Client Success Manager - Product Centric

📌 Core Information

🔹 Job Title: Client Success Manager - Product Centric

🔹 Company: Steer Health

🔹 Location: Dallas, Texas, United States

🔹 Job Type: Remote

🔹 Category: Not Specified

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Fully Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Educating healthcare clients on AI capabilities
• Understanding complex healthcare workflows
• Facilitating technology adoption
• Driving digital transformation in healthcare

ASSUMPTION: This role likely requires strong technical knowledge alongside customer relationship skills due to the emphasis on technology adoption and understanding of healthcare workflows.

📋 Key Responsibilities

✅ Master Steer Health's AI capabilities to effectively educate and inspire healthcare clients

✅ Immerse in provider workflows to identify operational pain points and advocate for solutions

✅ Ensure clients maximize value and ROI from Steer Health’s AI tools

✅ Serve as a bridge between client feedback and product teams

✅ Troubleshoot integration challenges and provide actionable strategies

✅ Build strategic partnerships with client stakeholders at various levels

ASSUMPTION: Responsibilities necessitate a proactive approach in identifying client needs and providing feedback to inform product development.

🎯 Required Qualifications

Education: Not specified, but may require relevant technical or healthcare-related education

Experience: 2-5 years in client management, preferably in healthcare SaaS

Required Skills:

• Passion for healthcare and technology
• Technical aptitude, with the capability to discuss APIs and EHR integrations
• Strong customer empathy and advocacy
• Adaptability and resilience in a dynamic environment

Preferred Skills:

• Experience with healthcare SaaS solutions and revenue cycle management tools
• Direct familiarity with EHR systems like Epic and Cerner

ASSUMPTION: Based on required skills, candidates likely need prior experience in both technology and healthcare environments, especially those involving SaaS and EHR systems.

💰 Compensation & Benefits

Salary Range: Not specified. Industry competitive salaries for similar roles can be expected.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance

Working Hours: 40 hours per week, with flexible remote working hours

ASSUMPTION: Compensation details are not provided, but benefits indicate a standard package typical for tech roles in the healthcare sector.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care, focusing on AI-driven solutions

Company Size: 11-50 employees, indicating a tight-knit team dynamic and a chance to have a significant impact

Founded: 2021

Company Description:

• AI-powered growth and automation platform for healthcare
• Facilitates revenue generation, cost savings, and exceptional patient experiences
• Connects various healthcare pathways to enhance patient engagement

Company Specialties:

• Innovation in healthcare processes
• AI-driven operational enhancements
• Patient engagement technology

Company Website: http://www.steerhealth.io

ASSUMPTION: The company's focus on AI and automation suggests a dynamic work environment with opportunities for innovation and growth.

📊 Role Analysis

Career Level: Mid-level management with client interaction and strategic responsibilities

Reporting Structure: Likely reports to a higher-level manager within the client success or product division

Work Arrangement: Fully remote with likely virtual team collaboration

Growth Opportunities:

• Exposure to cutting-edge AI technologies
• Opportunities for leadership in client strategy
• Building a role in a rapidly growing sector

ASSUMPTION: With the emphasis on technology and client management, career advancement might involve roles in higher management or specialized product leadership.

🌍 Location & Work Environment

Office Type: Remote-first approach due to remote status

Office Location(s): Though primarily remote, the company is headquartered in Irving, Texas

Geographic Context:

• Close proximity to major healthcare hubs in the U.S.
• Time zone considerations for remote work may favor Central time
• Remote working removes the need for daily commuting

Work Schedule: Standard business hours, with possible flexibility for client needs

ASSUMPTION: The remote setting indicates a flexible work environment with the potential for greater work-life balance.

💼 Interview & Application Insights

Typical Process:

• Initial HR screening
• Technical assessment of skills and fit
• Final interview with team and management

Key Assessment Areas:

• Technical understanding of AI and healthcare solutions
• Client empathy and problem-solving approach
• Adaptability and innovative thinking

Application Tips:

• Highlight experience with EHR systems and AI technologies
• Demonstrate strong client management and relationship-building skills
• Showcase adaptability in technological environments

ATS Keywords: Client Success, Healthcare AI, EHR Integration, Customer Advocacy, SaaS, Digital Transformation

ASSUMPTION: The application process likely emphasizes both technical and communicative skills, given the role’s dual focus on technology and client management.

🛠️ Tools & Technologies

• EHR systems (e.g., Epic, Cerner)
• AI analytics platforms
• Healthcare APIs and integration standards like HL7

ASSUMPTION: Mastery of these tools is crucial for effectively managing client relationships and facilitating AI solutions in healthcare.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Client-focused outcomes
• Collaborative teamwork

Work Style:

• Flexible and adaptive
• Proactive problem-solving
• Collaborative engagement with cross-functional teams

Self-Assessment Questions:

• How do you approach technological challenges in healthcare?
• Describe your experience with client advocacy in a technological environment.
• How do you stay adaptable in a rapidly changing industry?

ASSUMPTION: Cultural fit will require alignment with innovation-focused teams and adaptive work styles suited to a startup environment.

⚠️ Potential Challenges

• Navigating complex EHR integrations
• Adapting to evolving healthcare technologies
• Managing client expectations in a fast-paced environment
• Balancing technical and client-facing responsibilities

ASSUMPTION: Challenges stem from the intricate balance required between technical solutions and maintaining strong client relationships.

📈 Similar Roles Comparison

• Greater technology emphasis compared to traditional client management roles
• Focuses on AI and deep technical integrations, unlike typical customer success roles
• Requires innovative thinking tailored to healthcare systems and workflows

ASSUMPTION: The role is distinct due to its dual focus on technical depth and healthcare industry knowledge compared to standard customer success positions.

📝 Sample Projects

• Implementing AI-driven patient scheduling solutions
• Facilitating EHR system integrations to enhance patient access
• Developing strategies for increased technology adoption among healthcare providers

ASSUMPTION: Sample projects likely involve a mix of technical implementation and strategic client interaction to enhance healthcare processes.

❓ Key Questions to Ask During Interview

• What are the short-term and long-term goals for the AI platform?
• How does Steer Health measure success for client outcomes?
• Can you describe a typical day for someone in this role?
• What are the biggest challenges currently facing the tech team?
• How do you prioritize product feedback from clients?

ASSUMPTION: These questions aim to clarify role expectations and organizational alignment with personal career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Steer Health careers page
• Prepare a resume highlighting relevant experience in AI and healthcare technologies
• Include a cover letter tailored to the role’s emphasis on client advocacy and technical expertise
• Demonstrate understanding of healthcare workflows and potential improvements
• Be ready to discuss previous successful projects in similar fields during interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.