📌 Core Information
🔹 Job Title: Communications and Consumer Engagement Associate
🔹 Company: Somrav Marketing Solutions
🔹 Location: Edmonton, Alberta, Canada
🔹 Job Type: Full-time
🔹 Category: Marketing Services
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Entry-level to 2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Direct customer engagement to ensure satisfaction
- Developing and implementing communication strategies
- Cross-functional collaboration to improve communication methods
- Conducting workshops to enhance team skills in communication
- Working in a fast-paced, action-oriented environment
ASSUMPTION: This role requires strong interpersonal skills and the ability to thrive in a dynamic work environment. It's ideal for an ambitious, cause-oriented individual looking to build a career in communication and customer engagement.
📋 Key Responsibilities
✅ Engage customers through relationship-building and active listening to ensure satisfaction
✅ Develop and implement direct, relationship-focused communication and outreach strategies
✅ Collaborate cross-functionally to improve communication and marketing methods
✅ Build and maintain reliable relationships across multiple levels within the organization
✅ Create and deliver communication workshops to advise team members on effective communication techniques
ASSUMPTION: This role requires strong customer service skills, adaptability, and a passion for helping others.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Solid customer service experience, preferably in the hospitality industry
Required Skills:
- Excellent interpersonal and customer relations skills
- Strong relationship-building and active listening skills
- Ability to work in an action-oriented, cross-functional environment
- Exceptionally bright, passionate mentality with a passion for communication and helping others
Preferred Skills:
- Experience in marketing or a related field
- Fluency in multiple languages
ASSUMPTION: While a degree is not required, relevant experience and a strong skill set are crucial for success in this role.
💰 Compensation & Benefits
Salary Range: CAD 35,000 - 45,000 per year (Based on industry standards for entry-level marketing roles in Edmonton)
Benefits:
- Regular coaching and mentorship
- Opportunities for career growth and development
- Dynamic work environment
Working Hours: Full-time, 40 hours per week (Monday - Friday, 9:00 AM - 5:00 PM)
ASSUMPTION: The salary range is an estimate based on industry standards for entry-level marketing roles in Edmonton. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Somrav Marketing Solutions is a marketing services company specializing in brand awareness, customer acquisition, retention, advertising, and customer feedback.
Company Size: Somrav Marketing Solutions is a small company with 11-50 employees, offering a close-knit work environment and opportunities for growth.
Founded: Somrav Marketing Solutions was founded in 2024 by Noble Ravishankar.
Company Description:
- Somrav Marketing Solutions provides innovative strategies for business growth in Edmonton.
- The company specializes in brand awareness, customer acquisition, retention, advertising, and customer feedback.
- Somrav Marketing Solutions aims to empower business growth and provide exceptional customer service.
Company Specialties:
- Brand Awareness
- Client Acquisition
- Customer Service
- Customer Retention
- Advertising
- Customer Feedback
Company Website: somravmarketingsolutions.com
ASSUMPTION: Somrav Marketing Solutions is a growing company that values innovation and customer service, providing an excellent environment for career growth and development.
📊 Role Analysis
Career Level: Entry-level to 2 years of experience
Reporting Structure: This role reports directly to the Marketing Manager
Work Arrangement: On-site, full-time position with regular coaching and mentorship opportunities
Growth Opportunities:
- Advancement to a senior role within the marketing department
- Expanding responsibilities based on performance and interest
- Potential opportunities in other departments as the company grows
ASSUMPTION: This role offers excellent growth opportunities for the right candidate, with a clear path to advancement within the marketing department.
🌍 Location & Work Environment
Office Type: On-site, with a dynamic and collaborative work environment
Office Location(s): Edmonton, Alberta, Canada
Geographic Context:
- Edmonton is the capital city of Alberta, with a population of approximately 1 million people.
- The city offers a diverse range of cultural, recreational, and entertainment opportunities.
- Edmonton has a humid continental climate, with warm summers and cold, snowy winters.
Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM, with a one-hour lunch break
ASSUMPTION: Edmonton offers a high quality of life, with a diverse cultural scene and numerous outdoor activities. The work environment at Somrav Marketing Solutions is dynamic and collaborative, fostering innovation and growth.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening with the HR department
- In-person or virtual interview with the Marketing Manager
- Final interview with the company founder, Noble Ravishankar
Key Assessment Areas:
- Interpersonal and communication skills
- Customer service experience and approach
- Adaptability and problem-solving skills
- Alignment with company values and culture
Application Tips:
- Highlight relevant customer service experience and transferable skills
- Tailor your resume to emphasize strong interpersonal and communication skills
- Prepare examples of successful customer engagement and problem-solving strategies
- Research Somrav Marketing Solutions and be prepared to discuss how your skills and experience align with the company's mission and values
ATS Keywords: Customer Service, Relationship Building, Active Listening, Communication, Outreach Strategies, Cross-Functional Work, Mentorship, Workshops, Problem Solving, Interpersonal Skills, Feedback Analysis
ASSUMPTION: The application process at Somrav Marketing Solutions is designed to assess candidates' interpersonal skills, customer service experience, and cultural fit. Tailoring your application to these areas will increase your chances of success.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software
- Marketing automation tools
- Project management software
- Communication and collaboration tools (e.g., email, instant messaging, video conferencing)
ASSUMPTION: The specific tools and technologies used at Somrav Marketing Solutions may vary, but strong proficiency in communication and collaboration tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric approach
- Innovation and continuous improvement
- Collaboration and teamwork
- Integrity and accountability
- Empowerment and growth
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Focused on customer service and satisfaction
- Adaptable and responsive to change
Self-Assessment Questions:
- How do you demonstrate a customer-centric approach in your daily work?
- Can you provide an example of a time when you had to adapt to a significant change in your work environment?
- How do you balance innovation and continuous improvement with maintaining high-quality customer service?
ASSUMPTION: Somrav Marketing Solutions values candidates who align with their customer-centric approach, embrace innovation, and thrive in a collaborative, fast-paced work environment.
⚠️ Potential Challenges
- Working in a fast-paced, dynamic environment may be challenging for candidates who prefer a more structured work environment.
- The role requires strong interpersonal skills and the ability to engage with customers effectively, which may be challenging for candidates who are introverted or struggle with public speaking.
- The company is growing, which may result in changes to the role and responsibilities over time.
- The work environment may be competitive, with opportunities for advancement based on performance and initiative.
ASSUMPTION: While this role presents some challenges, it also offers excellent growth opportunities and the chance to work in a dynamic, innovative environment.
📈 Similar Roles Comparison
- Unlike other marketing roles, this position focuses heavily on customer engagement and direct communication, rather than solely on marketing campaigns and strategies.
- In the marketing industry, this role is unique in its emphasis on customer service and relationship-building, rather than purely on marketing and advertising.
- Career paths in this role may include advancement to senior marketing positions, or transitioning to other departments as the company grows.
ASSUMPTION: This role offers a unique blend of marketing and customer service responsibilities, providing a strong foundation for a career in marketing or customer experience management.
📝 Sample Projects
- Developing and implementing a customer engagement campaign to improve customer satisfaction and loyalty
- Conducting customer feedback analysis to identify trends and opportunities for improvement
- Creating and delivering a workshop on effective communication techniques for the marketing team
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and initiatives that the Communications and Consumer Engagement Associate may undertake in this role.
❓ Key Questions to Ask During Interview
- How does the company support the professional development and growth of its employees?
- Can you describe the team structure and dynamics within the marketing department?
- How does the company foster a customer-centric culture, and what role does this position play in maintaining that focus?
- What are the most significant challenges facing the company in the next year, and how can this role contribute to addressing them?
- How does the company measure the success of its customer engagement and communication strategies?
ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your interest in the role and the company, and can help you better understand the work environment and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your customer service experience and strong interpersonal skills
- Prepare a cover letter explaining how your skills and experience align with the company's mission and values
- Prepare examples of successful customer engagement and problem-solving strategies for the interview
- Follow up with the company one week after submitting your application to confirm receipt and reiterate your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
