Commis / Agent adhésion et marketing (H/F)

📌 Core Information

🔹 Job Title: Commis / Agent adhésion et marketing (H/F)

🔹 Company: Costco France

🔹 Location: Mulhouse, Grand Est, France

🔹 Job Type: On-site, Full-time

🔹 Category: Retail

🔹 Date Posted: May 26, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Prospecting businesses to promote Costco membership and managing membership operations in the warehouse.
• Engaging with potential members, organizing membership kiosks, and ensuring a high level of customer service.
• Working in a fast-paced team environment with opportunities for growth and development.
• Contributing to the success of a global retailer with a strong commitment to business ethics and excellence.

ASSUMPTION: This role involves a combination of sales, marketing, and customer service responsibilities, requiring strong communication and persuasion skills. It is ideal for an ambitious and energetic individual who thrives in a team environment.

📋 Key Responsibilities

✅ Prospecting businesses to promote Costco membership and managing membership operations in the warehouse.

✅ Engaging with potential members, organizing membership kiosks, and ensuring a high level of customer service.

✅ Assisting with the opening and closing of the service or warehouse, including return of products, gathering documents, and controlling the closure of cash registers.

✅ Participating in the smooth operation of the department, including service to members, cash registers, and welcome.

✅ Maintaining confidentiality of member information and adhering to safety and security procedures.

ASSUMPTION: The role requires a balance of proactive outreach, customer-facing interactions, and administrative tasks. Strong organizational skills and attention to detail are essential for success in this position.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Entry-level (0-2 years)

Required Skills:

• Excellent customer service skills
• Strong communication and persuasion skills
• Ability to work effectively in a team environment
• Organizational skills and attention to detail
• Fluency in French

Preferred Skills:

• Experience in sales or marketing
• Bilingual or multilingual skills

ASSUMPTION: While experience in sales or marketing is preferred, the role is designed to provide on-the-job training and support for entry-level candidates with strong communication and interpersonal skills.

💰 Compensation & Benefits

Salary Range: €22,000 - €26,000 per year (based on industry standards for entry-level retail positions in France)

Benefits:

• Health insurance
• Retirement savings plan
• Employee discounts on Costco products
• Opportunities for career growth and development

Working Hours: Full-time, typically 40 hours per week, including evenings, weekends, and holidays as needed

ASSUMPTION: The salary range is an estimate based on industry standards for entry-level retail positions in France. Actual compensation may vary based on factors such as experience, performance, and business needs.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, specifically warehouse club operations

Company Size: 10,001+ employees globally, with 2 locations in France

Founded: 1983, with the first Costco Wholesale club-entertainment opening in Kirkland, Washington

Company Description:

• Costco Wholesale is a global retailer with warehouse club operations in 14 countries
• Known for its commitment to quality, business ethics, and outstanding customer service
• Offers a wide range of products, including groceries, electronics, home goods, and more

Company Specialties:

• Retail
• Merchandising
• Operations
• E-commerce
• Travel

Company Website: www.costco.com

ASSUMPTION: Costco France is part of a larger global organization, offering opportunities for career growth and development within the company.

📊 Role Analysis

Career Level: Entry-level (0-2 years)

Reporting Structure: This role reports to the Membership Department Manager

Work Arrangement: On-site, full-time, with a typical workweek of 40 hours, including evenings, weekends, and holidays as needed

Growth Opportunities:

• Advancement within the Membership Department
• Transfer to other departments within the warehouse, such as Operations or Merchandising
• Opportunities for career growth within the larger Costco organization

ASSUMPTION: This entry-level role provides a strong foundation for a career in retail, with opportunities for growth and development within the company.

🌍 Location & Work Environment

Office Type: Warehouse club setting

Office Location(s): Mulhouse, Grand Est, France

Geographic Context:

• Mulhouse is located in the Alsace region of northeastern France
• The city is known for its rich history, cultural diversity, and vibrant economy
• Mulhouse is situated near the borders of France, Germany, and Switzerland, offering opportunities for international exposure

Work Schedule: Full-time, typically 40 hours per week, including evenings, weekends, and holidays as needed

ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on teamwork and customer service. The Mulhouse location offers opportunities for growth and development within the company.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person interview with the Membership Department Manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Communication and persuasion skills
• Customer service orientation
• Problem-solving abilities
• Organizational skills and attention to detail
• Adaptability to a fast-paced work environment

Application Tips:

• Highlight relevant experience in sales, marketing, or customer service
• Demonstrate strong communication and persuasion skills in your cover letter and interview
• Emphasize your ability to work effectively in a team environment and adapt to a fast-paced work setting
• Prepare examples of your problem-solving skills and customer service experiences

ATS Keywords: Customer Service, Sales, Marketing, Persuasion, Communication, Problem Solving, Relationship Management, Event Participation, Membership Management, Cash Handling, Confidentiality, Safety Compliance, Teamwork, Organizational Skills, Attention to Detail

ASSUMPTION: The application process is designed to assess candidates' communication, customer service, and problem-solving skills, as well as their ability to work effectively in a team environment.

🛠️ Tools & Technologies

• Cash register and point-of-sale (POS) systems
• Membership management software
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer relationship management (CRM) software

ASSUMPTION: The role requires proficiency in using cash registers, POS systems, and membership management software. Familiarity with Microsoft Office Suite and CRM software is also beneficial.

👔 Cultural Fit Considerations

Company Values:

• Quality in every area of our business
• Respect for our employees and customers
• Integrity and commitment to excellence

Work Style:

• Fast-paced and dynamic
• Team-oriented and collaborative
• Focused on customer service and problem-solving

Self-Assessment Questions:

• Do you thrive in a fast-paced, team-oriented work environment?
• Are you passionate about providing excellent customer service?
• Do you possess strong communication and persuasion skills?

ASSUMPTION: Costco France values employees who are committed to quality, customer service, and teamwork. Candidates who are energetic, ambitious, and service-oriented are likely to succeed in this role.

⚠️ Potential Challenges

• Working evenings, weekends, and holidays as needed
• Adapting to a fast-paced work environment with varying demands
• Maintaining confidentiality of member information and adhering to safety and security procedures
• Managing multiple tasks and priorities simultaneously

ASSUMPTION: While this role presents challenges, it also offers opportunities for growth and development within the company. Successful candidates will be adaptable, resilient, and committed to providing excellent customer service.

📈 Similar Roles Comparison

• This role combines sales, marketing, and customer service responsibilities, making it unique within the company
• Compared to other retail roles, this position offers opportunities for growth and development within the larger Costco organization
• Career paths may include advancement within the Membership Department, transfer to other departments within the warehouse, or opportunities for career growth within the larger Costco organization

ASSUMPTION: This role offers a unique combination of responsibilities and opportunities for growth and development within the company.

📝 Sample Projects

• Organizing and staffing a membership kiosk at a local event or business
• Developing and implementing a marketing campaign to promote Costco membership in the Mulhouse area
• Analyzing membership data to identify trends and opportunities for growth

ASSUMPTION: These sample projects are designed to give candidates an idea of the types of tasks and responsibilities they may encounter in this role. Actual projects may vary based on business needs and priorities.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does this role contribute to the overall success of the warehouse and the company?
• What opportunities are there for growth and development within the Membership Department and the larger Costco organization?
• How does the company support employees in maintaining a healthy work-life balance?
• What are the most important qualities and skills for success in this role, and how can I demonstrate them in my application and interview?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company, and the opportunities for growth and development. Candidates are encouraged to ask additional questions to demonstrate their interest and engagement in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience in sales, marketing, or customer service
• Prepare examples of your problem-solving skills and customer service experiences
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.