📌 Core Information
🔹 Job Title: Communications Clerk - Repost
🔹 Company: St. Boniface Hospital
🔹 Location: Winnipeg, Manitoba, Canada
🔹 Job Type: Casual, In Person
🔹 Category: Non-Clinical
🔹 Date Posted: 2025-04-03
🔹 Experience Level: Entry Level
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Handling incoming calls and providing information to patients and visitors
- Operating the Public Address and External Paging Systems
- Making emergency announcements as required
- Maintaining directories and records
- Performing other related duties as assigned
ASSUMPTION: This role involves a high level of customer interaction and requires strong communication skills. It may also involve working in a fast-paced, stressful environment.
📋 Key Responsibilities
✅ Answering and transferring all incoming calls
✅ Directing inquiries and providing information
✅ Operating the Public Address and External Paging Systems
✅ Making emergency announcements
✅ Maintaining directories and records
✅ Performing other related duties as assigned
ASSUMPTION: The role may require working rotating shifts, including days, evenings, nights, and weekends.
🎯 Required Qualifications
Education: Grade 12 or recognized equivalent
Experience: Six (6) months related experience or six (6) months customer service experience as a direct point of contact
Required Skills:
- Fluently bilingual in both English and French
- Ability to work in a Windows operating environment
- Keyboarding skills with a speed of 35 wpm
- Ability to read, write, speak, and understand English
- Good interpersonal communication skills
- Good telephone manner
- Ability to adapt readily to stressful situations
- Ability to work independently with minimal supervision
Preferred Skills: None specified
ASSUMPTION: The role requires a high level of proficiency in both English and French, as well as strong communication and customer service skills.
💰 Compensation & Benefits
Salary Range: CAD 21.65 - 24.37 per hour
Benefits:
- Competitive benefits package
- Pension plan
- Employee assistance program
- Professional development opportunities
Working Hours: Rotating shifts, including days, evenings, nights, and weekends
ASSUMPTION: The salary range provided is based on the information given in the job posting. However, it is subject to change based on the employer's policies and the candidate's qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Healthcare
Company Size: 10,001+ employees
Founded: The Winnipeg Regional Health Authority (WRHA) was established in 2009, but its history dates back to the 1880s with the founding of the Winnipeg General Hospital.
Company Description:
- Provides healthcare services to over 700,000 people in Winnipeg and surrounding areas
- Offers support and specialty referral services to nearly 500,000 Manitobans outside its boundaries
- Committed to empowering a diverse workforce and fostering culturally safe places for all employees
Company Specialties:
- Hospital and health care services
- Community health programs
- Mental health and addictions services
- Long-term care and support services
Company Website: wrha.mb.ca
ASSUMPTION: The WRHA is a large and diverse health region with a wide range of services and specialties. It is responsible for providing healthcare to a significant portion of Manitoba's population.
📊 Role Analysis
Career Level: Entry Level
Reporting Structure: Reports to the Supervisor, Coding, Med Legal and Inquiry
Work Arrangement: Casual, In Person, Rotating shifts
Growth Opportunities:
- Potential for full-time or permanent positions
- Opportunities for professional development and training
- Possibility to gain experience in various areas of healthcare
ASSUMPTION: This role offers opportunities for career growth within the healthcare industry, as well as the chance to develop skills and gain experience in a dynamic and fast-paced environment.
🌍 Location & Work Environment
Office Type: Hospital
Office Location(s): St. Boniface Hospital, Winnipeg, Manitoba, Canada
Geographic Context:
- Winnipeg is the capital and largest city of Manitoba, with a population of over 700,000
- The city is located on the Red and Assiniboine Rivers, in the southern part of the province
- Winnipeg has a humid continental climate, with warm summers and cold, snowy winters
Work Schedule: Rotating shifts, including days, evenings, nights, and weekends
ASSUMPTION: The work environment is fast-paced and may be stressful at times, due to the nature of the role and the healthcare setting. However, it also offers the opportunity to work in a team-oriented and supportive environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview
- Skills assessment (if required)
- Background check and reference checks
Key Assessment Areas:
- Communication skills
- Customer service skills
- Problem-solving skills
- Adaptability to stressful situations
- Language proficiency in English and French
Application Tips:
- Highlight relevant experience and skills in your resume
- Tailor your cover letter to the specific role and company
- Prepare for behavioral and situational interview questions
- Be ready to demonstrate your language proficiency in English and French
ATS Keywords: Bilingual, Customer Service, Communication, Telephone Skills, Multi-tasking, Stress Management, Healthcare, Hospital, In Person
ASSUMPTION: The application process may involve several stages, including a skills assessment and background checks. It is important to prepare thoroughly and demonstrate your qualifications and fit for the role.
🛠️ Tools & Technologies
- Windows operating system
- Telephone and paging systems
- Directory and record-keeping software
ASSUMPTION: The role requires proficiency in using a Windows operating system and various software tools for directory and record-keeping. Familiarity with telephone and paging systems is also an asset.
👔 Cultural Fit Considerations
Company Values:
- Excellence
- Compassion
- Accountability
- Respect
- Integrity
Work Style:
- Team-oriented
- Supportive
- Fast-paced
- Stressful at times
- Customer-focused
Self-Assessment Questions:
- Do you thrive in a fast-paced, team-oriented environment?
- Are you comfortable working in a stressful setting and adapting to changing situations?
- Do you have strong communication and customer service skills in both English and French?
- Are you comfortable working rotating shifts, including days, evenings, nights, and weekends?
ASSUMPTION: The role requires a strong cultural fit with the company's values and work style. Candidates should be comfortable working in a fast-paced, team-oriented, and sometimes stressful environment, with a focus on customer service and communication.
⚠️ Potential Challenges
- Working in a fast-paced and sometimes stressful environment
- Handling difficult or upset customers
- Adapting to changing shift schedules and work arrangements
- Maintaining confidentiality and professionalism in challenging situations
ASSUMPTION: The role may present challenges related to the fast-paced and sometimes stressful nature of the work environment, as well as the need to maintain confidentiality and professionalism in difficult situations.
📈 Similar Roles Comparison
- Communications Clerk vs. Receptionist: Both roles involve customer service and communication, but the Communications Clerk role is more focused on telephone and information handling, while the Receptionist role involves more face-to-face customer interaction and administrative tasks.
- Healthcare vs. Other Industries: The Communications Clerk role in healthcare may involve more exposure to sensitive patient information and the need to maintain confidentiality, as well as working in a fast-paced and sometimes stressful environment.
- Entry Level vs. Experienced Roles: The Communications Clerk role is an entry-level position, while experienced roles may involve more specialized skills and responsibilities, as well as higher compensation and benefits.
ASSUMPTION: The Communications Clerk role in healthcare shares some similarities with other customer service and communication roles, but it also has unique aspects related to the healthcare setting and the need to maintain confidentiality and professionalism.
📝 Sample Projects
- Handling a high volume of incoming calls and providing accurate and timely information to patients and visitors
- Operating the Public Address and External Paging Systems to contact physicians and administrative personnel, and making emergency announcements as required
- Maintaining directories and records, ensuring they are up-to-date and easily accessible
ASSUMPTION: The role involves a variety of tasks and responsibilities, requiring strong communication, organizational, and multitasking skills, as well as the ability to work independently and adapt to changing situations.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of the role, and how can I best prepare for them?
- How does the team support each other in a fast-paced and sometimes stressful environment?
- What opportunities are there for professional development and growth within the role and the organization?
- How does the company ensure the confidentiality and privacy of sensitive patient information?
- What is the typical career path for someone in this role, and what are the opportunities for advancement?
ASSUMPTION: Asking insightful questions during the interview demonstrates your interest in the role and the organization, and helps you better understand the expectations and requirements of the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the WRHA Careers website
- Tailor your resume to highlight your relevant experience and skills, with a focus on customer service, communication, and language proficiency in English and French
- Write a cover letter explaining your interest in the role and the organization, and how your qualifications and skills make you a strong fit
- Prepare for the interview by researching the company and role, and practicing common interview questions and your responses
- Follow up with the hiring manager or HR representative within a week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
