📌 Core Information
🔹 Job Title: Commercial Account Specialist
🔹 Company: UMB Bank
🔹 Location: KS-REMOTE (United States)
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: May 19, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote (100%)
🚀 Job Overview
Key aspects of this role include:
- Handling all tasks related to opening and maintaining accounts across the Commercial Bank for new and existing clients.
- Providing exceptional customer experience while ensuring compliance with regulatory policies.
- Collaborating with various business partners, including Institutional Bank, Business Banking, Legal, and Corporate Risk.
- Working remotely with the flexibility to manage time effectively.
ASSUMPTION: This role requires strong organizational skills and the ability to work independently in a remote setting.
📋 Key Responsibilities
✅ Review legal documentation to analyze entity documentation and determine authorized signers on banking documents.
✅ Prepare and update banking documents for new and existing clients, ensuring accuracy and adherence to compliance policies.
✅ Establish accounts through the Business Automation Workflow Process Management (BPM BAW) system efficiently and accurately.
✅ Perform StartRight for new accounts opened.
✅ Maintain complete and thorough client files for ongoing support and regulatory requirements.
✅ Respond timely to internal and external client calls, questions, and concerns.
✅ Facilitate the clearing of account opening escalations in a timely manner.
✅ Collaborate with the relationship team to set clear expectations regarding deliverables and due dates.
ASSUMPTION: This role involves a high volume of tasks and requires strong multitasking skills to manage multiple client requests simultaneously.
🎯 Required Qualifications
Education: High school diploma or equivalency
Experience: 5+ years of providing unparalleled customer experience, with 1+ year of banking or financial services experience
Required Skills:
- Excellent verbal and written communication skills
- Ability to multi-task and be flexible in a fast-paced environment with quick turnaround requests
- Strong organizational skills, attention to detail
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Good time management skills and self-motivation
- Ability to work independently and also as part of a team
- Good problem-solving skills
Preferred Skills:
- Previous experience in commercial banking or a related field
- Familiarity with Business Automation Workflow Process Management (BPM BAW) system
ASSUMPTION: While not explicitly stated, familiarity with banking regulations and compliance procedures would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $51,480.00 - $99,330.00 per year (based on experience and location)
Benefits:
- Paid Time Off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Comprehensive company-sponsored benefit plan, including medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Various associate banking benefits
Working Hours: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's experience and location.
📌 Applicant Insights
🔍 Company Context
Industry: UMB Bank operates in the financial services industry, offering a range of banking, investment, and wealth management services to individuals and businesses.
Company Size: UMB Bank is a mid-sized company with 1,001-5,000 employees, providing a supportive and collaborative work environment.
Founded: UMB Bank was founded in 1913 and has since grown to become a leading provider of financial services in the United States.
Company Description:
- UMB Bank is committed to providing exceptional customer service and building strong relationships with its clients.
- The company offers a wide range of financial services, including personal banking, commercial banking, wealth management, and institutional services.
- UMB Bank is an equal opportunity employer and values diversity and inclusion in the workplace.
Company Specialties:
- Personal Financial Services
- Commercial Financial Services
- Institutional Financial Services
Company Website: www.umb.com
ASSUMPTION: UMB Bank's focus on customer experience and relationship-building makes it an attractive employer for candidates seeking a career in financial services.
📊 Role Analysis
Career Level: This role is suitable for experienced professionals seeking to advance their careers in commercial banking or a related field.
Reporting Structure: The Commercial Account Specialist reports directly to the Commercial Bank team and collaborates with various business partners, including Institutional Bank, Business Banking, Legal, and Corporate Risk.
Work Arrangement: This role is 100% remote, allowing for flexible scheduling and work-life balance.
Growth Opportunities:
- Progression to senior or management roles within the Commercial Bank or other departments
- Expanding skills and expertise in commercial banking and related fields
- Potential to work on high-impact projects and initiatives
ASSUMPTION: The remote work arrangement and growth opportunities make this role an attractive option for experienced professionals seeking a challenging and rewarding career in financial services.
🌍 Location & Work Environment
Office Type: Remote (100%)
Office Location(s): United States (KS-REMOTE)
Geographic Context:
- The United States offers a diverse range of cultural, recreational, and professional opportunities for employees.
- The remote work arrangement allows for flexibility in choosing a suitable living environment.
- The company's headquarters is located in Kansas City, MO, with additional offices across the United States.
Work Schedule: Full-time (40 hours per week) with flexible scheduling to accommodate remote work
ASSUMPTION: The remote work arrangement and flexible scheduling make this role an attractive option for candidates seeking a balance between work and personal life.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth behavioral and technical interviews
- Background check and offer
Key Assessment Areas:
- Customer service and communication skills
- Organizational skills and attention to detail
- Problem-solving abilities
- Familiarity with banking regulations and compliance procedures
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of banking regulations and compliance procedures in your application materials
- Prepare for behavioral interview questions that focus on customer service, problem-solving, and teamwork
ATS Keywords: Commercial Banking, Account Opening, Customer Service, Banking Regulations, Compliance, Remote Work, Microsoft Office
ASSUMPTION: Applicants should emphasize their customer service skills, attention to detail, and familiarity with banking regulations and compliance procedures in their application materials and interviews.
🛠️ Tools & Technologies
- Microsoft Office (Word, Excel, Outlook)
- Business Automation Workflow Process Management (BPM BAW) system
- Various banking and financial services software tools
ASSUMPTION: Proficiency in Microsoft Office and familiarity with the BPM BAW system are essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Integrity-driven
- Collaborative
- Innovative
- Respectful
Work Style:
- Customer-centric
- Attention to detail
- Strong organizational skills
- Ability to work independently and in a team
- Problem-solving mindset
Self-Assessment Questions:
- Do you have a proven track record of providing exceptional customer service in a fast-paced environment?
- Are you comfortable working independently and managing your time effectively in a remote setting?
- Do you possess strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks efficiently?
ASSUMPTION: Candidates who align with UMB Bank's company values and work style are more likely to succeed in this role and contribute to the company's mission and goals.
⚠️ Potential Challenges
- Managing a high volume of tasks and client requests simultaneously
- Adapting to a remote work environment and maintaining productivity
- Keeping up with changes in banking regulations and compliance procedures
- Balancing work-life responsibilities while working remotely
ASSUMPTION: Successful candidates will possess strong organizational skills, time management, and self-motivation to overcome these challenges.
📈 Similar Roles Comparison
- Commercial Account Specialist vs. Retail Banker: Commercial Account Specialist focuses on commercial banking clients, while Retail Banker caters to individual consumers
- Industry-specific context: Commercial banking roles often require a deeper understanding of business financial needs and tailored solutions
- Career path comparison: Commercial Account Specialist can progress to senior or management roles within commercial banking or related fields
ASSUMPTION: Understanding the differences between commercial and retail banking roles can help candidates determine the best fit for their career goals and interests.
📝 Sample Projects
- Streamlining the account opening process for commercial banking clients
- Developing and implementing training materials for new hires on banking regulations and compliance procedures
- Collaborating with business partners to improve the efficiency of account opening and maintenance processes
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that a Commercial Account Specialist may undertake in this role.
❓ Key Questions to Ask During Interview
- Can you describe the typical daily tasks and responsibilities for this role?
- How does this role collaborate with other departments, such as Institutional Bank, Business Banking, Legal, and Corporate Risk?
- What opportunities are available for professional growth and development within the Commercial Bank or other departments?
- How does the company support work-life balance for remote employees?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral interview questions that focus on customer service, problem-solving, and teamwork
- Research UMB Bank's company values and work style to demonstrate your cultural fit
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
