situations

ASSUMPTION: Challenges are typical of service-driven roles, requiring proactive problem-solving and resilient interpersonal skills.

📈 Similar Roles Comparison

• Role may be similar to customer support or sales positions
• Focus on upselling and relationship building in client services
• Potential access to broader customer service career paths

ASSUMPTION: Similar roles emphasize the importance of customer interaction and retention skills, reflecting industry standards.

📝 Sample Projects

• Customer satisfaction initiative project
• Developing CRM strategies for improved service
• Creating client engagement programs

ASSUMPTION: Sample projects may reflect typical tasks within customer service roles aimed at improving client interactions.

❓ Key Questions to Ask During Interview

• What are the expectations for success in the role?
• How does the company support professional growth?
• What are the primary challenges for this position?
• How is feedback provided to employees?
• Can you describe a typical day in this role?

ASSUMPTION: Questions should focus on aligning role expectations with personal career goals, highlighting the company's commitment to employee development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the 6ix Management careers page
• Ensure your resume reflects relevant customer service experience
• Attach a cover letter highlighting your fit with the company’s values
• Prepare for potential interviews by researching the company thoroughly
• Complete any required assessments honestly and comprehensively

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.