Commercial Account Manager-Small Business

📌 Core Information

🔹 Job Title: Commercial Account Manager - Small Business

🔹 Company: Risk Strategies

🔹 Location: Boston, MA (Hybrid: 1-3 days in office)

🔹 Job Type: Full-Time

🔹 Category: Insurance

🔹 Date Posted: April 17, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

🚀 Job Overview

Key aspects of this role include:

• Actively managing a high-volume book of business consisting of small commercial clients
• Providing consultative guidance and exceptional service to clients
• Collaborating with specialty practices and producers to develop new business opportunities
• Mentoring Assistant Select Specialists
• Working in a fast-paced environment with a focus on retention and renewal business

ASSUMPTION: This role requires a proactive, self-motivated individual with strong communication skills and the ability to manage multiple tasks effectively.

📋 Key Responsibilities

✅ Serve as a trusted advisor to small business clients, providing consultative guidance and best-in-class service

✅ Manage a high-volume book of business, consisting of small commercial clients, actively servicing existing accounts and developing new business opportunities

✅ Collaborate with specialty practices and producers to prepare specifications, applications, underwriting data, and related information in the marketing of insurance products

✅ Review current policies, provide recommendations regarding placement options, and execute coverage analysis as needed

✅ Prepare accurate quotations for additional coverage’s and ensure clients have continuous and proper coverage

✅ Foster an environment of personal accountability by managing appropriate system records of service, marketing, and policy communications with clients and carriers in AMS

✅ Participate in the retention of renewal business and interact with producers to prepare specifications, applications, underwriting data, and related information in the marketing of insurance products

ASSUMPION: The role may require occasional work outside of regular business hours to meet client needs and deadlines.

🎯 Required Qualifications

Education: Bachelor's degree preferred

Experience: 3 - 5 years of Commercial Lines client management experience

Required Skills:

• Valid P&C brokers’ license
• Proficient in insurance agency management systems, AMS 360 and Work Smart preferred
• Extensive knowledge of Commercial Lines underwriting, coverage, rate analysis/procedures
• Ability to clearly articulate products/plans to clients and underwriters, including compliance and legislative information
• Understanding of marketplace trends and best practices to best meet client needs
• Ability to collect, interpret, and/or analyze complex data and information
• Flexible, able to work effectively under pressure, handling multiple tasks with interruptions and changing priorities

Preferred Skills:

• Industry-specific designations preferred (CISR, ARM, or similar)

ASSUMPTION: Candidates with relevant industry experience may be considered even if they do not meet all the listed qualifications.

💰 Compensation & Benefits

Salary Range: $65,000.00 - $80,000.00 per year

Benefits:

• Medical, Dental, Vision, Disability, Life, and Retirement Savings

Working Hours: Full-time, hybrid role with 1-3 days in the office

ASSUMPTION: The salary range provided is an estimate based on industry standards for this role, experience level, and location. Actual compensation may vary.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance

Company Size: 5,001-10,000 employees

Founded: 1997

Company Description:

• Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance, and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions.
• With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets.
• The company has been named a Best Places to Work in Insurance for the past five years and is on the Inc. 5000 list of America’s Fastest Growing Private Companies.

Company Specialties:

• Insurance
• Brokerage
• Property & Casualty
• Employee Benefits
• High Net Worth
• Risk Management
• Group Benefits
• Insurance Brokerage
• Life Insurance
• P&C
• Specialty Insurance
• Broker
• Private Client
• Transportation
• Captives
• Surety
• Consulting
• Financial and Wealth
• Cyber Security

Company Website: www.risk-strategies.com

ASSUMPTION: Risk Strategies' size and extensive industry presence provide ample opportunities for career growth and development.

📊 Role Analysis

Career Level: Mid-level

Reporting Structure: This role reports directly to the Select Specialist Commercial Account Manager

Work Arrangement: Hybrid (1-3 days in office)

Growth Opportunities:

• Potential to mentor Assistant Select Specialists and advance within the Commercial Lines team
• Opportunities to work with various specialty practices and expand industry knowledge
• Career progression into senior account management or leadership roles

ASSUMPTION: This role offers a clear path for career advancement within the company's Commercial Lines division.

🌍 Location & Work Environment

Office Type: Hybrid (1-3 days in office)

Office Location(s): 160 Federal Street, Boston, MA 02110, US

Geographic Context:

• Boston, MA is a major metropolitan area with a diverse range of industries and cultural attractions
• The office is located in the heart of Boston's Financial District, offering easy access to public transportation and amenities

Work Schedule: Full-time, with flexible hours to meet client needs and deadlines

ASSUMPTION: The hybrid work arrangement provides a balance between in-office collaboration and remote flexibility.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final round interview with additional team members
• Background check and offer

Key Assessment Areas:

• Commercial Lines insurance knowledge and experience
• Client management and communication skills
• Problem-solving and analytical abilities
• Adaptability and ability to work in a fast-paced environment

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of the insurance industry and Risk Strategies' business
• Prepare for behavioral interview questions focusing on your client management and problem-solving skills

ATS Keywords: Commercial Lines, Client Management, P&C Insurance, Underwriting, Coverage Analysis, Account Management, Renewal Business, Insurance Brokerage, Insurance Agency Management Systems, AMS 360, Work Smart

ASSUMPTION: Applicants should emphasize their relevant industry experience and demonstrate their ability to thrive in a fast-paced, high-volume environment.

🛠️ Tools & Technologies

• Insurance agency management systems, AMS 360 and Work Smart
• Microsoft Office Suite
• CRM software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: Proficiency in industry-standard tools and technologies is essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Expertise
• Integrity
• Collaboration
• Innovation
• Empowerment

Work Style:

• Fast-paced, high-volume environment
• Team-oriented and collaborative
• Focus on client service and retention
• Adaptable and responsive to changing priorities

Self-Assessment Questions:

• How do you handle working with multiple clients and tasks simultaneously?
• Can you provide an example of a time when you had to adapt to a significant change in priorities or workload?
• How do you approach building and maintaining strong client relationships in a high-volume environment?

ASSUMPTION: Successful candidates will demonstrate strong communication skills, adaptability, and a client-focused mindset.

⚠️ Potential Challenges

• Managing a high-volume book of business may require long hours and working weekends
• Dealing with complex insurance products and underwriting procedures
• Keeping up-to-date with industry trends and regulatory changes
• Balancing client service and new business development

ASSUMPTION: Candidates should be prepared to manage a high workload and prioritize effectively to succeed in this role.

📈 Similar Roles Comparison

• Unlike larger insurance brokerages, Risk Strategies offers a more personalized and collaborative work environment
• This role focuses on small commercial clients, whereas similar roles in larger firms may cater to larger, more complex accounts
• Career progression opportunities may be more defined in a smaller firm like Risk Strategies

ASSUMPTION: Applicants should consider their preferred work environment and career growth prospects when comparing this role to similar positions in other companies.

📝 Sample Projects

• Developing and implementing a new client onboarding process to improve service and retention
• Collaborating with specialty practices to create targeted marketing campaigns for specific client segments
• Analyzing client data to identify trends and opportunities for cross-selling or upselling insurance products

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives this role may involve.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role fit into the company's long-term growth plans, and what opportunities exist for career advancement?
• What are the most important qualities and skills you're looking for in a candidate for this position?
• How does Risk Strategies support the professional development and growth of its employees?
• What is the team structure like, and how do team members collaborate and support each other?

ASSUMPTION: Asking thoughtful questions demonstrates your interest in the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare for behavioral interview questions focusing on your client management and problem-solving skills
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
• If selected for an interview, research Risk Strategies' company culture and be prepared to discuss how your values align with theirs

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.