Commercial Account Handler

📌 Core Information

🔹 Job Title: Commercial Account Handler

🔹 Company: Howden

🔹 Location: United Kingdom

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Building strong relationships with new and existing clients
• Collaborating closely with the Branch Manager to achieve objectives
• Supporting the Commercial Account Executives in achieving high renewal retention
• Maintaining accurate client documentation and compliance with standards

ASSUMPTION: The role is expected to involve initial learning and adaptation given the organization's growth and diverse client base. A proactive approach in managing various client accounts is crucial.

📋 Key Responsibilities

✅ Building rapport with clients, ranging from sole traders to CEOs

✅ Reviewing documentation to ensure accuracy for the quoting process

✅ Supporting high levels of renewal retention and customer satisfaction

✅ Processing data accurately to enhance client service and internal processes

ASSUMPTION: Responsibilities also include helping clients understand insurance products, given the nature of the industry.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a related field

Required Skills:

• Attention to detail
• Relationship building
• Data processing
• Compliance

Preferred Skills:

• Client management
• Customer service

ASSUMPTION: Relevant insurance certification may be advantageous but is not explicitly required.

💰 Compensation & Benefits

Salary Range: Not specified. Typically competitive in the industry for similar roles.

Benefits:

• 22 days holiday, increasing with service
• Life Assurance up to 4x salary
• Income protection up to 5 years for illness/injury
• Contributory pension scheme
• Access to a Healthcare Cashplan
• Discounts on lifestyle benefits

Working Hours: 40 hours per week

ASSUMPTION: Benefits are designed to support employee well-being, security, and lifestyle, which suggests a balanced approach to employee value proposition.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance

Company Size: 201-500 employees

Founded: Not specified

Company Description:

• Operates in over 100 countries with 18,000 employees
• Emphasizes a no-limits mindset and collaborative culture
• Uses insurance to drive positive change

Company Specialties:

• Life & pensions
• Commercial insurance
• Financial services

Company Website: https://www.howden.ie

ASSUMPTION: The company values innovation, collaboration, and career development, which align with industry trends of fostering talent and creating impactful work environments.

📊 Role Analysis

Career Level: Entry to semi-entry, suitable for beginners in the commercial insurance field.

Reporting Structure: Reports to the Branch Manager

Work Arrangement: On-site, with potential for flexible hours adjustment as per role requirements

Growth Opportunities:

• Career progression within the commercial account management path
• Opportunity to gain professional qualifications
• Exposure to diverse clients and markets

ASSUMPTION: Growth opportunities are aligned with the company's expansion and industry standing, offering substantial career development.

🌍 Location & Work Environment

Office Type: Collaborative and client-focused environment

Office Location(s): Multiple offices across the UK

Geographic Context:

• Proximity to vibrant business districts
• Access to major transport networks
• Surrounded by a diverse range of client businesses

Work Schedule: Standard business hours with potential flexibility

ASSUMPTION: The work environment is likely dynamic and fast-paced given the insurance sector and client diversity.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone screening interview
• On-site interview with hiring manager

Key Assessment Areas:

• Attention to detail
• Client relationship management abilities
• Adaptability and eagerness to learn

Application Tips:

• Highlight relevant experience in client management
• Demonstrate strong problem-solving skills
• Showcase knowledge of the insurance industry

ATS Keywords: Commercial account handling, client management, insurance compliance, data processing

ASSUMPTION: The interview process is structured to evaluate both technical capability and cultural fit within the company.

🛠️ Tools & Technologies

• Insurance management systems
• CRM tools for client interaction
• Data analytics platforms

ASSUMPTION: Proficiency in industry-standard software is expected to manage client accounts effectively.

👔 Cultural Fit Considerations

Company Values:

• Innovation and 'no-limits' approach
• Commitment to doing right by clients
• Promoting resilience and positive change

Work Style:

• Collaborative and team-oriented
• Client-focused with emphasis on relationship-building
• Proactive in addressing challenges

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Can I maintain attention to detail over extended periods?
• Do I have a genuine interest in the insurance industry?

ASSUMPTION: The company's emphasis on culture indicates that they prioritize candidates who align with their collaborative and proactive work style.

⚠️ Potential Challenges

• Balancing diverse client needs and expectations
• Navigating complex regulatory compliance
• Adjusting to fast-paced industry changes
• Maintaining updated knowledge on insurance products

ASSUMPTION: The challenges include keeping up with regulatory changes and managing multi-faceted client interactions.

📈 Similar Roles Comparison

• Similar roles may differ in the level of client interaction and autonomy
• Varied exposure to international clients in other similar positions
• Some roles may offer more defined career paths or specialization

ASSUMPTION: Comparing this role to others is essential to understand specific expectations and opportunities.

📝 Sample Projects

• Managing a portfolio of small business clients
• Assisting in innovative insurance product launches
• Contributing to risk assessment for corporate clients

ASSUMPTION: Projects would likely revolve around enhancing service delivery and client engagement strategies.

❓ Key Questions to Ask During Interview

• What are the key success metrics for this role?
• How does Howden support professional development?
• Can you describe the team dynamics and culture?
• What challenges are currently being tackled by the department?
• How does the company incorporate employee feedback into its operations?

ASSUMPTION: Asking these questions will clarify role expectations and company support mechanisms.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Howden careers page linked on their website
• Prepare for a comprehensive review of your experience and skills
• Be ready to discuss relevant industry knowledge during the interview
• Have examples of past relationship-building experiences
• Research Howden’s market position and recent projects

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.