📌 Core Information
🔹 Job Title: Communications Associate - University Blvd
🔹 Company: Pet Paradise
🔹 Location: Jacksonville, Florida, United States
🔹 Job Type: On-site
🔹 Category: Pet Services
🔹 Date Posted: 2025-04-15
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing social media presence for Pet Paradise Resort
- Creating engaging content for social media and customer communications
- Handling customer communications, including arrival emails and report cards
- Supporting resort cleaning, maintenance, and dog handling during down times
- Following Pet Paradise branding standards and utilizing insights to determine effective content
ASSUMPTION: This role requires a high level of creativity, strong communication skills, and the ability to work independently while following established guidelines.
📋 Key Responsibilities
✅ Taking daily pictures and videos of guests using editing apps (Adobe experience preferred)
✅ Representing Pet Paradise on social media platforms (Facebook and Instagram) by posting effective content and monitoring and responding to comments and private messages in a professional and timely manner
✅ Following monthly social media calendar and checklist from the Marketing team
✅ Sending out arrival emails and Furever Connected communication emails to pet owners
✅ Writing daily report cards for guests to deliver to pet parents
✅ Supporting resort cleaning, maintenance, and dog handling during down times
✅ Following procedures and instructions provided by management and utilizing proper dog handling techniques
✅ Other marketing and communications-related duties, as assigned
ASSUMPTION: The role may require occasional weekend, holiday, and peak time work, as well as flexibility to adapt to resort schedule needs.
🎯 Required Qualifications
Education: Pursuing a degree in Marketing, Communications, Public Relations, Advertising, or a related field
Experience: No formal experience required, but relevant experience in social media management, content creation, or customer service is preferred
Required Skills:
- Excellent communication and writing skills with the ability to compose posts free of grammatical errors
- Experience with Social Media platforms including Facebook and Instagram
- GoPro experience preferred
- Comfortable being around dogs of all sizes and physically able to handle dogs of all sizes and to lift up to 60 lbs.
- Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing, and grasping
- Flexibility to resort schedule needs including days, nights, weekends, holidays, and peak times
Preferred Skills:
- Adobe editing experience
- Previous experience in a pet care environment
ASSUMPTION: Candidates should have a strong passion for pets and be comfortable working in a pet care environment.
💰 Compensation & Benefits
Salary Range: $13.50/hour with a $0.50 increase after 6 months and an additional $0.50 increase on the annual anniversary date
Benefits:
- Opportunity for Advancement!
- Grooming Academy
- STRIVE scholarship programs
- Canine Training Program
- Complimentary Pet Day Camp
- 30 Days of Complimentary Pet Boarding
- On-demand pay with DailyPay
- Discounted Veterinary Care and Grooming Services
- Dog/Cat Adoption Assistance
- Fitness Reimbursement
- Paid Time Off
- 401(k) Savings Plan with Company Match
- Health, Dental and Vision Insurance
- Employee Assistance Program
Working Hours: Full-time and part-time positions available, with a typical workweek of 40 hours
ASSUMPTION: The salary range provided is based on the starting rate listed in the job description and is subject to change based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Pet Services. Pet Paradise offers resort-style pet day camp, overnight boarding, professional grooming, and veterinary care under one roof.
Company Size: Medium-sized company with 1,001-5,000 employees, offering opportunities for advancement and growth.
Founded: 2002, with headquarters in Jacksonville, Florida.
Company Description:
- Pet Paradise is a comprehensive pet care provider offering boarding, day camp, grooming, and veterinary care services.
- The company is dedicated to providing premium care for pets and giving pet parents access to all the services they need to give their furry family member the happiest, healthiest, longest life possible.
- Pet Paradise has expanded to over 60 locations in operation or under development across 11 states in the United States.
Company Specialties:
- Pet boarding
- Dog boarding
- Veterinary services
- Veterinary clinics
- Pet services
- Dog day camp
- Cat boarding
- Veterinary hospital
- Dog daycare
- Grooming
- Pet grooming
Company Website: http://www.petparadise.com
ASSUMPTION: Pet Paradise is a well-established company in the pet care industry, offering a wide range of services and opportunities for career growth.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for advancement within the company.
Reporting Structure: The Communications Associate will report directly to the Resort Manager or Marketing Manager.
Work Arrangement: On-site, with a flexible schedule that may include days, nights, weekends, holidays, and peak times.
Growth Opportunities:
- Unleashed Leadership Academy for management training opportunities across the Southeast
- Grooming Academy to become a groomer
- STRIVE scholarship programs to become a veterinary assistant, technician, or practice manager
- Canine Training Program to learn dog training skills
ASSUMPTION: Pet Paradise offers numerous growth opportunities for employees looking to advance their careers in the pet care industry.
🌍 Location & Work Environment
Office Type: Pet Paradise Resort, located at 5140 University Blvd W, Jacksonville, Florida, 32216, United States
Office Location(s): The resort is situated in the University Blvd area of Jacksonville, Florida.
Geographic Context:
- The resort is located in a residential area with nearby amenities, including shopping, dining, and entertainment options.
- The Jacksonville, Florida, area offers a mild climate, with hot summers and mild winters, making it an ideal location for pet owners to bring their furry friends for boarding and day camp services.
- The resort is conveniently located near major highways, providing easy access for pet owners traveling from nearby areas.
Work Schedule: The work schedule for this role may vary depending on the resort's needs, but typically includes days, nights, weekends, holidays, and peak times.
ASSUMPTION: The work environment at Pet Paradise Resort is pet-friendly, with a focus on providing a safe and entertaining environment for furry guests.
💼 Interview & Application Insights
Typical Process:
- Submit your application through the provided link
- Phone or video screening with the Human Resources department
- In-person or virtual interview with the Resort Manager or Marketing Manager
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Communication and writing skills
- Social media management experience
- Creativity and content creation skills
- Customer service skills
- Dog handling experience and comfort around dogs of all sizes
- Flexibility and adaptability to resort schedule needs
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Include specific examples of your social media management experience and any relevant projects or campaigns you have worked on
- Demonstrate your creativity and content creation skills through your application materials
- Prepare for behavioral interview questions that focus on your customer service skills and ability to work in a pet care environment
ATS Keywords: Social media management, content creation, customer communication, pet care, dog handling, Adobe, GoPro, marketing, communications, pet services, pet boarding, day camp, veterinary care, grooming
ASSUMPTION: The application process for this role may take several weeks, depending on the number of applicants and the resort's hiring timeline.
🛠️ Tools & Technologies
- Adobe editing software (preferred)
- GoPro camera (preferred)
- Social media management platforms (e.g., Hootsuite, Buffer, Sprout Social)
- Email marketing software (e.g., Mailchimp, Constant Contact)
- Customer relationship management (CRM) software (e.g., HubSpot, Zoho CRM)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the resort's needs and the candidate's skillset.
👔 Cultural Fit Considerations
Company Values:
- Pet-centric: We put pets first in everything we do
- Quality-driven: We strive for excellence in all aspects of our business
- Team-focused: We work together to achieve our goals
- Customer-oriented: We prioritize the needs and satisfaction of our customers
- Innovative: We continuously seek new and better ways to serve our customers and their pets
Work Style:
- Pet-friendly: We love pets and welcome them in our work environment
- Fast-paced: We work efficiently to meet the needs of our furry guests and their parents
- Collaborative: We work together to achieve our goals and provide the best possible care for our pets
- Adaptable: We are flexible and able to adjust to the changing needs of our customers and their pets
Self-Assessment Questions:
- Do you have a genuine love for pets and a passion for providing excellent care?
- Are you comfortable working in a fast-paced, pet-friendly environment?
- Can you effectively communicate and collaborate with a team to achieve common goals?
- Are you able to adapt to changing schedules and priorities?
ASSUMPTION: Pet Paradise values employees who are passionate about pets, customer-focused, and able to work effectively in a team environment.
⚠️ Potential Challenges
- The role may require working with dogs of all sizes and lifting up to 60 lbs.
- The work schedule may include days, nights, weekends, holidays, and peak times, which can be physically and mentally demanding.
- The role may require occasional exposure to pet-related messes and potential hazards, such as bites or scratches.
- The work environment can be noisy and chaotic at times, with multiple dogs barking and playing simultaneously.
ASSUMPTION: These challenges can be mitigated by following proper dog handling techniques, wearing appropriate safety gear, and maintaining a strong focus on pet safety and well-being.
📈 Similar Roles Comparison
- This role is unique in its focus on social media management and content creation for a pet care company.
- Similar roles in the pet care industry may include marketing coordinators, social media managers, or communications specialists, but may not have the same focus on customer communication and pet care.
- Career paths for this role may include advancement to marketing manager, communications director, or other leadership positions within the pet care industry.
ASSUMPTION: This role offers a unique opportunity to gain experience in social media management, content creation, and customer communication within the pet care industry.
📝 Sample Projects
- Creating a social media campaign to promote a new pet boarding service
- Developing a customer communication strategy to improve pet owner satisfaction
- Designing and implementing a content calendar to ensure consistent and engaging social media posts
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that a Communications Associate may undertake in this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of working in a pet care environment, and how can I best prepare for them?
- How does the resort support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the resort measure the success of its social media and customer communication efforts?
- What opportunities are available for advancement within the company, and what steps can I take to pursue them?
ASSUMPTION: Asking thoughtful and relevant questions during the interview process can help you better understand the role, the company, and your potential fit within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your communication, social media management, and customer service skills
- Research Pet Paradise and the pet care industry to demonstrate your knowledge and enthusiasm for the role
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
