📌 Core Information
🔹 Job Title: Commercial Account Specialist
🔹 Company: UMB Bank
🔹 Location: KS-REMOTE (Remote)
🔹 Job Type: Full-Time
🔹 Category: Banking & Financial Services
🔹 Date Posted: 2025-04-17
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote (Solely)
🚀 Job Overview
Key aspects of this role include:
- Handling all tasks related to opening and maintaining accounts across the Commercial Bank for new and existing clients.
- Providing an unparalleled customer experience while adhering to compliance and regulatory policies.
- Collaborating with various business partners, including Institutional Bank, Business Banking, Legal, and Corporate Risk.
- Reviewing and analyzing legal documentation to properly title and determine authorized signers on banking documents.
- Documenting beneficial ownership of legal entity customer accounts.
ASSUMPTION: This role requires a high level of attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced environment.
📋 Key Responsibilities
✅ Review legal documentation to analyze entity documentation and determine authorized signers on banking documents.
✅ Prepare banking documents paperwork for clients and make the process simple and efficient.
✅ Establish accounts through the Business Automation Workflow Process Management (BPM BAW) system.
✅ Perform StartRight for new accounts opened.
✅ Maintain a thorough and complete client file, including all documentation required for ongoing client support and regulatory requirements.
✅ Respond timely to all internal and external client calls, questions, and/or concerns.
✅ Facilitate the clearing of account opening escalations in a timely manner.
✅ Work in collaboration with the Relationship Team while setting clear expectations regarding deliverables and due dates.
ASSUMPTION: This role involves a high degree of multitasking and requires strong organizational skills to manage multiple client requests simultaneously.
🎯 Required Qualifications
Education: High school diploma or equivalency
Experience: 5+ years of providing unparalleled customer experience, with 1+ year of banking or financial services experience
Required Skills:
- Excellent verbal and written communication skills
- Ability to multi-task and be flexible in a fast-paced environment with quick turnaround requests
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Good time management skills and self-motivation
- Ability to work independently and as part of a team
- Good problem-solving skills
Preferred Skills:
- Previous experience in a similar role within the banking or financial services industry
- Familiarity with Business Automation Workflow Process Management (BPM BAW) system
ASSUMPTION: While not explicitly stated, having a background in legal or compliance may be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $51,480.00 - $99,330.00 per year
Benefits:
- Paid Time Off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Comprehensive company-sponsored benefit plan, including medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Various associate banking benefits
Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's experience and location.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 1,001-5,000 employees
Founded: 1913 (as a predecessor institution)
Company Description:
- UMB Financial Corporation is a leading provider of financial services for individuals and institutions.
- UMB Bank, n.a., is a member of the Federal Deposit Insurance Corporation (FDIC) and an Equal Housing Lender.
- The company offers a wide range of financial services, including personal banking, commercial banking, and institutional financial services.
Company Specialties:
- Personal Financial Services
- Commercial Financial Services
- Institutional Financial Services
Company Website: www.umb.com
ASSUMPTION: UMB Bank is a well-established financial institution with a strong reputation in the industry. This role offers the opportunity to work for a stable and reputable company with a long history of providing financial services.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: This role reports directly to the Commercial Bank Operations Manager and works closely with various business partners, including Institutional Bank, Business Banking, Legal, and Corporate Risk.
Work Arrangement: Remote (Solely)
Growth Opportunities:
- Proven performers may have opportunities for career advancement within the company.
- This role provides exposure to various aspects of banking and financial services, which can help develop a broad skill set.
- UMB offers tuition reimbursement, which can be used to pursue relevant certifications or degrees to enhance career growth.
ASSUMPTION: While this role is remote, there may be occasional in-person meetings or training sessions, depending on the company's policies and the employee's location.
🌍 Location & Work Environment
Office Type: Remote (Solely)
Office Location(s): Not applicable (remote work)
Geographic Context:
- This role is remote and can be performed from anywhere within the United States.
- The company's headquarters is located in Kansas City, MO, but this role does not require frequent travel to the headquarters or any other office location.
- The remote work arrangement allows for a high degree of flexibility and work-life balance.
Work Schedule: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for remote work
ASSUMPTION: The remote work arrangement may require occasional availability for meetings or calls during non-standard business hours, depending on the needs of the team and the company.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening interview
- In-person or virtual interview with the hiring manager and/or team members
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and experience
- Attention to detail and accuracy
- Problem-solving skills
- Communication skills (both written and verbal)
- Technical skills, including proficiency with Microsoft Office and familiarity with the BPM BAW system (if applicable)
Application Tips:
- Tailor your resume to highlight relevant experience and skills, such as customer service, attention to detail, and problem-solving.
- Prepare for behavioral interview questions that focus on your customer service experience and problem-solving skills.
- Demonstrate your understanding of the role and the company's values during the interview process.
ATS Keywords: Commercial Bank, account opening, legal documentation review, customer service, attention to detail, problem-solving, Microsoft Office, BPM BAW
ASSUMPTION: The interview process may vary depending on the specific needs of the company and the team.
🛠️ Tools & Technologies
- Microsoft Office (Word, Excel, Outlook)
- Business Automation Workflow Process Management (BPM BAW) system
- Various banking and financial services software and platforms
ASSUMPTION: The specific tools and technologies used may vary depending on the company's policies and the employee's role and responsibilities.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Integrity
- Respect
- Accountability
- Collaboration
Work Style:
- Customer-centric
- Attention to detail
- Problem-solving
- Collaborative
- Adaptable to a fast-paced environment
Self-Assessment Questions:
- Do you have a proven track record of providing unparalleled customer service in a fast-paced environment?
- Are you detail-oriented and able to maintain a high level of accuracy while managing multiple client requests simultaneously?
- Do you possess strong communication skills and the ability to work effectively as part of a team?
- Are you adaptable and able to thrive in a dynamic and ever-changing work environment?
ASSUMPTION: UMB Bank values employees who are customer-focused, detail-oriented, and able to work effectively as part of a team in a fast-paced environment.
⚠️ Potential Challenges
- Managing a high volume of client requests and maintaining a high level of accuracy and efficiency
- Adapting to changes in policies, procedures, and technologies
- Working remotely and maintaining a strong work-life balance
- Dealing with difficult or upset clients and finding creative solutions to their problems
ASSUMPTION: These challenges can be overcome with strong organizational skills, attention to detail, and a customer-focused mindset.
📈 Similar Roles Comparison
- This role is similar to a Customer Service Representative or a Client Relationship Manager in the banking or financial services industry.
- However, this role is more focused on the technical aspects of account opening and maintenance, rather than the sales or relationship-building aspects of similar roles.
- Career progression in this role may lead to management or specialized positions within the banking or financial services industry.
ASSUMPTION: This role is unique in its focus on the technical aspects of account opening and maintenance, but it shares many similarities with other customer service and client relationship management roles in the banking and financial services industry.
📝 Sample Projects
- Developing and implementing a streamlined account opening process to improve efficiency and reduce errors
- Creating and maintaining client relationship management (CRM) databases to track client information and interactions
- Collaborating with various business partners to improve the account opening and maintenance process
ASSUMPTION: These sample projects demonstrate the role's focus on process improvement, client relationship management, and collaboration with various business partners.
❓ Key Questions to Ask During Interview
- Can you describe the typical daily tasks and responsibilities of this role?
- How does this role collaborate with other departments and teams within the company?
- What are the most challenging aspects of this role, and how can I best prepare to overcome them?
- What opportunities are there for career growth and development within this role and the company?
- How does the company support work-life balance for remote employees?
ASSUMPTION: These questions demonstrate a strong interest in the role and a desire to understand the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, such as customer service, attention to detail, and problem-solving.
- Prepare for behavioral interview questions that focus on your customer service experience and problem-solving skills.
- Demonstrate your understanding of the role and the company's values during the interview process.
- If selected for an in-person or virtual interview, be prepared to discuss your relevant experience and how it has prepared you for this role.
- Follow up with the hiring manager or the HR representative within one week of the interview to express your continued interest in the position.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
