📌 Core Information
🔹 Job Title: Communications Agent
🔹 Company: Alphabe Insight Inc
🔹 Location: Charlotte, North Carolina, United States
🔹 Job Type: Full-time
🔹 Category: Public Relations and Communications Services
🔹 Date Posted: May 8, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Serving as the primary point of contact for clients and ensuring professional communication
- Drafting and reviewing formal correspondence, reports, and updates
- Coordinating with internal departments for consistent messaging
- Maintaining accurate records of all communications and follow-ups
- Supporting the planning and execution of internal communications and meetings
- Assisting in the development and improvement of communication strategies and materials
- Addressing customer concerns or inquiries with professionalism and efficiency
ASSUMPTION: This role requires strong interpersonal and organizational skills, as well as the ability to manage multiple projects and prioritize tasks effectively.
📋 Key Responsibilities
✅ Serve as the first point of contact for client inquiries and general communication
✅ Draft, review, and send formal correspondence, reports, and updates to clients and partners
✅ Coordinate with various departments to ensure consistent and timely messaging
✅ Maintain accurate records of all communications and follow-ups
✅ Support the planning and execution of internal communications and meetings
✅ Assist in the development and improvement of communication strategies and materials
✅ Address customer concerns or inquiries with professionalism and efficiency
ASSUMPTION: This role requires a high level of attention to detail, strong written and verbal communication skills, and the ability to work both independently and in team settings.
🎯 Required Qualifications
Education: Bachelor’s degree in Communications, Public Relations, Business, or a related field
Experience: 1-3 years of experience in a communications or client-facing role
Required Skills:
- Strong verbal and written communication skills
- Detail-oriented and highly organized
- Ability to manage time effectively and prioritize tasks
- Professional demeanor and ability to work independently and in team settings
- Proficient in Microsoft Office Suite and communication platforms
Preferred Skills:
- Experience with customer relationship management (CRM) software
- Fluency in a second language
ASSUMPTION: Candidates with experience in a similar role or industry may have an advantage, but a strong skillset and willingness to learn are equally important.
💰 Compensation & Benefits
Salary Range: $50,000 - $55,000 per year
Benefits:
- Opportunities for professional growth and career advancement
- Skill development through training and mentoring
- Supportive and collaborative work environment
- Full-time, Monday to Friday schedule
Working Hours: 40 hours per week, with flexibility for occasional overtime as needed
ASSUMPTION: The salary range provided is based on industry standards for a Communications Agent role with the given experience level and location. However, actual compensation may vary based on the candidate's qualifications and the company's internal policies.
📌 Applicant Insights
🔍 Company Context
Industry: Property management and customer service
Company Size: 51-200 employees
Founded: 2019
Company Description:
- Property Soar is committed to simplifying property management and delivering exceptional customer service through reliable support and innovative solutions.
- Based in Columbus, OH, the company focuses on accuracy, responsiveness, and long-term value for both property owners and tenants.
- Property Soar is growing rapidly and seeking dedicated professionals to grow with them.
Company Specialties:
- Property management
- Customer service
- Communication strategies
Company Website: https://www.propertysoar.com/
ASSUMPTION: Property Soar is a growing company with a focus on customer service and communication, making this role an excellent opportunity for a motivated and detail-oriented professional.
📊 Role Analysis
Career Level: Entry to mid-level
Reporting Structure: This role reports directly to the Communications Manager and works closely with various internal departments.
Work Arrangement: On-site, full-time position with a Monday to Friday schedule and occasional overtime as needed.
Growth Opportunities:
- Advancement to a senior communications role or management position
- Expansion of responsibilities based on performance and company growth
- Training and mentoring opportunities to develop skills and knowledge
ASSUMPTION: This role offers opportunities for professional growth and career advancement within the company, as well as the chance to work in a supportive and collaborative work environment.
🌍 Location & Work Environment
Office Type: On-site, with a collaborative and supportive work environment
Office Location(s): Charlotte, North Carolina, United States
Geographic Context:
- Charlotte is the most populous city in North Carolina and the 17th most populous city in the United States.
- The city is known for its vibrant cultural scene, professional sports teams, and numerous Fortune 500 companies.
- Charlotte offers a diverse range of neighborhoods and suburbs, with a cost of living that is generally lower than other major metropolitan areas in the Southeast.
Work Schedule: Full-time, Monday to Friday schedule with occasional overtime as needed
ASSUMPTION: Charlotte offers a diverse and dynamic work environment, with a lower cost of living compared to other major metropolitan areas in the Southeast.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening with the Hiring Manager
- In-person or virtual interview with the Communications Manager and a team member
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Communication skills (both written and verbal)
- Organizational skills and attention to detail
- Time management and prioritization
- Problem-solving and critical thinking
- Adaptability and teamwork
Application Tips:
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
- Demonstrate your strong communication skills by crafting a well-written and engaging cover letter.
- Prepare examples of your written work and be ready to discuss them during the interview.
- Research the company and be prepared to discuss your fit with their mission and values.
ATS Keywords: Communications, Agent, Client, Inquiries, Professional, Correspondence, Records, Strategies, Customer Service
ASSUMPTION: The application process for this role is likely to be competitive, so it's essential to tailor your application materials and prepare thoroughly for the interview.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
- Communication platforms (e.g., Slack, Microsoft Teams)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: Familiarity with these tools and technologies is preferred, but the company may provide training and support for new hires.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Collaborative
- Innovative
- Accountable
- Adaptable
Work Style:
- Supportive and team-oriented
- Results-driven and detail-oriented
- Adaptable and responsive to change
- Professional and customer-focused
Self-Assessment Questions:
- Do you thrive in a collaborative and supportive work environment?
- Are you highly organized and detail-oriented, with strong communication skills?
- Can you manage multiple projects and prioritize tasks effectively?
- Are you adaptable and responsive to change, with a customer-focused mindset?
ASSUMPTION: Property Soar values employees who are customer-focused, collaborative, and adaptable, with a strong work ethic and a commitment to excellence.
⚠️ Potential Challenges
- Managing a high volume of client inquiries and communications
- Balancing multiple projects and deadlines
- Adapting to changes in company policies or procedures
- Working in a fast-paced and dynamic environment
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective time management, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Communications Coordinator: This role may have more focus on content creation and less emphasis on client communication.
- Customer Service Representative: This role may have less focus on written communication and more emphasis on telephone and in-person interactions.
- Public Relations Specialist: This role may have more focus on media relations and less emphasis on client communication.
ASSUMPTION: This role offers a unique blend of communication, customer service, and project management responsibilities, making it an attractive opportunity for candidates with a diverse skillset.
📝 Sample Projects
- Developing and implementing a new client communication strategy
- Creating and distributing monthly newsletters to clients and partners
- Managing the planning and execution of a company-wide event or conference
- Collaborating with internal departments to create and distribute marketing materials
ASSUMPTION: These projects demonstrate the range of responsibilities and opportunities available in this role, from strategic planning to day-to-day communication and event management.
❓ Key Questions to Ask During Interview
- What are the most significant challenges facing the Communications department currently?
- How does this role fit into the company's long-term growth plans?
- What opportunities are there for professional development and career advancement within the company?
- How does the company support work-life balance for its employees?
- What is the company's approach to diversity, equity, and inclusion?
ASSUMPTION: These questions can help you better understand the company culture, growth opportunities, and expectations for the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
- Prepare examples of your written work and be ready to discuss them during the interview.
- Research the company and be prepared to discuss your fit with their mission and values.
- Follow up with the Hiring Manager one week after submitting your application to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
