📌 Core Information
🔹 Job Title: Client Services Associate, Communications
🔹 Company: Boston Red Sox and Fenway Sports Management
🔹 Location: Boston, Massachusetts, United States
🔹 Job Type: Associate/Co-op/Intern
🔹 Category: Sports, Client Services
🔹 Date Posted: April 25, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing client-facing email communications using Constant Contact
- Creating a homestand newsletter to keep premium members informed
- Handling ticket-based duties during games and events
- Assisting in planning premium member events and communications
- Working extended hours including nights, weekends, and holidays
ASSUMPTION: This role requires a high level of organization, strong communication skills, and a commitment to providing excellent customer service. It is ideal for a detail-oriented individual with experience in hospitality, communications, or a related field.
📋 Key Responsibilities
✅ Build and manage client service email campaigns using Constant Contact
✅ Create and distribute a homestand report detailing premium happenings
✅ Manage daily reports and client amenity requests using Salesforce
✅ Handle game notes, scorecards, and ticket-related issues during games
✅ Assist in planning and executing premium member events and communications
✅ Provide excellent customer service to premium members during games
✅ Participate in shared duties such as managing club inboxes and phone lines
ASSUMPTION: This role involves a mix of office work and gameday responsibilities, requiring flexibility and adaptability.
🎯 Required Qualifications
Education: Bachelor’s Degree in hospitality, communications, business, or marketing preferred
Experience: Previous experience in hospitality, communications, or a related field is preferred but not required
Required Skills:
- Strong communication skills, both written and verbal
- Excellent organizational skills and attention to detail
- Experience with Constant Contact or similar email platforms
- Experience with Salesforce or a CRM-based platform preferred
- Ability to work extended hours including nights, weekends, and holidays
Preferred Skills:
- Experience with Qualtrics or ProVenue ticket-based programs
- Bilingual or multilingual skills
ASSUMPTION: While previous experience is preferred, the company is open to considering candidates with relevant skills and a strong commitment to learning.
💰 Compensation & Benefits
Salary Range: $40,000 - $45,000 per year (based on industry standards for entry-level roles in Boston)
Benefits:
- Complimentary game tickets and event access
- Discounts on merchandise and concessions
- Opportunities for career growth within Fenway Sports Management
Working Hours: 35 hours per week, with extended hours including nights, weekends, and holidays during the season
ASSUMPTION: The salary range is an estimate based on industry standards for entry-level roles in Boston. The actual salary may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Spectator Sports. Fenway Sports Management (FSM) is responsible for commercial and strategic growth across all Fenway Sports Group (FSG) properties and for its many partners.
Company Size: 51-200 employees. As a mid-sized company, FSM offers a supportive work environment with opportunities for growth and development.
Founded: 2004. FSM was founded to serve as the engine that drives commercial and strategic growth across all Fenway Sports Group properties.
Company Description:
- FSM serves as the engine that drives commercial and strategic growth across all Fenway Sports Group (FSG) properties and for its many partners.
- Responsible for evaluating opportunities for strategic acquisitions for FSG in sports, including teams and venues, media, and related businesses.
- Committed to elevating brands and accelerating growth for its clients and partners.
Company Specialties:
- Athlete representation
- Consulting
- Entertainment
- Events
- Marketing
- Management
- Partnership
- Representation
- Sales
- Sponsorship
- Sports
- Sports property representation
- Sports marketing
- Sports sales
- Sports partnerships
- Startups
- Ventures
Company Website: http://www.fenwaysportsmanagement.com
ASSUMPTION: FSM is a dynamic and growing company with a strong focus on sports marketing, management, and representation.
📊 Role Analysis
Career Level: Entry-level. This role is ideal for recent graduates or individuals with up to two years of experience in a related field.
Reporting Structure: The Client Services Communications Associate will report directly to the Client Services Manager.
Work Arrangement: This is an on-site role with a minimum commitment of 35 hours per week. The position requires working extended hours including nights, weekends, and holidays during the season.
Growth Opportunities:
- Gain experience in client services and communications within the sports industry
- Develop skills in email marketing, event planning, and customer service
- Potential for career growth within Fenway Sports Management
ASSUMPTION: This role offers a unique opportunity to gain experience in the sports industry and develop a strong foundation in client services and communications.
🌍 Location & Work Environment
Office Type: On-site. The office is located at 98 Brookline Ave, Boston, Massachusetts 02215, US.
Office Location(s): Boston, Massachusetts
Geographic Context:
- Boston is a vibrant and historic city with a rich sports culture
- The Fenway Park neighborhood is home to several popular attractions, including the Museum of Fine Arts and the Isabella Stewart Gardner Museum
- Boston offers a variety of dining, entertainment, and cultural options
Work Schedule: The work schedule will vary depending on the season and game schedule. During the season, extended hours including nights, weekends, and holidays are required.
ASSUMPTION: The work environment is fast-paced and dynamic, with a strong focus on customer service and event management.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Client Services Manager
- In-person or virtual interview with the Client Services Manager and other team members
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and ability to manage client-facing communications
- Organization and attention to detail
- Customer service skills and ability to provide excellent client experiences
- Flexibility and adaptability to work extended hours as needed
Application Tips:
- Highlight relevant experience in hospitality, communications, or a related field
- Demonstrate strong communication skills and attention to detail in your resume and cover letter
- Showcase your passion for sports and customer service
- Prepare for behavioral interview questions that focus on your problem-solving skills and ability to work under pressure
ATS Keywords: Client Services, Communications, Email Marketing, Salesforce, Constant Contact, Customer Service, Event Planning, Premium Members, Sports Industry
ASSUMPTION: The application process is designed to assess your communication skills, attention to detail, and customer service abilities. Be prepared to demonstrate your enthusiasm for the role and the sports industry.
🛠️ Tools & Technologies
- Constant Contact
- Salesforce
- Qualtrics (preferred)
- ProVenue (preferred)
ASSUMPTION: Familiarity with these tools is preferred but not required. The company is willing to provide training and support to help you succeed in the role.
👔 Cultural Fit Considerations
Company Values:
- Passion for sports and customer service
- Commitment to excellence and attention to detail
- Collaboration and teamwork
- Adaptability and flexibility
- Integrity and professionalism
Work Style:
- Fast-paced and dynamic
- Customer-focused and results-driven
- Team-oriented and collaborative
- Adaptable and flexible, with a willingness to work extended hours as needed
Self-Assessment Questions:
- Do you have a strong passion for sports and customer service?
- Are you highly organized and detail-oriented?
- Can you work effectively in a fast-paced, team-oriented environment?
- Are you adaptable and flexible, with a willingness to work extended hours as needed?
ASSUMPTION: Fenway Sports Management values employees who are passionate about sports, committed to excellence, and able to work effectively in a dynamic, team-oriented environment.
⚠️ Potential Challenges
- Working extended hours including nights, weekends, and holidays during the season
- Managing multiple tasks and priorities in a fast-paced environment
- Dealing with difficult or upset clients and finding creative solutions to their problems
- Adapting to changes in the game schedule or event plans
ASSUMPTION: These challenges can be overcome with strong communication skills, attention to detail, and a commitment to providing excellent customer service.
📈 Similar Roles Comparison
- This role is similar to other client services or communications positions in the sports industry, but with a focus on premium members and their unique needs
- Compared to other entry-level roles in the sports industry, this position offers a unique opportunity to gain experience in client services and communications
- Career paths in this field may include advancing to a Client Services Manager or similar role, or exploring other opportunities within Fenway Sports Management
ASSUMPTION: This role offers a unique opportunity to gain experience in the sports industry and develop a strong foundation in client services and communications.
📝 Sample Projects
- Creating and distributing a homestand report to keep premium members informed about upcoming events and happenings
- Managing client-facing email campaigns using Constant Contact to communicate important information and promotions
- Assisting in the planning and execution of premium member events, such as Season Ticket Holder Batting Practice or Milestone Dinners
ASSUMPTION: These projects are designed to help you develop your skills in email marketing, event planning, and customer service, while also providing excellent client experiences.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role contribute to the overall success of the Client Services Department and Fenway Sports Management?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- What opportunities are there for growth and development within Fenway Sports Management?
- How does the company support work-life balance, especially during the season when extended hours are required?
ASSUMPTION: These questions are designed to help you better understand the role, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in hospitality, communications, or a related field
- Prepare for behavioral interview questions that focus on your problem-solving skills and ability to work under pressure
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
