Commercial Account Management Lead

📌 Core Information

🔹 Job Title: Commercial Account Management Lead

🔹 Company: Retool

🔹 Location: San Francisco, CA (with remote flexibility)

🔹 Job Type: Full-time

🔹 Category: Sales & Business Development

🔹 Date Posted: April 21, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid (with remote flexibility)

🚀 Job Overview

Key aspects of this role include:

• Building and leading a team of world-class account managers
• Exceeding quota and delivering great customer outcomes
• Driving expansion revenue and managing renewals for commercial customers
• Collaborating cross-functionally to grow Retool's footprint within existing customers

ASSUMPTION: This role requires a balance of strategic thinking, strong leadership skills, and a proven track record in sales to drive success.

📋 Key Responsibilities

✅ Determine staffing levels and recruit new Commercial Account Managers

✅ Drive expansion revenue and manage the renewal process for commercial customers

✅ Assess go-to-market readiness and build new processes to ensure the team is properly trained and equipped

✅ Deliver against quarterly expansion revenue, renewal rate goals, and pipeline generation targets

✅ Engage at the executive level in key deals and serve as an escalation point

✅ Motivate individuals and the team through coaching and mentorship

✅ Accurately forecast business to guide focus across Sales Development, Marketing, and Success

✅ Develop the Account Management process and collaborate with teams across Retool

✅ Identify, qualify, and help accelerate business opportunities through partnerships

ASSUMPTION: This role involves a mix of strategic planning, hands-on sales management, and cross-functional collaboration to achieve business goals.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: 5 years of relevant Sales leadership experience and 5-10 years of relevant Sales experience in SaaS

Required Skills:

• Proven track record in sales leadership and team management
• Excellent communication, presentation, and interpersonal skills
• Strong business acumen and strategic thinking
• Ability to thrive in a fast-paced, dynamic environment
• Experience with Salesforce or similar CRM platforms

Preferred Skills:

• Experience with low-code or no-code development platforms
• Familiarity with the internal tools market
• Background in hiring and training sales teams

ASSUMPTION: Candidates with a strong sales background, experience in SaaS, and a proven track record in leadership roles are well-suited for this position.

💰 Compensation & Benefits

Salary Range: $208,249 - $402,470 USD (based on location and experience)

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan
• Equity compensation
• Hybrid work location with flexible hours

Working Hours: Full-time, with flexible hours and remote work options available

ASSUMPTION: The salary range provided is inclusive of several career levels at Retool and will be narrowed during the interview process based on factors such as scope of responsibilities, candidate's experience and qualifications, and location.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically focusing on low-code and internal tools

Company Size: Medium (201-500 employees)

Founded: 2017

Company Description:

• Retool unifies the ease of visual programming with the power of code, abstracting away tedious and repetitive tasks of development
• Empowers thousands of teams at companies like Amazon, DoorDash, Peloton, and Brex to power their businesses and growth
• Believes in being a force multiplier for developers and moving businesses forward in less time

Company Specialties:

• Low-code development
• Developer tools
• AI

Company Website: https://retool.com/

ASSUMPTION: Retool is a growing company with a strong focus on empowering developers and helping businesses thrive through innovative software solutions.

📊 Role Analysis

Career Level: Mid to Senior-level sales leadership role

Reporting Structure: This role will lead a team of Commercial Account Managers and collaborate with cross-functional teams, including Sales Engineering, Operations, Technical Account Management, Sales Development, Recruiting, Engineering, Marketing, and Support

Work Arrangement: Hybrid (with remote flexibility) - This role requires a balance of on-site and remote work, with the ability to travel as needed

Growth Opportunities:

• As Retool continues to grow, there will be opportunities for career advancement within the sales organization
• This role offers the chance to make a significant impact on the company's success and expand one's leadership skills
• Potential to learn and develop expertise in low-code development and internal tools

ASSUMPTION: This role offers a unique opportunity to grow both personally and professionally while driving business success for Retool.

🌍 Location & Work Environment

Office Type: Hybrid (with remote flexibility) - Retool has offices in San Francisco, CA, and New York, NY, with remote work options available

Office Location(s): 1550 Bryant St, San Francisco, California 94103, US; 915 Broadway, New York, NY 10010, US; 221 Pentonville Road, London, England N1 9, GB

Geographic Context:

• San Francisco, CA: Known for its vibrant tech industry, diverse culture, and mild Mediterranean climate
• New York, NY: A global hub for finance, media, and technology, with a fast-paced and dynamic work environment
• London, UK: A major global city with a thriving tech scene, offering a multicultural environment and historic landmarks

Work Schedule: Full-time, with flexible hours and remote work options available

ASSUMPTION: Retool's hybrid work environment offers the best of both worlds, allowing employees to collaborate in person while also enjoying the flexibility of remote work.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with the hiring manager
• On-site or virtual interview with the sales leadership team
• Final interview with the CEO or another executive team member
• Background check and offer extension

Key Assessment Areas:

• Sales acumen and leadership skills
• Strategic thinking and problem-solving abilities
• Communication and interpersonal skills
• Cultural fit and alignment with Retool's values

Application Tips:

• Tailor your resume and cover letter to highlight your sales leadership experience and relevant skills
• Be prepared to discuss your sales strategy and approach to managing a team
• Demonstrate your understanding of Retool's mission and how your experience aligns with the company's goals

ATS Keywords: Sales leadership, SaaS, team management, revenue growth, customer relationship management, strategic planning, forecasting, process improvement, cross-functional collaboration, recruiting, mentorship, account management, business development, market analysis, pipeline generation

ASSUMPTION: Retool's interview process is designed to assess candidates' sales acumen, leadership skills, and cultural fit, with a focus on finding the best fit for both the candidate and the company.

🛠️ Tools & Technologies

• Salesforce or similar CRM platforms
• Low-code or no-code development platforms (e.g., Retool)
• Collaboration tools (e.g., Slack, Microsoft Teams)
• Project management tools (e.g., Asana, Jira)

ASSUMPTION: Retool uses a variety of tools and technologies to streamline sales processes, improve collaboration, and drive business success.

👔 Cultural Fit Considerations

Company Values:

• Empower developers
• Move fast and break things
• Be a force multiplier

Work Style:

• Fast-paced and dynamic environment
• Collaborative and cross-functional teams
• Focus on driving business success and customer outcomes

Self-Assessment Questions:

• How have you empowered developers in your previous roles?
• Can you describe a time when you moved fast and broke things to drive business success?
• How have you been a force multiplier for your team and the company?

ASSUMPTION: Retool values candidates who align with their mission to empower developers, move fast, and be a force multiplier for their customers and the company.

⚠️ Potential Challenges

• Managing a team remotely and ensuring consistent performance
• Balancing strategic planning with hands-on sales management
• Adapting to a fast-panging and dynamic work environment
• Meeting aggressive revenue and business goals

ASSUMPTION: This role presents unique challenges that require strong leadership, adaptability, and a strategic mindset to overcome.

📈 Similar Roles Comparison

• Unlike traditional sales leadership roles, this position requires a strong focus on internal tools and low-code development
• Retool's market and customer base differ from those of typical SaaS companies, presenting unique opportunities and challenges
• Career path comparison: This role offers a unique opportunity to grow within a fast-growing company and make a significant impact on its success

ASSUMPTION: This role is unique in its focus on internal tools and low-code development, presenting a distinct opportunity for sales professionals with relevant experience.

📝 Sample Projects

• Developing and implementing a strategic sales plan to drive expansion revenue and renewals for commercial customers
• Building and managing a high-performing sales team, with a focus on coaching and mentorship
• Collaborating cross-functionally to grow Retool's footprint within existing customers and identify new business opportunities

ASSUMPTION: These sample projects reflect the strategic, hands-on, and collaborative nature of the Commercial Account Management Lead role at Retool.

❓ Key Questions to Ask During Interview

• How does Retool support the growth and development of its sales team members?
• Can you describe the company's approach to cross-functional collaboration and how it drives business success?
• How does Retool measure and track the performance of its sales team and individual contributors?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Retool foster a culture of innovation and continuous improvement within its sales organization?

ASSUMPTION: Asking these questions will help candidates better understand the role, the company culture, and the expectations for success in this position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your sales leadership experience and relevant skills
• Prepare for interviews by researching Retool's mission, values, and market position
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.