📌 Core Information
🔹 Job Title: Communications and Operations Specialist (Remote - US Based)
🔹 Company: Togetherwork
🔹 Location: Remote (US Based)
🔹 Job Type: Full-Time
🔹 Category: Administrative
🔹 Date Posted: April 22, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Fully Remote (US Based)
🚀 Job Overview
Key aspects of this role include:
- Providing dedicated administrative support across multiple departments
- Managing communication calendars and branded company communications
- Assisting with client onboarding tasks and departmental operations
- Collaborating with departmental managers and the corporate marketing department
- Working independently and collaboratively across departments
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
📋 Key Responsibilities
✅ Communications Support: Oversee monthly communications meeting, maintain monthly communications calendar, gather information, prepare, format, and send branded company communications, keep communications on brand, track success rate of all communications, and work collaboratively with departmental managers and the corporate marketing department.
✅ Professional Services & Onboarding Support: Assist the Training team with administrative tasks related to ShulSchool, support the Professional Services department with operational tasks like creation and fulfillment of ShulCloud upsell opportunities, assist with administrative tasks and coordination of onboarding steps for new clients, maintain and update the project management system, and complete additional operations and administrative projects assigned.
ASSUMPTION: The role may require occasional overtime to meet project deadlines or assist with special events.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Marketing, or a related field (or equivalent experience)
Experience: 2-5 years of experience in communications, administrative, or a related role
Required Skills:
- Experience creating e-newsletters
- Comfortable with design concepts and programs for marketing materials (e.g., Canva)
- Excellent verbal and written communication skills
- Detail-oriented and highly organized, with the ability to manage multiple priorities
- Ability to work independently and collaboratively across departments
- Professional and comfortable when working directly with clients
- Strong interpersonal judgment, decision-making skills, and the ability to maintain healthy boundaries in client and team interactions
- Tech-savvy and desire to learn new software
- Exceptional organizational and time management skills
Preferred Skills:
- Experience with project management software (e.g., Monday.com)
- Familiarity with the non-profit sector
ASSUMPTION: Candidates with experience in a similar role or industry may be given preference, but relevant skills and a strong work ethic are more important than specific experience.
💰 Compensation & Benefits
Salary Range: $60,000 USD per year (US Remote)
Benefits:
- Medical, dental, and vision insurance options
- 100% Employer-paid short/long-term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 9 company-paid holidays
- 6 weeks paid parental leave
Working Hours: Full-time, typically 40 hours per week, with flexibility for occasional overtime
ASSUMPTION: The salary range provided is the base range, and actual salaries may vary based on factors such as location, experience, and performance. Other rewards may include discretionary bonuses, long-term incentives, and more.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically providing online dashboard solutions (SaaS) for management, administration, and payments
Company Size: Medium (501-1,000 employees) - Large enough to offer diverse opportunities and resources, yet small enough for employees to make a significant impact
Founded: 2015 - Togetherwork has been growing and expanding its services since its founding
Company Description:
- Togetherwork's purpose is to help businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents
- Its business lines provide software and payment solutions to a range of groups, including associations, faith-based organizations, fraternal organizations, museums, nature centers, pet services, universities, and zoos
- Togetherwork is building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them
Company Specialties:
- Software development
- Payment processing
- Group management
- Non-profit services
Company Website: Togetherwork
ASSUMPTION: Togetherwork's focus on growth and efficiency makes it an attractive choice for professionals seeking career advancement opportunities.
📊 Role Analysis
Career Level: Mid-level - This role offers opportunities for growth and advancement within the company
Reporting Structure: The Communications and Operations Specialist will report directly to the Communications Manager and collaborate with various departmental managers
Work Arrangement: Fully Remote (US Based) - This role offers the flexibility to work from home, with occasional in-person meetings or events as needed
Growth Opportunities:
- Advancement within the Communications department or other departments within Togetherwork
- Expanding skills and knowledge in software development, payment processing, or group management
- Potential leadership or management roles as the company continues to grow
ASSUMPTION: The fully remote work arrangement may require occasional travel for meetings or events, and candidates should be comfortable with remote work and the tools necessary to succeed in a virtual environment.
🌍 Location & Work Environment
Office Type: Fully Remote - Togetherwork offers a remote work environment, with no physical office location
Office Location(s): N/A - As a fully remote company, Togetherwork does not have a physical office location
Geographic Context:
- Togetherwork serves clients across various industries and locations, providing opportunities to work with diverse groups and organizations
- The remote work arrangement allows for flexibility in living and working arrangements
- Candidates should be comfortable working independently and managing their time effectively in a remote environment
Work Schedule: Full-time, typically 40 hours per week, with flexibility for occasional overtime as needed
ASSUMPTION: The fully remote work arrangement may require occasional availability outside of standard business hours to accommodate meetings or events in different time zones.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the Hiring Manager
- In-depth interview with the Communications Manager and other relevant stakeholders
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and ability to work collaboratively with various departments
- Organizational skills and attention to detail
- Problem-solving and decision-making abilities
- Cultural fit and alignment with Togetherwork's values and mission
Application Tips:
- Highlight relevant experience and skills in your resume and cover letter
- Tailor your application materials to demonstrate your fit for the role and the company
- Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and organizational skills
ATS Keywords: Communications, Operations, Administrative, Marketing, Branding, Project Management, Client Onboarding, Remote Work, US Based
ASSUMPTION: Togetherwork uses an Applicant Tracking System (ATS) to manage job applications, and including relevant keywords in your resume and cover letter can help your application stand out.
🛠️ Tools & Technologies
- Project management software (e.g., Monday.com)
- Design software (e.g., Canva)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Email marketing platforms (e.g., Mailchimp, Constant Contact)
ASSUMPTION: Togetherwork uses various tools and technologies to streamline its operations and facilitate collaboration among its remote workforce. Candidates should be comfortable learning and using new tools as needed.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric - Togetherwork prioritizes the needs and satisfaction of its clients
- Innovation - Togetherwork encourages creativity and continuous improvement
- Collaboration - Togetherwork fosters a culture of teamwork and open communication
Work Style:
- Remote-friendly - Togetherwork offers a flexible, remote work environment
- Fast-paced - Togetherwork operates in a dynamic and ever-changing market, requiring employees to adapt and pivot as needed
- Results-driven - Togetherwork values employees who take initiative and deliver results
Self-Assessment Questions:
- Do you thrive in a fast-paced, remote work environment?
- Are you comfortable managing multiple priorities and working independently?
- Do you have strong communication skills and the ability to collaborate effectively with various departments?
ASSUMPTION: Candidates who align with Togetherwork's values and work style are more likely to succeed in this role and contribute to the company's continued growth and success.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Working independently and remotely, requiring strong self-motivation and time management skills
- Occasional overtime to meet project deadlines or assist with special events
- Adapting to changes in priorities or workflow as needed
ASSUMPTION: The fully remote work arrangement and fast-paced environment may present unique challenges for some candidates, and it is essential to consider whether this work arrangement and pace align with your preferences and skills.
📈 Similar Roles Comparison
- This role is unique in its focus on both communications and operations, requiring a strong organizational skill set and the ability to manage multiple priorities
- Compared to other administrative roles, this position offers the opportunity to work across multiple departments and gain exposure to various aspects of the business
- Career progression may include advancement within the Communications department or exploration of other opportunities within Togetherwork
ASSUMPTION: Candidates should consider their long-term career goals and whether this role aligns with their desired career path within the company.
📝 Sample Projects
- Managing a project to streamline the client onboarding process
- Developing and implementing a new communication strategy to improve client engagement
- Collaborating with departmental managers to improve operational efficiency and workflow
ASSUMPTION: The specific projects assigned to the Communications and Operations Specialist may vary depending on the company's priorities and needs at the time of hire.
❓ Key Questions to Ask During Interview
- What are the most significant challenges facing the Communications department currently, and how can this role help address them?
- How does this role collaborate with other departments, and what are the key priorities for each department?
- What opportunities are there for professional growth and development within the company?
- How does Togetherwork support its employees in working remotely, and what resources are available to help employees succeed in a remote environment?
- What is the company's long-term vision for growth and expansion, and how does this role contribute to that vision?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and the company and can help you better understand the opportunities and challenges that come with the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and organizational skills
- If selected for an in-depth interview, be prepared to discuss your approach to specific scenarios or projects related to the role
- Follow up with the Hiring Manager after your interview to express your continued interest in the position and address any remaining questions
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
