📌 Core Information
🔹 Job Title: Clinical Growth Support Specialist
🔹 Company: NeuroFlow
🔹 Location: Philadelphia, PA (Remote OK)
🔹 Job Type: Full-Time
🔹 Category: Mental Health Care
🔹 Date Posted: April 18, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Serving as a clinical subject matter expert to build relationships with healthcare stakeholders
- Conducting organizational readiness assessments to evaluate client needs
- Identifying areas of opportunity and challenge for prospective and existing clients
- Developing and refining clinical workflows to optimize platform utilization
- Supporting ROI analyses incorporating relevant quality metrics and value-based care considerations
ASSUMPTION: This role requires a strong clinical background and excellent communication skills to effectively engage with healthcare stakeholders and provide meaningful support.
📋 Key Responsibilities
✅ Serve as a clinical subject matter expert to establish credibility and build relationships with healthcare stakeholders
✅ Conduct organizational readiness assessments to evaluate client needs and preparedness
✅ Identify areas of opportunity and challenge for prospective and existing clients
✅ Develop and refine clinical workflows that align with client goals and optimize platform utilization
✅ Support ROI analyses incorporating relevant quality metrics and value-based care considerations
✅ Translate complex clinical concepts to diverse stakeholder audiences
✅ Guide clients through implementation process with a focus on clinical best practices
✅ Develop and lead clinical training sessions for staff and providers on platform functionality
✅ Provide ongoing consultation through office hours and check-ins throughout implementation
✅ Support goal setting and KPI development aligned with client objectives and measurable outcomes
✅ Attend client sites as needed to facilitate successful implementation and adoption
✅ Create resources and documentation to support effective utilization of the platform
✅ Analyze clinical data to provide meaningful insights that drive program improvement
✅ Collaborate with healthcare teams to develop and implement quality improvement initiatives
✅ Review performance metrics and caseload reports to ensure program efficacy and fidelity
✅ Consult on evidence-based practices and clinical guidelines relevant to client needs
✅ Identify opportunities for program expansion and enhancement based on outcomes data
✅ Support clients in measuring and demonstrating clinical impact and value
ASSUMPTION: This role involves a mix of clinical expertise, project management, and client relationship management, requiring strong organizational skills and the ability to balance multiple priorities.
🎯 Required Qualifications
Education: Master's degree in Social Work, Counseling, Psychology, or related behavioral health field
Experience: Minimum 5 years of clinical experience in behavioral health, with preference for integrated care settings
Required Skills:
- Active clinical license (LCSW, LPC, LMFT, PhD, PsyD)
- Knowledge of evidence-based practices for mental health and substance use disorders
- Understanding of healthcare quality metrics and value-based care models
- Excellent communication, presentation, and interpersonal skills
- Ability to translate complex clinical concepts to diverse audiences
- Proficiency with electronic health records and comfort with technology
- Willingness to travel up to 25% for client implementations and meetings
Preferred Skills:
- Experience with Collaborative Care Model (CoCM) or other integrated behavioral health models
- Background in healthcare consulting, training, or implementation
- Knowledge of healthcare reimbursement models, including Medicare/Medicaid billing
- Experience with quality improvement methodologies
- Project management skills or certification
- Previous experience in a healthcare technology environment
ASSUMPTION: Given the nature of the role, candidates should have a strong clinical background and relevant experience in behavioral health, preferably in integrated care settings.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (Based on industry standards for a Clinical Growth Support Specialist with 5-10 years of experience in the Philadelphia area)
Benefits:
- Flexible work schedule
- Unlimited PTO
- Physical and mental wellness benefits
- Medical coverage
- Parental leave
- 401K
- Company-sponsored events
- Referral program
- Onsite gym
- Dog friendly office
- Snacks in the office
- Commuter benefits
- Onsite massages
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the Philadelphia area. Actual compensation may vary based on factors such as experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: NeuroFlow operates in the Mental Health Care industry, focusing on promoting behavioral health access and engagement in all care settings.
Company Size: NeuroFlow is a mid-sized company with 51-200 employees, providing a supportive and collaborative work environment.
Founded: NeuroFlow was founded in 2017, with a mission to help risk-bearing healthcare organizations improve outcomes and cost of care in complex populations.
Company Description:
- NeuroFlow helps risk-bearing healthcare organizations improve outcomes and cost of care in complex populations by surfacing and supporting behavioral health needs that typically go undetected and under-addressed.
- Across payors, providers, and the federal government, NeuroFlow’s scalable technology and analytics capabilities empower organizations with actionable intelligence from real-time data collection and risk stratification, enabling them to manage populations in a financially sustainable way.
- Powered by deep expertise in whole-person care, NeuroFlow offers a path to risk predictability and proactive care that helps overcome the systemic challenges in today’s healthcare ecosystem.
Company Specialties:
- Mental health
- Behavioral health
- Digital health
- Patient engagement
- Health and wellness
- Depression
- Mental health integration
- Integrated behavioral health
- CBT
- DBT
- Data and analytics
- Data sharing
- Population health
- Resilience
- Risk adjustment
- and quality measures
Company Website: http://www.neuroflow.com
ASSUMPTION: NeuroFlow's focus on behavioral health and integrated care makes it an attractive option for candidates interested in making a significant impact in the mental health field.
📊 Role Analysis
Career Level: This role is at the mid-career level, requiring a significant amount of experience and expertise in behavioral health and healthcare settings.
Reporting Structure: The Clinical Growth Support Specialist will report directly to the Director of Clinical Operations and work closely with the Client Success and Product teams.
Work Arrangement: This role offers a flexible work arrangement, with the option to work remotely and a flexible work schedule.
Growth Opportunities:
- As NeuroFlow continues to grow, there will be opportunities for the Clinical Growth Support Specialist to take on more responsibilities and advance their career within the organization.
- With experience, the Specialist may transition into a management or senior clinical role, overseeing a team of Clinical Growth Support Specialists or serving as a Clinical Director.
- NeuroFlow's focus on professional development and internal promotions provides ample opportunities for career growth and advancement.
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the organization and take on more responsibilities as NeuroFlow continues to expand.
🌍 Location & Work Environment
Office Type: NeuroFlow's office is located in Philadelphia, PA, with a modern and collaborative work environment that fosters creativity and productivity.
Office Location(s): 1601 Market St, Philadelphia, PA 19103, US
Geographic Context:
- Philadelphia is the largest city in Pennsylvania and the fifth-most populous city in the United States, offering a diverse cultural scene, rich history, and numerous entertainment options.
- The city is known for its vibrant arts and culture, with numerous museums, galleries, and performing arts venues.
- Philadelphia is also a major hub for healthcare and education, with several renowned hospitals and universities located within the city limits.
Work Schedule: The work schedule for this role is flexible, with the option to work remotely and set one's own hours to a certain extent. The core hours for the team are 9:00 AM - 5:00 PM EST, with some flexibility for team members to adjust their schedules as needed.
ASSUMPTION: The flexible work arrangement and modern office environment at NeuroFlow provide an attractive work-life balance for candidates seeking a supportive and collaborative work environment.
💼 Interview & Application Insights
Typical Process:
- The interview process for this role typically consists of an initial phone or video screen, followed by one or more in-depth interviews with members of the Clinical Operations and Client Success teams.
- Candidates may also be asked to complete a case study or other assessment as part of the interview process.
- After the final round of interviews, candidates can expect to hear back from NeuroFlow within a week or two regarding the status of their application.
Key Assessment Areas:
- Clinical expertise and knowledge of evidence-based practices
- Communication and presentation skills
- Ability to translate complex clinical concepts to diverse stakeholder audiences
- Project management and organizational skills
- Cultural fit and alignment with NeuroFlow's core values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant clinical experience and how your skills and background make you a strong fit for this role.
- Be prepared to discuss your experience with integrated care settings and your understanding of healthcare quality metrics and value-based care models.
- Demonstrate your ability to think critically and problem-solve by providing specific examples of how you've addressed clinical challenges in previous roles.
- Show enthusiasm for NeuroFlow's mission and the opportunity to make a significant impact in the mental health field.
ATS Keywords: Clinical Growth Support Specialist, Behavioral Health, Integrated Care, Healthcare Quality Metrics, Value-Based Care, Project Management, Client Relationship Management, Clinical Expertise, Evidence-Based Practices
ASSUMPTION: NeuroFlow's interview process is designed to assess candidates' clinical expertise, communication skills, and cultural fit, with a focus on finding the best fit for both the candidate and the organization.
🛠️ Tools & Technologies
- Electronic Health Records (EHR) systems
- Data analysis and visualization tools (e.g., Excel, Tableau, Power BI)
- Project management software (e.g., Asana, Trello, Microsoft Project)
- Video conferencing tools (e.g., Zoom, Google Meet)
- Collaboration and productivity suites (e.g., Microsoft Office, Google Workspace)
ASSUMPTION: The tools and technologies required for this role are standard in the healthcare and technology industries, with a focus on data analysis, project management, and collaboration.
👔 Cultural Fit Considerations
Company Values:
- Promote behavioral health access and engagement in all care settings
- Empower organizations with actionable intelligence from real-time data collection and risk stratification
- Overcome systemic challenges in today’s healthcare ecosystem through whole-person care and proactive care
- Foster a supportive and collaborative work environment that encourages growth and innovation
Work Style:
- Flexible and adaptable, with a focus on meeting the unique needs of each client
- Collaborative and team-oriented, with a strong emphasis on cross-functional collaboration
- Data-driven and focused on continuous improvement and optimization
- Committed to promoting behavioral health access and engagement in all care settings
Self-Assessment Questions:
- Do you have a strong clinical background and relevant experience in behavioral health, preferably in integrated care settings?
- Are you comfortable working with diverse stakeholder audiences and translating complex clinical concepts into accessible language?
- Do you have excellent communication, presentation, and interpersonal skills, with a proven track record of building and maintaining strong client relationships?
- Are you comfortable working in a fast-paced, dynamic environment and managing multiple priorities simultaneously?
- Do you share NeuroFlow's commitment to promoting behavioral health access and engagement in all care settings, and are you enthusiastic about the opportunity to make a significant impact in the mental health field?
ASSUMPTION: NeuroFlow's culture is built around encouragement and daring to be great, with a strong emphasis on flexibility, agility, and collaboration. Candidates who are a strong cultural fit will thrive in this environment and contribute to NeuroFlow's continued success.
⚠️ Potential Challenges
- The role may require frequent travel for client implementations and meetings, which can be demanding and time-consuming.
- The fast-paced, dynamic nature of the role can be challenging for candidates who prefer a more structured or predictable work environment.
- The need to balance clinical expertise with project management and client relationship management skills can be demanding, requiring strong organizational skills and the ability to multitask effectively.
- The role may require working with diverse stakeholder audiences, which can be challenging for candidates who struggle with communication or presentation skills.
ASSUMPTION: While this role offers significant growth potential and the opportunity to make a significant impact in the mental health field, it also presents unique challenges that candidates should be aware of and prepared to address.
📈 Similar Roles Comparison
- Clinical Growth Support Specialist vs. Clinical Consultant: Both roles require clinical expertise and the ability to provide meaningful support to healthcare organizations. However, the Clinical Growth Support Specialist role is more focused on client engagement, implementation, and ongoing growth and optimization, while the Clinical Consultant role may be more focused on short-term projects or specific clinical consultations.
- Clinical Growth Support Specialist vs. Healthcare Consultant: While both roles involve working with healthcare organizations to improve outcomes and cost of care, the Clinical Growth Support Specialist role is more focused on behavioral health and integrated care settings, while the Healthcare Consultant role may be more focused on broader healthcare systems and processes.
- Clinical Growth Support Specialist vs. Clinical Project Manager: Both roles require strong project management skills and the ability to work with diverse stakeholder audiences. However, the Clinical Growth Support Specialist role is more focused on clinical expertise and the ability to provide meaningful support to healthcare organizations, while the Clinical Project Manager role may be more focused on the logistics and coordination of clinical projects or initiatives.
ASSUMPTION: While this role shares some similarities with other clinical and healthcare roles, it is unique in its focus on behavioral health and integrated care settings, as well as its emphasis on client engagement, implementation, and ongoing growth and optimization.
📝 Sample Projects
- Developing and implementing a comprehensive behavioral health screening and assessment program for a large healthcare system, including the integration of evidence-based practices and the optimization of platform utilization.
- Conducting a thorough review of a healthcare organization's behavioral health services and making data-driven recommendations for improvement, with a focus on enhancing clinical outcomes and cost-effectiveness.
- Leading a multidisciplinary team in the development and implementation of a new integrated behavioral health program, including the coordination of clinical, operational, and technological aspects of the initiative.
ASSUMPTION: The sample projects listed above are intended to provide a sense of the types of initiatives that the Clinical Growth Support Specialist may be involved in, but the specific projects and responsibilities may vary based on the needs of each client and the organization.
❓ Key Questions to Ask During Interview
- Can you describe the typical client profile for this role and the specific needs and challenges they may face?
- How does NeuroFlow support the professional development and growth of its Clinical Growth Support Specialists?
- What are the most common challenges faced by clients in implementing and optimizing NeuroFlow's platform, and how does the Clinical Growth Support Specialist role address these challenges?
- How does NeuroFlow measure the success of its Clinical Growth Support Specialists, and what key performance indicators (KPIs) are used to track progress?
- What opportunities exist for the Clinical Growth Support Specialist to collaborate with other teams within NeuroFlow, such as Product or Engineering?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates a candidate's interest in the role and their commitment to understanding the unique challenges and opportunities presented by the Clinical Growth Support Specialist position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant clinical experience and how your skills and background make you a strong fit for this role.
- Prepare for your interview by researching NeuroFlow's mission and values, and be ready to discuss your experience with integrated care settings and your understanding of healthcare quality metrics and value-based care models.
- If selected for an in-depth interview, be prepared to complete a case study or other assessment as part of the interview process.
- After the final round of interviews, expect to hear back from NeuroFlow within a week or two regarding the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
